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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Sell Player Problem

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    SirFearlessS
    The higher you list a player above their value, the harder it becomes to sell. Luck also plays a role.
  • Training not available?

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    ciofrancC
    Yes, this warning has been present when we accessed the training section for the last two days. It's been updated. Nothing has changed.
  • Can't acces login

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    SpecialOneS
    You're welcome. 90% of Web issues are due to browsers cache... clear it every time you find something weird. 9% are due to ad-blockers and anti-virus and the remaining 1% are real bugs
  • New season help

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    SpecialOneS
    Hi, You're ok to 'leave' early and not wait for league reset. This was something users were requesting for quite some time and now it's implemented. Results are added to user profile after simulation and users are free to leave at any time after last match been played and no resignations are added. Enjoy this chance to start a new league faster than before
  • -_- I resigned unintentionally

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    SpecialOneS
    Sorry, but that's not possible
  • League and champions league uptades

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  • Account löschen.

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  • ikik

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    DE XRISTD
    @adam-mouhtat said in ikik: jjjjjjjjjjjjjjjjjjjjjjj Spamming is not allowed...next time you will be banned...
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    mcfc_uaeM
    @SpecialOne I don’t know why until now we not get any information and answer
  • Can't watch videos on laptop

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    SirFearlessS
    The reason for this, is that the issue needs to be solved by the company of the adplayer.
  • osm's shitty algorithm

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    SirFearlessS
    in football, anything is possible
  • iOS | Can't start App - "Oops - Something went wrong"

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    SpecialOneS
    We've no way to find out which account you had before. If your last login on OSM was more than 3 years ago, account was permanently deleted and it's not possible to recover. Same, if you deleted accunt or account was locked due to breach of OSM terms. If any of the above happened, turning off gamecentre and/or reinstall App should do the trick and you can start OSM again. Then you can log on this account by selecting the login option
  • Resignation after season complete

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    BadMorz_NLB
    Thanks for the quick response!
  • Transfers

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    FC Eddie_NLF
    @Asylbek-Amanbaev Hi there, There are two ways to check if there are issues with the transferengine:, you can check the transfervalue of players that are added to the transferlist by the engine. Their value should drop a little bit each time the engine comes around (9 times a day). If the value drops, then there are no issues with the transferengine. Check if other managers in your league are selling players. If they do, then there is no issue with the transferengine. I see that other managers in your league are selling players, so there is no issue with the transferengine.
  • Can't get daily bonus

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    FC Eddie_NLF
    @Ionut-Valy Good to hear. I will close your topic then.
  • Transfers

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    FC Eddie_NLF
    @preekindexPUNTnl_NL Hi there, Are you sure there wasn't already a player on the transferlist? If you can really not put more than 3 players on the transferlist, then we need some screenshots of your full squad and a screenshot of the error message. Date and time needs to be visible in the screenshots. This is not the first time someone mentions these 'ghost' players. Feyenoord has bought Casper Tengstedt earlier in this summer transferperiod. As to why you suddenly get that player in your team, I don't know
  • Lost all my Boss Coins without reason

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    FC Eddie_NLF
    @CUL2BABOUIN Hi there, As @SirFearless mentioned, you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us. They can tell you where you spend your Bosscoins on.
  • Error

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    FC Eddie_NLF
    @mazzullipietro Hi there, When you purchase a pack from the OSM Store that contains items (Club Funds, Training Progression or Player Packs), they will be added to your inventory. This is the blue-yellow OSM bag that is located on the top of the screen. So check if the Club Funds have been added to your inventory. If not, then you will have to contact our customer support. They can verify if payment went through and give you the items if necessary. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Add proof of payment to speed up the process. Depending on how busy it is, it might take a couple of days before you receive a reply.