Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • Exit from club training .

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    Hi mate,

    unfortunately, you can only resign after playing a match!

  • Bug in new league

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    @jasiuk88

    You're welcome 🙂

  • End of player sale

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    @BeratTR61

    Hi there,

    Selling players depends on a lot of factors, so not everyone sells an equal amount of players.

  • 0 Votes
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    @hardcorenoob

    Hi there,

    I don't have any issue with the line-up page. Perhaps refreshing the page solves it. Otherwise, try deactivating the Christmas theme and then refreshing the page aswell.

  • Winners Cup

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    @Henes-Weisweiler

    OSM started in 2001 and always had this format. This is also what make OSM stand out to other online football management games.

    It's ultimately up to you if you want to give it a chance or not.

  • ‘Privacy notice’

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    Thanks for the response, I’m going to try your suggestions. Let’s see if it shows up.

  • Deleting account

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    @Therba

    Hi there,

    Depending on how busy it is, it might take a few days before you receive a reply to your ticket. Also keep an eye out on your spamfolder as the reply might have been stored there.

  • Shop Glitch

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    @Gino-Topolino

    Hi there,

    I'm sorry to hear that. Those special offer packs are normally located at a different spot in the OSM Store. Anyway, for all questions and issues related to purchases in the OSM Store, you will have to contact our customer support. They can help you out and refund your Bosscoins. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • I can't resign

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    @GnGHK21

    Hi there,

    See the above post from @Lirind

    @Lirind Thanks 👍

  • purchases

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    @HTxD-Barros

    Hi there,

    Depending on what you bought, they are given to you in a different way.

    Bosscoins should be transfered to your account inmediately. If that's not the case, then you should be able to claim them through the career page.

    Other items (Club Funds, Training Progression and Player Packs) are stored in your inventory. This is the blue-yellow OSM bag you see at the top of the screen on every page. From there you can use them.

    If for some reason you still didn't received what you purchased, then you will have to contact our customer support. They can verify your purchase. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment to speed up the process.

  • why we can not resign as manager ?

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    hey Eddie, it is clear thank you for explaination. I am trying to go up in rank. i m now 173rd position. but in winners cup, there is a one team that his squad value is 17billion and average is 175. and then 2nd expensive team is only 2.5 billion and average is 130. so I had 2 game with this user and of course I lost both game and it cost me 2200 manager point which I can gain it in 3 months. it doesnt sound fair, thats why I wanted resign from winners cup.

  • The Dr. in browser.

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    No response, so topic will be closed

  • cant login on iphone app

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    No resonse, so topic will be closed

  • I can't log in to my account

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    No response, so topic will be closed

  • Where can I buy playerpacks?

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    No response, so topic will be closed

  • 0 Votes
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    Transfer Madness was active yesterday, so time to close this topic.

  • Medical probléma!

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    @Boateng13

    Hi there,

    If you play on the webversion: try removing cookies and cache of your browser.

    If you play on the OSM app: try to remove the app and re-install it again. Make sure you have a way to log back into your account before removing the app, or you will lose acces to your account.

  • My reward did not reach my account

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    @therookie1

    Hi there,

    If Juventus won that match, then those extra 100 Bosscoins will be added to your account after that match has been played. Then it can take up to another 24 hours before they are added.