Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • OSM's Terms Of Use

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  • Players taking to long to sell

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    Have you noticed any changes in the overall market conditions, such as a decrease in demand for players or an influx of similar players being listed for sale? Understanding market trends can provide valuable insights into why your sales may Kroger feedback entry code

  • Ads are not coming.

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    @Ridvan-Hayta

    Yes,

    They are aware of the issue and are looking into it.

  • فغقدة حسابي الاساسي

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  • unfair XP distribution (Manager point)

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    @donpablothedoberman @jasiuk88

    Hi there,

    If you only earn a few medals for winning against a human manager, that manager should be inactive for at least 72 hours in a row. Inactive human managers are considered as a CPU team and thus you will receive far less medals then what you would normally get from an active human manager.

    Ofcourse, even for an active human manager you will earn less medals then you would lose from a loss. This is by design. The idea is that the best managers, who wins most of their matches, are at the top of the medal ranking. You could also call it a merit system. To stay in the highest Divisions you need to prove that you can win most of your matches.

  • about world records between clans

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  • Scam of 3000 BC

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    @FC-Eddie_NL Eddie 2 days passed and still no asnwer for the OSM support xDScreenshot_1.png

  • Training broken

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    @Andrew-Cryne

    Hi there,

    Good to hear 👍

  • This topic is deleted!

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  • not working

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    @goddde123
    Hello mate..this is not a discussion forum..is only for support on the gameplay...if you have a question open a new topic....

  • what happens when you forget build lineup ?

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    Hello mate...if the player is placed on the correct position, the player performance is the same...the problem is that the assist manager doesn't put all the players in the correct position....

  • Arabian forum

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    @Rojer

    Hi there,

    You will have to join the Arabic language group to see that community forum. On the left side of the forum you see a number of icons. The bottom one of those 7 icons is to search for all the language groups. Look for the Arabic language group and click on the green button to join that group. After that you should shee the Arabic forum.

    Or you can click on this link ➡ https://forum.onlinesoccermanager.com/groups/language-ar

  • my team was disappered

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    @_xman_

    Hi there,

    I am not really sure I understand you correctly, but were you eliminated from the tournament and left it using the button?

  • Unable to watch ads on the web version

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    this issue has been ongoing since the new AdInPlay version of reward video began.
    it's been over a month now, I've tried 4 different browsers, cleared cookies, cleared cache, still will not work.
    OSM, lift your game!

  • App don’t start

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    @Bugra58YK

    The best thing you can do right now is to contact our customer support via the below link. They can help you a lot better then I can.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Unearned 50 Boss Coin

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    @Sir-Adnan-Ferguson

    Hi there,

    Please take a look at our common questions topic where you can find the criteria used for the sign-up reward.

    https://forum.onlinesoccermanager.com/topic/302/common-questions/14

    If you and your friends follow the correct procedure and you haven't arealdy invited 10 or more friends to OSM, you should get the reward.

  • Tournament systems

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    @Caner-482

    Hi there,

    If you are eliminated from a tournament you can either choose to leave the club or stay and watch how the remainder of the tournament plays out. Most gameplay options will be hidden as you won't play any more matches.

  • Boss coins dissappeared

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    @MALIK-HAMED-ALI-AWAN

    Hi there,

    You most likely spend the Bosscoins on something. Probably on buying a player with Bosscoins. This will happen if you do not have enough Club Funds on hand in leagues where Club Funds Compensation is active. Below a certain number you won't receive a confirmation button to proceed with the transfer.

    If you want to have more details, you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Click on 'submit a request and choose the option 'OSM' to fill in the contact sheet.