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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Re: bug and question

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    FC Eddie_NLF
    @JAY-ZO Hi there, I think your topic might have been mixed up in the purge of spam topics. Apologies for that. As for your question: It will try to simulate your match in that timeframe, but there is no guarantee it will. This will depend on a number of factors. As for the issue in the OSM app: Have you already tried to clear app data or even to remove the OSM app and reinstall it again? This might solve it. If not, then we need more info. You can refer to our bugtemplate on how to report a bug. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3
  • Can't redeem mission's rewards

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    FC Eddie_NLF
    @proctor_0 Hi there, Refreshing the page might help sort this out. If not, try to delete the cookies and cache of the browser you are using.
  • Community Mission reward not received

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    FC Eddie_NLF
    @PeritMoren Hi there, Have you received the Gold Pack after you created this topic?
  • Can't watch ad on laptop

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    FC Eddie_NLF
    @HamsterGaming6996 Hi there, If you are still having issues, try to remove the cookies and cache of the browser.
  • Can't leave ads and thus I have no reward

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    FC Eddie_NLF
    @padm10 Hi there, The pop-up for the ad should automaticaly close a few seconds after the ad is finished.
  • Crew staff

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    FC Eddie_NLF
    @Pedro-PAC94 Hi there, Yes, you can nominate another crewmember to be the Boss of the crew. This can be done on the settings at the crewpage. After you have set that up, you can leave your crew and join another.
  • Wrong player added to my squad without permission (Tottenham - Slot 1)

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    FC Eddie_NLF
    @mohamed-zidan_23 Hi there, Let me start by saying that demanding something is completely unnecessary and won't get you anywhere. Also: no one forced you to quick sell that player. You could have put him on the transferlist and sold him that way or you could have asked about the issue first before making any rash decisions. Quick selling him was your own decision. Now about the issue itself: this looks like a 'ghost' player. Tottemham Hotspur has loaned out Solomon to Villareal for the current season. For some reason that players seems to be put back in your Tottenham Hotspur squad. Why that happens is the million dollar question. I will report this to the admins. As a side note: I wouldn't recommend putting any private information on a forum that is accesible to every OSM user. For your own privacy I have removed your email adress.
  • Reward not recieved

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    FC Eddie_NLF
    @Beka0911 Hi there, Each offer on the offerwall has a number of requirement you need to meet, so it could be that you didn't fulfilled all requirement. If you are sure you did and Fyber doesn't want to accept your fullfillment of that offer, then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details about the offer as possible and include all communication between you and Fyber about that offer.
  • not getting payout from knockout royale

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    FC Eddie_NLF
    @DaMonke Hi there, Payout from Knockout Royale could take a little while. If you still didn't receive the Bosscoins then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Account löschen.

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    FC Eddie_NLF
    No idea what this is about, but I guess the topic can be closed then
  • Boss coins Error

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    FC Eddie_NLF
    @Skilodinho Hi there, You can only claim the Bosscoins for the first time you have reached a new Division. If you already got to Division 6 before, you have already claimed them back then. When you drop to Division 5 and then get back to Division 6, you won't be able to claim them again.
  • Lost many accounts

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    FC Eddie_NLF
    @Skilodinho Hi there, As @JAY-ZO mentioned, you are only allowed to have one account per World (one on Dutch version and one on the international version of OSM).
  • Pre- matches training camps

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    FC Eddie_NLF
    @rado-kochas Hi there, That's because they first used a secret training before going on training camp. The secret training masks it and thus you do not receive a pre-match notification about the training camp.
  • League and champions league uptades

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    FC Eddie_NLF
    @Muhammed-Ali-Reigns Hi there, It takes time to update the leagues. That will happen once every month. I'm sure the Champions League will soon see an update to the current season. Because updating leagues and creating tournaments takes time to implement them, there is always a chance that some real-world tournaments won't be added to OSM. It's up to the team which tournaments they will implement and which they don't.
  • My Knockout royal rewards!!!!

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    FC Eddie_NLF
    @mehdifll Hi there, Good to hear. I will close your topic then.
  • early goals

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  • Sell Player Problem

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    SpecialOneS
    Hi, Selling players is a matter of probability that takes into account value and increase percentage. The higher these two factors the harder to sell. It's only error when no one sells and CPU players price doesn't decrease!
  • Creating League in diffrent country

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    SpecialOneS
    Hi, Yes they can, you just need to invite or share league name/nr with them and they use the search feature. They can aso find it y checking your profile. You can even set your simulation time to a time that can suites you all. If servers are not full, you'll have league created at your referred time