Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

    0_1550568934914_b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png

    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

    0_1550568980894_0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png

  • OSM's Terms Of Use

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  • Bug in the League

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    The 10 I placed are on the Naomi server

    The others are on other servers, but I left the link to the leagues with the league number, so if anything else is needed I can help

  • Leave a club

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    It is Georgia league and I already had one match
    Screenshot 2024-05-19 at 13.29.09.png

  • Player Packs Problem

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    @Ferzi2000

    That's because this feature is in a test phase, which means that they aren't available for everyone.

  • It’s impossible to sell players

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  • This topic is deleted!

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  • FREE 50

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    vaya bar

  • Issues with buyin players packs

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    @facundo-komorovski

    Hi there,

    This is because these player packs are still in a testing phase. That means that it is not available to all users.

  • account blocked

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    @gsssb34

    Hi there,

    If you are still having issues, then please contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

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    @Blackened-FC

    Hi there,

    These kind of statistics are only updated once a day at a specific time. Depending on when your match is being played, it might take a bit longer before those statistics are updated again.

  • issue with the new event - Intense Friendlies

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    @OneBulletOnly

    Hi there,

    I think you are confusing this event with the Training camp Terror event. With that event, progress increases with each friendly played instead of decreasing.

    With this event, the progress for the first friendly might yield some more than normal, but that will diminish when you play more friendlies on the same day. Also, the higer their rating, the less progress they will receive per practice match.

  • Issue about interest in savings

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    @RainMaKeR13

    Hi there,

    The interest is added to your Savings after the match has been played. So if you check the total amount that is on your Savings after the match, you will notice that that amount has been increased by the 2% interest you received over those funds you had put on Savings before the match.

  • Not receiving what i bought

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    @FLensturken

    Hi there,

    If you don't receive the Bosscoins from a purchase in the OSM Store, then you should be able to claim them from the career page.

    Purchases that contains Club Funds, Position Swaps or other items can be found in your inventory. This is the blue-yellow OSM bag you see at the top of every page in OSM.

    If for some reason you didn't received the content of a purchased pack, then you should contact our customer service via the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • Oferts fyber

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    @Brayan-valdes-j

    Hi there,

    Depending on your country, it can sometimes happen that there aren't any offers available. You should check back at a later time to see if there are new offers ready.

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    @elliotpt_8

    Hi there,

    If this still is an issue, then force close the app to make sure that the data in your OSM app can get synchronised with the server.

    If that doesn't work, then you can create a new topic.

  • OSM APP FOR MAC NOT WORKING

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    @bbautio

    Hi there,

    If this is still an issue then please contact our customer support via the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Time for Training

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    @MarcusWöll

    Hi there,

    As was written above, we sometimes have events running that will lower the timer. The standard time to train players is 8 hours, but can be reduced to either 4 hours or even 2 hours with some of the events.

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    @brickbybrick

    Hi there,

    Thanks. I've forwarded it.