Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • Important Info - Please Read

    Pinned Locked
    6
    5 Votes
    6 Posts
    26k Views
    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

    Pinned Locked
    2
    11 Votes
    2 Posts
    14k Views
    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Wrong player added to my squad without permission (Tottenham - Slot 1)

    bug
    1
    1 Votes
    1 Posts
    123 Views
    No one has replied
  • Reward not recieved

    2
    0 Votes
    2 Posts
    97 Views
    FC Eddie_NLF
    @Beka0911 Hi there, Each offer on the offerwall has a number of requirement you need to meet, so it could be that you didn't fulfilled all requirement. If you are sure you did and Fyber doesn't want to accept your fullfillment of that offer, then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details about the offer as possible and include all communication between you and Fyber about that offer.
  • not getting payout from knockout royale

    Locked
    2
    0 Votes
    2 Posts
    45 Views
    FC Eddie_NLF
    @DaMonke Hi there, Payout from Knockout Royale could take a little while. If you still didn't receive the Bosscoins then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Account löschen.

    Locked
    2
    0 Votes
    2 Posts
    54 Views
    FC Eddie_NLF
    No idea what this is about, but I guess the topic can be closed then
  • Boss coins Error

    Moved
    2
    1
    0 Votes
    2 Posts
    53 Views
    FC Eddie_NLF
    @Skilodinho Hi there, You can only claim the Bosscoins for the first time you have reached a new Division. If you already got to Division 6 before, you have already claimed them back then. When you drop to Division 5 and then get back to Division 6, you won't be able to claim them again.
  • Lost many accounts

    3
    0 Votes
    3 Posts
    44 Views
    FC Eddie_NLF
    @Skilodinho Hi there, As @JAY-ZO mentioned, you are only allowed to have one account per World (one on Dutch version and one on the international version of OSM).
  • Pre- matches training camps

    2
    0 Votes
    2 Posts
    22 Views
    FC Eddie_NLF
    @rado-kochas Hi there, That's because they first used a secret training before going on training camp. The secret training masks it and thus you do not receive a pre-match notification about the training camp.
  • League and champions league uptades

    Locked
    3
    0 Votes
    3 Posts
    381 Views
    FC Eddie_NLF
    @Muhammed-Ali-Reigns Hi there, It takes time to update the leagues. That will happen once every month. I'm sure the Champions League will soon see an update to the current season. Because updating leagues and creating tournaments takes time to implement them, there is always a chance that some real-world tournaments won't be added to OSM. It's up to the team which tournaments they will implement and which they don't.
  • My Knockout royal rewards!!!!

    Locked
    3
    0 Votes
    3 Posts
    1k Views
    FC Eddie_NLF
    @mehdifll Hi there, Good to hear. I will close your topic then.
  • early goals

    1
    0 Votes
    1 Posts
    109 Views
    No one has replied
  • Sell Player Problem

    Locked
    3
    0 Votes
    3 Posts
    144 Views
    SpecialOneS
    Hi, Selling players is a matter of probability that takes into account value and increase percentage. The higher these two factors the harder to sell. It's only error when no one sells and CPU players price doesn't decrease!
  • Creating League in diffrent country

    Locked
    2
    0 Votes
    2 Posts
    54 Views
    SpecialOneS
    Hi, Yes they can, you just need to invite or share league name/nr with them and they use the search feature. They can aso find it y checking your profile. You can even set your simulation time to a time that can suites you all. If servers are not full, you'll have league created at your referred time
  • Plz help

    Locked
    2
    0 Votes
    2 Posts
    34 Views
    SpecialOneS
    Hello, Yes you can and you should. Having more than one account is not allowed on OSM. Setting an e-mail on your OSM account will allow you to set/reset your account password and then you can log on any device with your OSM account details
  • Training not available?

    3
    1
    0 Votes
    3 Posts
    317 Views
    ciofrancC
    Yes, this warning has been present when we accessed the training section for the last two days. It's been updated. Nothing has changed.
  • Can't acces login

    Locked
    4
    0 Votes
    4 Posts
    155 Views
    SpecialOneS
    You're welcome. 90% of Web issues are due to browsers cache... clear it every time you find something weird. 9% are due to ad-blockers and anti-virus and the remaining 1% are real bugs
  • New season help

    Locked
    2
    1
    0 Votes
    2 Posts
    55 Views
    SpecialOneS
    Hi, You're ok to 'leave' early and not wait for league reset. This was something users were requesting for quite some time and now it's implemented. Results are added to user profile after simulation and users are free to leave at any time after last match been played and no resignations are added. Enjoy this chance to start a new league faster than before
  • -_- I resigned unintentionally

    Locked
    2
    0 Votes
    2 Posts
    35 Views
    SpecialOneS
    Sorry, but that's not possible
  • ikik

    Locked
    2
    0 Votes
    2 Posts
    210 Views
    DE XRISTD
    @adam-mouhtat said in ikik: jjjjjjjjjjjjjjjjjjjjjjj Spamming is not allowed...next time you will be banned...