Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • I want to resign from leading a team

    Locked
    7
    1
    1 Votes
    7 Posts
    391 Views
    FC Eddie_NLF
    Issue has been fixed some time ago already. Topic will be closed.
  • I can't open the game, what's going on?

    Locked
    3
    0 Votes
    3 Posts
    157 Views
    FC Eddie_NLF
    No news, so topic can be closed
  • Trouble with Facebook account link.

    Locked
    6
    0 Votes
    6 Posts
    126 Views
    FC Eddie_NLF
    You're welcome
  • training time error

    Locked
    14
    1 Votes
    14 Posts
    296 Views
    FC Eddie_NLF
    Since this is clear and event is over already, topic will be closed.
  • can't access the account

    Locked
    4
    0 Votes
    4 Posts
    172 Views
    FC Eddie_NLF
    No news, so topic gets closed
  • My account was hacked

    Locked
    10
    0 Votes
    10 Posts
    321 Views
    FC Eddie_NLF
    Since this will be handled through the customer support, I will close this topic.
  • missions dont show up

    Locked
    10
    0 Votes
    10 Posts
    447 Views
    FC Eddie_NLF
    Well, I'm glad it got sorted out on it's own. I will close this topic then.
  • App

    2
    0 Votes
    2 Posts
    78 Views
    FC Eddie_NLF
    @Ruben123456789 Hi there, For this issue you will have to contact our customer support as they can help you out with this problem. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details about you issue as possible. Depending on how busy it is, it might take several days before you receive a reply.
  • I didn't get my boss coins for inviting

    2
    0 Votes
    2 Posts
    81 Views
    FC Eddie_NLF
    @Kacper-8 Hi there, There are a number of requirements that needs to be met before you will receive these bonus Bosscoins. They are as follows: New user has to sign up via invitation link and on same session (if user installs app, then closes it and later opens it again and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So make sure that you and your cousins met these requirements.
  • Please help me

    Locked
    2
    0 Votes
    2 Posts
    68 Views
    FC Eddie_NLF
    @renat_18 Hi there, You are playing in a league that doesn't have a human league moderator. That means that users can't be kicked from leagues when they are inactive. If you want to kick inactive users from your league, then you will have to create a league yourself.
  • I CAN'T CHANGE MY ACCOUNT

    2
    0 Votes
    2 Posts
    97 Views
    FC Eddie_NLF
    @lucasvn_ Hi there, That's because you are only allowed to have one account. For that reason there is no log out function in the OSM app. So if you have multiple accounts on OSM World (the international version of OSM) you are breaking the rules and risk both accounts to be banned. Can you explain why you want to log out of this account and log in to another account?
  • Club temporarily not available

    2
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @Billy-Boyo_NL Hi there, This is indeed due to maintenance happening on the server that you are playing on. Once the maintenance is over, your clubslot will become active again. This is not a scheduled maintenance and is therefore not announed.
  • Universal coach not giving correct percentages

    training
    8
    0 Votes
    8 Posts
    284 Views
    rachelle99_5R
    Hello there, the universal coach should always have higher progression than the other players, also during training events. Could you share a screen recording next time to show us what's going on? Then we can look into it. Have a nice day!
  • did not get my extra 200 boss coin

    Locked
    8
    0 Votes
    8 Posts
    267 Views
    FC Eddie_NLF
    @GORDON-MILNE-1990 You're welcome and glad it's cleared up now. I will close your topic then.
  • Morale

    Locked
    3
    0 Votes
    3 Posts
    174 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, As @SirFearless already mentioned, you need to win matches to get morale up. Fitness will only get restored if they do not play a match. So either try to change tactics or sell your players and buy new players. Newly bought players will have full morale. Of course, their morale will also drop if you lose matches.
  • i am robot

    3
    0 Votes
    3 Posts
    156 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, When did you joined that team? It could be that it was an older article and at that point that team was still controlled by the AI.
  • REWARDS

    Locked
    2
    0 Votes
    2 Posts
    114 Views
    FC Eddie_NLF
    @MaSa24 Hi there, Mission objectives are given randomnly. So if you need to upgrade your stadium but have them already maxed out, then you won't be able to complete that objective. However, you do have two free slots. So if you really want to complete the missions, you could always start managing a team on one of your free slots and do two stadium upgrades.
  • Asia 2019 errors

    Locked
    5
    2
    0 Votes
    5 Posts
    206 Views
    FC Eddie_NLF
    There was an issue with the base schedule, but this tournament is no longer active. They will keep this in mind if the tournaments ever comes back.
  • Matches didn't played

    Locked
    40
    0 Votes
    40 Posts
    802 Views
    FC Eddie_NLF
    Problem should be solved now, so topic will be closed.
  • change of formation and selling players

    Locked
    4
    0 Votes
    4 Posts
    221 Views
    FC Eddie_NLF
    @beef57_NL Hi there, Like @JAY-ZO already mentioned, there is a minimum amount of players you need in your squad for each line. You need at least 2 goalkeepers, 4 defenders, 4 midfielders and 3 attackers. If you have the minimum amount of players, you will have to first buy another one before you can sell one.