Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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  • Browser: Empty transfer list

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    @SpecialOne It's working on my side now.

  • emulator and browser problem

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  • How Illegal Transfers Report

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    @furkansay94 Click on the manager list, click on the name of the manager you want to report, and on the vs a.k.a compare page in App you should have option to report manager on the bottom right corner

    If on PC, click on manager name and go on hi profile, bottom left you will see blue letters "report manager".

    When you fing report manager page, just follow steps and make report. Make sure to enter your e-mail

    Good luck

  • Help: Training Camp applied to a wrong game

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  • Changing information crew [Dutch]

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    Okay thanks for that. But I've typed out what I've tried and still no solution. Could you reply to that as well?

  • "Issue Rejoining League After"

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    @shebl_0

    Hi there,

    I'm sorry, but once you have resigned from your team it's impossible to rejoin that team again. So there is nothing that we can do about this.

  • mmistake

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    Hello mate,
    if you think some manager has many accounts you can report him...but for drawing against another team, you have to take care of your own tactics and your team lineup....

  • account problem

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    @specialonegoki_4

    The error message that login/password is incorrect means that you are trying to log in on the wrong version of OSM. With OSM NL (Dutch version) and OSM World (international version) we have two versions that act independentaly of each other. You can have an account on both versions, but it can't be used on the other version.

    For iOS you can change the version by going to the settings of the OSM app through the settings of your phone. Select OSM NL for the region and you should be able to log in with your credentials.

  • Disgraceful game

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  • 1 Votes
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    @FC-Eddie_NL said in I don't understand WHY i receive ''-343 points'':

    The goal your team had and the amount of places you finished ahead of that goal, do not factor into that and are only used for the end of season bonus.

    This is sadly the biggest problem with medals. And also one of the main reasons why 90% of the leagues are empty, there is no motivation to paly with low objective, only with high ones 😞

  • This topic is deleted!

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  • Players not selling in transfer madness

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    @ALIDGOAT_2

    Hi there,

    The transfer madness event gives an increased chance in selling your players, which means that it still possible that it takes a while. You just have to be patient.

  • Scout

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    @Thijs_Poppe_Stegeman_NL

    Hi there,

    As @Majstor-Matt stated above, this is most likely due to the fact that there are no players left that fits your search criteria. The scout wil then offer different players that come as close to your search criteria as possible and who are still available. There are not a whole lot of players who are in te 85-99 range and you will have to wait until managers in your league train players into that range and then sell them. Then you might be able to scout those players again.

  • my season disappeared

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    @djpaulsound

    Hi there,

    If you created a ticket through our customer support at https://support.onlinesoccermanager.com/hc/en-us, then you need to wait until you receive a reply. Depending on how busy it is, it might take a few days before they can respond. Also check your spamfolder as the reply might end up there.

    If you mean this support forum, then I can't find any other topic that you created. So you probably wrote the topic in a different language then English and was thus removed from the forum. This is our policy in regards to non-English topics as is stated in the below topic.

    https://forum.onlinesoccermanager.com/topic/14088/can-t-find-your-topic-post-read-this

  • This topic is deleted!

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  • Technical problem

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  • 0 Votes
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    i see this a lot people who spents money on the game are always nr 1 of winning a game its so bad that normall players dont like it anymore things changed a lot the last 20 years and not realistic anymore... the more money u spent the more likely u win all....

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    @Allezinn

    You're welcome 🙂