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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Game

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    FC Eddie_NLF
    @ilkercgul98 Glad to hear it's fixed
  • Serious Issue: Why Is Deleting My OSM Account This Hard?

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    SpecialOneS
    Hello, sorry that you're facing an issue caused by a technical issue from App. It was OSM App that created and linked an account to your phone (even if 2 yeas ago)? It was OSM that linked the account to AppleID and/or Gamecentre? OSM App ony improved login system, making it easier for users to log on their accounts when they link them to Apple/Gamecenter. You never used it? Really? Let's talk about rules and behavour, yes. You asked for help from support by filling in a ticket. You did what's expected from everyone that has an issue and needs help that's not possible to provide here on forum. You didn't even waited for an answer and came to forum complaining in a not very polite way, nevertheless you got a polite answer Not happy with your mistakes, your reply is even more unpolite? Please, respect those that are giving their time to assist you on this forum! Btw, the account you asked for deletion on the ticket was already deleted (at least I was told so). This topic will be closed. Further assistence on this subject will be provided by support via ticket!
  • Club Information

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    FC Eddie_NLF
    @Olayimika Hi there, If you are having an issue in OSM then please refer to our bugtemplate on how to report an issue. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 You can create a new topic using this template to report your bug.
  • does not open

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    FC Eddie_NLF
    @battalgazi_ccc Hi there, Can you be more specific about your issue please?
  • Login Issue: OSM App Automatically Logs Into the Wrong Account on iPhone

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    FC Eddie_NLF
    @mcfc_uae Hi there, For account issues you will have to contact our customer support. They can help you out with that. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • Unable to Contact OSM and Revu Regarding Missing Boss Coins

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    FC Eddie_NLF
    @Meffıe_NL Then you should let our customer service know that it's not possible to contact revu because the offer is listed as 'credited'.
  • This topic is deleted!

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    FC Eddie_NLF
    @Meffıe_NL Hi there, If the status is pending then that means that revu still has to check your status of the offer. This might take a few days. If it's listed as 'credited', but you are sure you didn't received the rewards, then you will have to contact our customer support. They can help you out then. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • Can't get reward for completing missions? 2.0

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    SpecialOneS
    Hi, sorry that you're facing such an issue, but... Can you please help us helping you? We need more information: platformn (Web, iOS, And) if App, which version What's the reward that is giving problems? Images/videos are always welcome
  • Issue with claiming rewards from missions

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    FC Eddie_NLF
    @Perzikstruik_NL This has been fixed now. You will only get the claim button for Bosscoin rewards.
  • boss coin stored

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    FC Eddie_NLF
    This has now been fixed. You will only get the claim button for Bosscoin rewards
  • Can't get reward for completing missions?

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    SpecialOneS
    This was fixed already in time for all users to claim it
  • Game is just roaming all the time

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    GORDON MILNE 1990G
    Thank you for the information. It might be because of simulations,usually happens during evening time. But I will try all your recommendations.
  • Yesterdays simulations

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    SpecialOneS
    You should have received a notification... Due to the issues with cloudflare worldwide, OSM NL was down for quite some time in the evening, so we chose to postpone matches on OSM NL only!
  • My game closes as soon as I open it

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    SpecialOneS
    Yup, no feedback from user which means that it was working....
  • Elite Managers League points ?

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    SpecialOneS
    There was an error upon league creation and some leagues were created before the fix. We've set all teams with goal 6!
  • this violates our rights

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    FC Eddie_NLF
    @soliman10_8 Hi there, That message is there for a reason and indicates that you would go against the OSM terms. This is to prevent users from cheating.
  • Ads not finishing/training not accelerated

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    NetvigatorN
    Hi there, all good from my side, still playing continually, but not enough time for forums, thanks for replying, I'll try and get some records for you.