Support

We're here to help you with questions and bugs. ENGLISH ONLY!

12.5k Topics 36.2k Posts
  • Training broken

    Locked
    3
    0 Votes
    3 Posts
    68 Views

    @Andrew-Cryne

    Hi there,

    Good to hear 👍

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    3 Views
    No one has replied
  • not working

    Locked
    4
    0 Votes
    4 Posts
    93 Views

    @goddde123
    Hello mate..this is not a discussion forum..is only for support on the gameplay...if you have a question open a new topic....

  • what happens when you forget build lineup ?

    Locked
    2
    0 Votes
    2 Posts
    64 Views

    Hello mate...if the player is placed on the correct position, the player performance is the same...the problem is that the assist manager doesn't put all the players in the correct position....

  • Arabian forum

    Locked
    2
    0 Votes
    2 Posts
    80 Views

    @Rojer

    Hi there,

    You will have to join the Arabic language group to see that community forum. On the left side of the forum you see a number of icons. The bottom one of those 7 icons is to search for all the language groups. Look for the Arabic language group and click on the green button to join that group. After that you should shee the Arabic forum.

    Or you can click on this link ➡ https://forum.onlinesoccermanager.com/groups/language-ar

  • my team was disappered

    2
    0 Votes
    2 Posts
    50 Views

    @_xman_

    Hi there,

    I am not really sure I understand you correctly, but were you eliminated from the tournament and left it using the button?

  • Unable to watch ads on the web version

    5
    1 Votes
    5 Posts
    93 Views

    this issue has been ongoing since the new AdInPlay version of reward video began.
    it's been over a month now, I've tried 4 different browsers, cleared cookies, cleared cache, still will not work.
    OSM, lift your game!

  • App don’t start

    Locked
    6
    0 Votes
    6 Posts
    105 Views

    @Bugra58YK

    The best thing you can do right now is to contact our customer support via the below link. They can help you a lot better then I can.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Unearned 50 Boss Coin

    Locked
    2
    0 Votes
    2 Posts
    38 Views

    @Sir-Adnan-Ferguson

    Hi there,

    Please take a look at our common questions topic where you can find the criteria used for the sign-up reward.

    https://forum.onlinesoccermanager.com/topic/302/common-questions/14

    If you and your friends follow the correct procedure and you haven't arealdy invited 10 or more friends to OSM, you should get the reward.

  • Tournament systems

    2
    0 Votes
    2 Posts
    41 Views

    @Caner-482

    Hi there,

    If you are eliminated from a tournament you can either choose to leave the club or stay and watch how the remainder of the tournament plays out. Most gameplay options will be hidden as you won't play any more matches.

  • Boss coins dissappeared

    Locked
    2
    0 Votes
    2 Posts
    57 Views

    @MALIK-HAMED-ALI-AWAN

    Hi there,

    You most likely spend the Bosscoins on something. Probably on buying a player with Bosscoins. This will happen if you do not have enough Club Funds on hand in leagues where Club Funds Compensation is active. Below a certain number you won't receive a confirmation button to proceed with the transfer.

    If you want to have more details, you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Click on 'submit a request and choose the option 'OSM' to fill in the contact sheet.

  • I Can't Log in to my old account

    Locked
    2
    0 Votes
    2 Posts
    56 Views

    @JohnAuschwitz

    Hi there,

    Yes, if an account is inactive for 3 years in a row it will be deleted. This is due to the GDPR laws. You will have to play OSM with your current account.

  • I Can't buy players!

    Locked
    6
    0 Votes
    6 Posts
    60 Views

    I assume that this is no longer a problem, so I will close this topic. If not, then please create a new topic and add some more info.

  • 0 Votes
    4 Posts
    66 Views

    @Lirind

    Thank you 👍

  • can’t start the app

    Locked
    4
    0 Votes
    4 Posts
    85 Views

    No news is good news. Time to close this topic.

  • Cannot Open The App

    Locked
    5
    0 Votes
    5 Posts
    91 Views

    No news, so time to close this topic.

  • Interest bug

    Locked
    2
    0 Votes
    2 Posts
    54 Views

    @DRindox

    Hi there,

    There is nothing wrong with the interest. The interest is added to the Savings and not directly on the balance. If you check your Finances you will see how much interest you will get after the match. If you add those up to the amount of Club Funds you already had in Savings before the match, that number should be the same as the amount of Club Funds you have on Savings after the match.

    If that's not the case, then you can create a new topic and post some screenshots of your Finances before and after a match.

  • The battle time is very late

    2
    0 Votes
    2 Posts
    65 Views

    When to join the battle, so that the time of the battle is no later than 24:00. We have UTC +5 (GMT +5)

  • Payed but didn't get coins

    Locked
    2
    0 Votes
    2 Posts
    62 Views

    @japie4_NL

    Hi there,

    If you do not receive the Bosscoins inmediately, then you can claim them on the career page.

    Otherwise you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/nl

    Click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • This topic is deleted!

    1
    0 Votes
    1 Posts
    11 Views
    No one has replied