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We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 26.8k Posts
  • B

    My account was changed out of nowhere on OSM

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    FC Eddie_NLF
    @beni15_7 Hi there, OSM NL and OSM World are two seperate versions of OSM, so an account created on World won't work on the Dutch version and vice versa. As for your account problem, you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us. They can help you out.
  • Timpie98_NLT

    I do not get interest from finances

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    No one has replied
  • G

    Boss coins

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    FC Eddie_NLF
    @grzenio_7 Hi there, If you still haven't received the Bosscoins you purchased from the OSM Store, then you will have to contact our customer support. They can verify if payment went through. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Provide proof of payment to speed up the process. Depending on how busy it is, it might take a few days before you receive a reply.
  • rado kochasR

    why were today's matches canceled?

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    FC Eddie_NLF
    Hi guys, Just for those who didn't know yet: There was a big servermigration a couple of weeks back. While I haven't heard anything official about it, my guess is that that migration has caused a lot of issues with the server stability. The devs are looking into it, but it seems it's not so easy to fix it.
  • A

    NOT ABLE TO PURCHASE ELIT PACKAGE

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    A
    @FC-Eddie_NL Yes , so that i realised there are other packages and other profitable offers. It’s been a week almost.. isn’t there any solutions for that issue ?
  • he mostafaH

    bug in my league

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    FC Eddie_NLF
    @he-mostafa Hi there, If this is about your team in Egypt on your first managerslot, then it's because Egypt has an uneven amount of teams. That means that there is always one team that doesn't have a match. Now it was your team that had a 'rest day'.
  • samuel1925S

    Gold pack

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    FC Eddie_NLF
    @samuel1925 Yeah, I guess so... They will first have to figure out why that pop-up doesn't appear for some users.
  • M

    How to get more Bosscoins

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    FC Eddie_NLF
    @mugisha_12_NL Hi there, Besides the free 4 Bosscoins you get on a daily basis, there are a number of other ways to get them. You can buy them from the OSM Store by clicking/tapping on your Bosscoins supply You can do the offers that are listed on the 'free Bosscoins' section in the OSM app and in return you will receive Bosscoins Claiming achievements will net you Bosscoins You can watch a number of videos for Bosscoins You will receive them as an end of season bonus
  • C

    Two friends joined

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    FC Eddie_NLF
    @chicofalcao Hi there, If you and your friends followed these requirements, but you still didn't receive the bonus Bosscoins, then you will have to contact our customer support. They can verify this and hand out the Bosscoins. You can find the support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact form. Make sure to provide the managernames of your friends who signed up through your invitation link.
  • beckerle73_NLB

    In form player.

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    FC Eddie_NLF
    @beckerle73_NL Hi there, Players that have been sold to the engine by human managers can be put back on the transferlist or scout by the engine. This usually goes hand in hand with an increase in stats. Dimarco's base rating is 85 for defending. The 88-rated player is with the +3 of the In Form status. The 94-rated Dimarco has been put back on the transferlist/scout with an increase in stats plus the +3 of the In Form status.
  • adam mouhtatA

    login for my phone

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    adam mouhtatA
    cccccc
  • JAY ZOJ

    Re: bug and question

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    FC Eddie_NLF
    @JAY-ZO I'm sorry, but I don't have any more info about that. My guess is that the system tracks on what server you are playing and looks if both opponents have a certain timeframe set for the simulation time. Based on that it will try to come up with a plausible simulation time.
  • Miguel CrippaM

    clan battle problem.

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    FC Eddie_NLF
    @Miguel-Crippa Hi there, Unfortunately, there is not much you can do about that. With the way the matchmaking system is set up, it could take some time before a new opponent has been found. The only solution to this is that one crewmember in the battle group leaves the crew and joins it again. That way that user leaves the battle group. Once rejoined to the crew and the battle group, the matchmaking process will start over again. Perhaps then you find an opponent faster. If not, then there currently aren't any crews waiting for a new battle in your matchmaking range.
  • D

    Store problems

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    FC Eddie_NLF
    @dadas252525_7 Hi there, The pricing in the OSM Store can be different between the OSM app on Google, the OSM app on iOS and the OSM Store on the webversion.
  • HamsterGaming6996H

    Can't watch ad on laptop

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    FC Eddie_NLF
    @HamsterGaming6996 Good to hear. I will close your topic then.
  • Sky jungS

    Can't receive rewards for the transfer missions

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    FC Eddie_NLF
    @Jwenn_NL Yeah, I also didn't got that pop-up. It's unclear why the pop-up didn't appear for some users.
  • 77TOMIBRUZZ777

    There is a scammer in the game called proctor_0

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    77TOMIBRUZZ777
    @FC-Eddie_NL proctor_0 tals about real money. That's why I suspect a scam.
  • Perzikstruik_NLP

    Servers dont respond

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    MAJ_BAM
    @FC-Eddie_NL Hello friends. I have a question for you. Due to system instability and the postponement of matches yesterday, September 19th, we ended up losing a day of the 2020/2021 event. Will we have an extra day of the event because of this? I believe everyone would like this to happen. Since there was no simulation, we ended up not being able to take advantage of the event in the friendlies twice or three times. I'm Brazilian, personally, and I have four slots occupied: one is a battle slot, the other is an important championship for my group, and there are important tournaments taking place in our country. Many bought young players through the scout, hoping to play two or three friendlies during the event, but because of the system issue, this won't be possible. I think it's in everyone's interest for this to happen. Could you please give us an answer on this?
  • J

    Party problem

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    FC Eddie_NLF
    @Julian-Grassetto Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • PeritMorenP

    Community Mission reward not received

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    FC Eddie_NLF
    @PeritMoren According to an admin you should be able to claim the Gold Pack tommorrow again (Sunday). The pop-up will show up when you login for the first time that day and only comes up that one time, so try not to accidentaly click it away.