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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Bug watching ad

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    Coach Taylor_NLC
    I have the same problem with Velux ad. You cannot stop it and do not receive a bosscoin.
  • Unable to scout all leagues on OSM

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  • Legend Players

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    FC Eddie_NLF
    Hi there, Since Legend event is already over and those players have been removed from the transferlist. This topic will be closed. If it happens again during the next Legends event, then remove cookies and cache of your browser or force close the OSM app and try again.
  • Buying players from transferlist

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    FC Eddie_NLF
    @walterrencusso Hi there, If you are still having issues, then you will have to create a new topic and explain in more details what the issue is exactly.
  • Help

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    FC Eddie_NLF
    @dmdmdm_214 Hi there, We can't help you if you don't tell us in details what your issue is. You can create a new topic and gives us some more details about your issue.
  • Keep reloding

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    FC Eddie_NLF
    @elmaystro1 Hi there, Could you try to do the following steps. Perhaps that will solve the issue. Clear all app data Remove the OSM app from your phone Restart your phone Install the OSM app again. If not, then you will have to wait for a reply from the OSM Support. It can sometimes take a few days before you receive a reply back from them. The weekend doesn't count as they are not in the office then.
  • champion coins lost

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    FC Eddie_NLF
    @gitanaCanastera77 Hi there, You probably had your club funds on Savings instead of your club balance. You can't use them if they are on Savings and instead will pay with extra Bosscoins if that option is active in your league. You can try asking for a refund at our OSM Support (https://support.onlinesoccermanager.com/hc/en-us)
  • Bug with stadium

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    B
    Same issue here on Firefox. Runs fine on Microsoft Edge. Couldn't pinpoint what exactly changes between both browsers that affects loading, but no luck. Tampered with all settings possible on Firefox, issue persisted.
  • I cannot access my account from a computer, unlike on a phone.

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    Nobby1962N
    It's not working for me on my PC anymore either.
  • the problem of being unable to sell a player / transfer

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    FC Eddie_NLF
    @flack99 Hi there, Transfers are for a large part pretty random. Sometimes you sell a couple of players pretty quickly and others times not so much. You can try playing a bit with the transfer value of your players, but otherwise there is not much that can be done about it in the current transfersystem.
  • Yegor Yarmolyuk? The wrong picture.

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    SpecialOneS
    Hi, Tks for reporting it! It should be corrected after 10AM UTC of tomorrow!
  • Stopped receiving Communications

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  • Error when changing mail address

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    JAY ZOJ
    @King-Awad
  • Team Formation Display Issue

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  • Loading glitch

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    M
    I'm playing on a computer. Team lineups aren't visible right now. This message is for administrators.
  • Bug with stadium update

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  • italian version online dont working

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  • How to recover some old accounts?

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    Maio66M
    @Mattiap Ciao, se il tuo account è rimasto inattivo per alcuni anni è molto probabile che sia stato eliminato da GB. Recentemente hanno fatto pulizia di vecchi account inutilizzati. Puoi comunque provare a segnalare il tuo problema scrivendo al supporto, in inglese, al seguente indirizzo: https://gamebasics.zendesk.com/hc/en-us/requests/new