Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.0k Posts
  • Important Info - Please Read

    Pinned Locked
    6
    5 Votes
    6 Posts
    26k Views
    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2
    11 Votes
    2 Posts
    14k Views
    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • My Club Is Unavailable

    1
    0 Votes
    1 Posts
    3 Views
    No one has replied
  • Bangladesh Tournament not starting after several days

    3
    0 Votes
    3 Posts
    30 Views
    FC Eddie_NLF
    @Julio-Maresquez Hi there, I see that the first match has now been played, so that issue should be fixed. Is there still a problem with accessing your league on the webversion? If so, could you gives us some more info then?
  • Nationality boost

    Moved
    2
    0 Votes
    2 Posts
    18 Views
    FC Eddie_NLF
    @Jose-Cucuy Hi there, Yes, that's real. To get the boost you need a minimum of 6 players with the same nationality in your starting line-up.
  • Transfer/Sales

    Locked
    2
    0 Votes
    2 Posts
    16 Views
    FC Eddie_NLF
    @abel-ferreira_26904 Hi there, You sold seven players yesterday, so I don't see much issue here. There isn't a guarantee that you sell players on all 9 transfer rounds throughout the day, even during a Transfer Madness event.
  • Can't get in the game

    Locked
    4
    0 Votes
    4 Posts
    64 Views
    FC Eddie_NLF
    No news, so my guess is that this is no longer an issue. If it still is, then a new topic can be created with more details about the issue.
  • Double bosscoins

    Locked
    4
    2 Votes
    4 Posts
    89 Views
    FC Eddie_NLF
    @the-new-capello_NL There is a special events called Double Bosscoins event. Only when that one is active, you will receive 2 Bosscoins per watched video. They will add this one randomly, so there is no telling when it will happen.
  • Interests on savings are not added

    Locked
    2
    -1 Votes
    2 Posts
    27 Views
    FC Eddie_NLF
    @CoachAmazing Hi there, This has been checked in the past and interest was added on Savings after the match had been played. Keep in mind that the Club Funds needs to be in Savings during match simulation. If you transfer it back again to your balance before your match has been played, you won't receive the interest. So we need screenshots of both the Finance page and the Savings page from both before and after the match.
  • Not receive my promo pack coins

    Locked
    3
    0 Votes
    3 Posts
    85 Views
    FC Eddie_NLF
    This is an old topic, so will be closed
  • Goalkeeper scoring goal

    Moved
    7
    0 Votes
    7 Posts
    104 Views
    FC Eddie_NLF
    @Djibril19 Nice catch. Players who are getting subbed in for a player that has one of the specialist roles will replace that player for the specialist role aswell. I guess that is the only way for a goalkeeper to score a goal then. Like @BrandZone_NL already mentioned, placing any player on a different line than their intended line can be seen as matchfixing and could result into a temporary suspension of your account.
  • 90+ rated players

    2
    0 Votes
    2 Posts
    67 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, Goalkeepers are cheaper beause their real life market value is lower than that of midfielders and attackers. For 90 - 99 rated players you will have to keep an eye out at the transferlist. If you have enough Club Funds, you will have to only pay 1 Bosscoin (or 5 if they are boosted). Using the scout it will cost you 15 Bosscoins, but it is much more difficult to scout 90 - 99 rated players. You can buy 100+ rated players both from the scout and transferlist, but they are far more expensive and cost a lot of Club Funds. Bosscoins can also see a hefty increase if you buy them from the scout, or if you do not have the necessary Club Funds. TLDR: You need to be really good at buying and selling players. That way you can get enough Club Funds to buy that player directly from the transferlist and avoid having to spend an extreme amount of Bosscoins.
  • can't join the league!!!

    19
    0 Votes
    19 Posts
    291 Views
    Yanke111Y
    Thanks for the help You are the best If anyone doesn't get it, it's a joke
  • Ads to watch for free coins

    Locked
    6
    0 Votes
    6 Posts
    191 Views
    FC Eddie_NLF
    No news, so I will close this topic.
  • Position switch error

    Locked
    3
    0 Votes
    3 Posts
    31 Views
    FC Eddie_NLF
    This was listed as the wrong type of Position Swap. It was really a swap for an LW to RW. Will be corrected.
  • Why don’t friendlies count into the “Score 9 Goals” mission?

    Locked
    3
    0 Votes
    3 Posts
    45 Views
    FC Eddie_NLF
    @GlennJamin5000 They don't want missions to be too easy to complete. If friendlies would count you can just play a few of them and complete them that way.
  • add friends

    Locked
    2
    0 Votes
    2 Posts
    70 Views
    FC Eddie_NLF
    @Esardeniz Hi there, You will need to go to the Friends page. in the OSM app you can find it on the menu on the right. Through the webversion you will have to click on your managername and then select Friends from the dropdown menu. You can add friends by inserting their managername or let OSM search your connections on Facebook to look for other peope that already have an account on OSM. If you want to invite people to join OSM you will have to select the Rewards tab on the Friends page. You can then send your friends the referal link to let them sign up to OSM through that link. You will receive 50 Bosscoins as a bonus for the first 10 friends that join OSM through that referal link.
  • join the league

    Locked
    6
    0 Votes
    6 Posts
    130 Views
    FC Eddie_NLF
    @Yanke111 Without more information it's impossible to say why you couldn't join your friends league. We could have investigated it, but you already joined a different league. All of your clubslots are occupied. [image: 1751193319375-schermopname-208.png] If you still want to join your friends league, you will have to resign on any of your clubslots. Because you already joined a different league and gave no concrete information, I will close your topic. If it happens again in the future, then make some screenshots of the issue and report it again.
  • problem logging in on mobile

    4
    0 Votes
    4 Posts
    126 Views
    SpecialOneS
    Hi, We're sorry that you're unable to log on App, but in order to help you (and on support) we need you to be clear and provide as much info as possible. We're a bit skilled on troubleshooting, but we can't guess things. I'll give you some answers to most common situations: Are you trying to log on this account? A) Yes. Check if you're logging on Correct Version (World/Dutch) A.1) How do I know that? Android: At login you've a world symbol, tap on iot and adjust to the correct one iOS: Go to OSM settings on iPhone settings/Apps and adjust the world there B) No. Then try to log on the other account on web, if you're able to log on Web, go check reply A If none of the above is the solution for you, please provide us all the steps you do, all the info required (not the password of course) and let us know where it goes wrong
  • knackout lig

    Locked
    4
    0 Votes
    4 Posts
    114 Views
    FC Eddie_NLF
    @sherlock44 My guess is that it can take up to 24 hours after the final match of the Knockout Royale has been played.