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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • I'm having trouble receiving the coins from the boss.

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    no boss coins so no transfers.
  • Transfers have stopped!

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    FC Eddie_NLF
    @FurkanTopal And how high-rated and thus expensive were those players before the transfer event? It also might be due to your league advancing closer to the end of the season. Then it also seems to be more difficullt to sell players. There are a several 'rules' to the transfersystem, but a lot of it is unknown to the playerbase. The only things about the transfersystem that is commonly known, are: the higher the sale price you ask for a player, the more difficult it will be to sell that player there is a lot of randomness to the transfer engine system at the end of the league it seems to be more difficult to sell players
  • Problem with buying legends

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    @FC-Eddie_NL Hello! I make the words of the colleagues above my own The problem here has already been solved, it was probably a very annoying bug. Thank you for your attention!
  • Why am I not able to change my profile picture in the forum?

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    FC Eddie_NLF
    @FurkanTopal Hi there, On the edit profile section in the forum, you can change a few things. Scroll down a bit to change bio. [image: 1777117914761-schermopname-31.png] I don't know if you can set up a profile picture through the forum. Might be that the owner of this forum has disabled that function. If so, then you can change your profile picture in OSM itself (only a selective amount of pictures, you can't upload your own picture). After updating go to forum log out of forum (not closing browser/tab) log out of your OSM account Log back in and go the forum. New profile picture should display in the forum.
  • Confirm email

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    FC Eddie_NLF
    @Calin-Irinel Hi there, If you still use the the e-mail adress that you have set up to your OSM account, you can just ignore that message. It is there to remind users to change e-mail adress or to set up a social connection. They have decided to keep that message there until the login method of username + password will be removed. Also as an insurance in case users are going to complain again about the change after that login method has been permanentaly removed.
  • I cant log in to my old account

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    FC Eddie_NLF
    @Altıntaşş Hi there, How long ago did you last logged in to that old account? Accounts are automaticaly permanentaly removed from OSM if you don't log in at least once in 3 years. This is in compliance with the privacy laws (GDPR). If you are unsure about when you logged in on that account for the last time, then the best thing you can do is to send in a ticket from our Support website. The support team can help you out with this. You can find the OSM Support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • Login

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  • Unable to scout all leagues on OSM

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    Koop Brobbert_NLK
    That is great news! I enjoy building full teams of players from unknown football countries; glad they have been added!
  • My ID

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    FC Eddie_NLF
    @Rivor12 Hi there, You can contact our OSM support. They can help you with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • i can't log in to the game after the last update

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    After the last uptade it’s solved. Thank you guys.
  • Bug with stadium

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    still doesn't open stadium expansion. it's been four or five days now.
  • Stopped receiving Communications

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    FC Eddie_NLF
    @Daniel-T.-P. @El-Capitán61_NL-0 Hi there, This is an ongoing issue ever since the start of the new year. Both the news section and pop-ups didn't work on the webversion. Pop-ups now work again, but the news section is indeed still empty.
  • My coins vanished from my account

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  • Bug watching ad

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    Coach Taylor_NLC
    I have the same problem with Velux ad. You cannot stop it and do not receive a bosscoin.
  • Legend Players

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    FC Eddie_NLF
    Hi there, Since Legend event is already over and those players have been removed from the transferlist. This topic will be closed. If it happens again during the next Legends event, then remove cookies and cache of your browser or force close the OSM app and try again.
  • Buying players from transferlist

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    FC Eddie_NLF
    @walterrencusso Hi there, If you are still having issues, then you will have to create a new topic and explain in more details what the issue is exactly.
  • Help

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    FC Eddie_NLF
    @dmdmdm_214 Hi there, We can't help you if you don't tell us in details what your issue is. You can create a new topic and gives us some more details about your issue.
  • Keep reloding

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    FC Eddie_NLF
    @elmaystro1 Hi there, Could you try to do the following steps. Perhaps that will solve the issue. Clear all app data Remove the OSM app from your phone Restart your phone Install the OSM app again. If not, then you will have to wait for a reply from the OSM Support. It can sometimes take a few days before you receive a reply back from them. The weekend doesn't count as they are not in the office then.