Support

We're here to help you with questions and bugs. ENGLISH ONLY!

13.1k Topics 38.5k Posts
  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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  • I can't watch an add so I can't earn rewards

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    Firstly, ensure your device has a stable internet connection, as weak connections can prevent ads from loading. Secondly, check your browser settings or ad blockers, as they might be restricting ads from being displayed. Finally, verify that your location or internet provider isn't restricting ad content, as some regions or providers might block ads.

    Summit County Auditor

  • Oops, something went wrong

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    Has anyone received any updates yet? I honestly don’t understand how a technical issue like this can take so long to fix. My entire season has now been ruined because of a bug in OSM, and it’s incredibly frustrating. We put time and effort into this game — the least we can expect is proper communication and a quick resolution.

  • Bug - Finances and Interests

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    @ruiprsc

    Do you have the club funds on Savings during match simulation? That is a requirement to get the interest in the first place.

    Again, it will be added on Savings. So post some screenshots of your Finance page before and after match simulation. Preferably with date and time visible.

  • Points deduction

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    Okay, I understand. But I still think the points deduction should be a bit less than 1.2k, something like 600 should be just fine. It takes too many games to recover those points. Have a good one, gents!

  • Transfers in friendly battle league.

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    Friendly battle is a 'standard' league, with a special schedule. Being a 'standard' leagues, it means that users can request it and be moderators. If they can be moderators, they can enable/disable ALL options.

    This includes transfers... It's up to user that requests the league to enable/disable transfers. So, this been said, transfers can be disabled!

  • I want to recover my old account

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    @Skrycer

    Hi there,

    Accounts that have been inactive for 3 years are permanentely removed from the database. This is required due to the global GDPR ruling (privacy laws). So if it is already more than 3 years ago that you last logged in to your account, then it will be removed.

    You could try going to our customer support and ask for a definitive check with the e-mailadress that you had linked to that account. They can verify if it still excists or not. You can find our customer support using the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • 0 Votes
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    thanks

  • Emoji gets flagged

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    @SpecialOne
    When is it being updated? I can’t add anything to the profile through the English version anyway because of the emoji, but its being flagged on the other languages now too.

  • Made a Fantasy League but...

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    @Perejongen_NL
    Hi. I dont know about the second issue, but i think for the first one, your league will be full of CPU teams

  • change of formation and selling players

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    @beef57_NL
    This means you have 4 midfielders. It is the minimum amount every team needs. You’ll have to buy a midfielder if you want to start selling others.

  • Trash game

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    Hello mate...you can express your opinion but in a more appropriate way please ....

  • Inviting friends

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  • Plinko publicity what a shame

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    @_cigano_

    Thank you. I have forwarded this to Gamebasics.

  • Problem of acces

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    @ronaldo_45471 @Ferruccio-104

    Hi there,

    You should clear the cookies and cache of the browser you are using. That usually fixes the issue.

    If you have the issue in the OSM app then force close the app and open it again.

  • This topic is deleted!

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  • Can't login on iphone app

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    @RotteZwiesj

    You're welcome 🙂

  • Bought Gold Pack and didn't receive anything

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    @musafc_10

    Hi there,

    I'm sorry you had issues with the Player Back, but you will have to contact our customer support for these kind of issues. They can verify that you purchased the pack and give you a new one or give your money back. You can find our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment. Depending how busy it is, it might take several days before you receive a reply from them.

  • Changing crew name and tag

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    There're 3 levels for crew members:

    President: Owner/creator of the crew. He has all powers and he was the one that paid for the crew. He can hand president title to someone else. Captain: He's like an 'assistant' of the President. He should be able to edit/do pretty much everything, except change the crew core (image, name, tag and motto) - looks like this changed on apps - and sack president/take his position Members: well, all of them are members, but these don't have any 'powers' to change anything