Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • This topic is deleted!

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  • I did not receive my purchase

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    @hola108

    Hi there.

    Depending on what you purchased, it can be delivered in a different way. Bosscoins are added to your account automatically or can be claimed through the career page. Other items, such as the Club Funds, Training Progression or Player Packs will be placed in your inventory (the blue-yellow OSM bag).

    If you still didn't received the contents of the pack your purchased, then you should contact our customer support. They can verify this. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

  • Cant buy medium pack

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    @ihsexy

    Good to hear. I will close your topic then.

  • I do not receive interest from finances

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    @Manu420Py

    Hi there,

    Interest is added on Savings and not on your club balance like the fixed income is. So if your Club Funds is in Savings during match simulation, then after simulation has ended the amount of Club Funds that are in Savings should be that of the previous amount combined with the 2% interest.

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    Somewhere around 1.20xvalue is when he disappears, thats the minimum the players go from bots. 69x1.2=82,8M - probably his next dropwas under that value and thats why he is gone.

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    @Gal755

    Hi there,

    For account issues you will have to contact our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

  • Cant start the App on my I Phone

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    @Kenan015

    Hi there,

    For account issues you will have to contact our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

  • This topic is deleted!

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  • I didn't win success coins.

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    @LordDred

    According to the data you completed the African Boss achievement in May 2021. Rewards from achievements can only be claimed once, so you received the Bosscoins back then.

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    @Pereira-Edson

    Hi there,

    Bosscoins don't disapear in thin air, so you most likely spend them on something.

    When you buy players with Bosscoins you won't receive a confirmation button when the amount of Bosscoins is below a certain threshold. That's a fast way to lose Bosscoins. Bosscoins could also be used on practice matches, training camp, buying of the timers for training or stadium expansion. Or a combination of these things.

    You can go to our customer support and ask for a check there, but keep in mind that it is your own responsibility to know where you spend your Bosscoins on. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take up to a few days before you receive a reply from them.

  • Purchased coins not received

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    @ImBufas

    Hi there,

    Sometimes it might take a bit longer before you receive them. If you still didn't receive them and can't claim them through the career page, then you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • Link is “invalid”

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    @patser_NL
    How to create a permanent link?

  • Asian Champions League

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    @amir-aqa-esta

    Hi there,

    As @JAY-ZO mentioned, there is only the semi-finals of the Asian Champions League available and that is also a temporary one. It will be removed in a couple of days. Not every single tournament and league is available in OSM.

  • The Europa Cup Final match not ending.

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  • Result Spoilers

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    You've hit on a common frustration in sports management games! Unfortunately, most don't have a direct "disable result spoilers on login" setting. Games are typically designed to show the latest news immediately, and implementing a spoiler-free login adds complexity. While you can check in-game settings or community mods, your feedback is valid; developers should seriously consider adding this option for a better user experience.

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  • Errors that restart the game

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  • onlinesoccermanger game errors

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