Support

We're here to help you with questions and bugs. ENGLISH ONLY!

12.4k Topics 36.2k Posts
  • Problems with captains

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  • OSM not working well

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    it took ages to do somenthing on both versions mobile and webversion

  • Banned account

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    @Santyh07

    Hi there,

    Locked/suspended account and cheating in general won't be handled on this forum. You should either appeal to the lock by login into your locked account, or if that's not possible, then you should contact our customer support through the below link

    https://support.onlinesoccermanager.com/hc/en-us

    After that, click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • 0 Votes
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    @ziekeman1

    Hi there,

    When you place them on the bench they could still be substituted later in the match. If that happens they won't get their fitness back to full.

    If it happens again make sure to check if they weren't substitued. If they weren't then report it again and make sure to add some screenshots.

  • The wrong league was created!!!

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  • Ads remover problem

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    @eraykslaliiii

    Hi there,

    Some general info about these Bosscoins packages:

    Which ads do they remove:

    The banner at the top of your screen

    Which ads they don't remove:

    Watching a video for Club Funds, Bosscoins or to reduce certain timers

    If you are refering to the OSM app, then you probably clicked the orange 'continue +more button' after your match had been played. This button will let you watch the first of the three ads in the Finance page to receive extra Club Funds and Bosscoins. If you do not want to watch those ads, then you need to click the dark blue 'continue' button, which is directly above that orange button.

  • Boss Coins Missing

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    @TP12

    Hi there,

    Please be aware that Bosscoins only 'dissapear' if you use them, unless you obtained the Bosscoins in an illegal way. So you most likely have spend them on something. Most common 'coin spender' is buying a player using Club Fund Compensation (spending extra Bosscoins to buy the player). Below a certain amount of Bosscoins you won't receive a confirmation button.

    Also be aware that knowing where you spend your Bosscoins on is your own responsibility. If you want to know where you spend the Bosscoins on, you can try contacting our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    From there click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • Game changes to be the best manager game

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  • Scout coin ammount

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    @Theramos97

    Hi there,

    No worries 👍

  • Join a new league

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    @bram-was-in-MADRID_NL

    Good to know 👍

    And apologies for not mentioning it back then, but this wasn't caused by a bug or someting. At that time there were really no leagues available past matchday 7 on the server you are playing.

  • Universal switch reward

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    @Bertie-Spain

    Good to know 👍

  • Transferlist

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    @Lirind

    Good to hear 👍 This probably had to do with the All Out Event we had over the last few days. It could have been that the player you were trying to buy was already bought by another manager in your league.

  • Manager tool

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    @landorits

    Hi there,

    When you first create your own league you will have to pay a standard fee to start the league. The amount of Bosscoins you have to pay depends on the amount of teams there are in the country that you have choosen. After you have created the league and want to renew it for the next season (through the moderator-tools on the homepage or through the notification), then you have to pay less Bosscoins. If you decide to end the league and start a new one from scratch, you will pay the standard fee again.

    As a reference to how much Bosscoins you have to pay, you can follow the below guidelines:

    To create a league from scratch, you will pay 20 Bosscoins per team To renew your league to the next season, you will pay 8 Bosscoins per team

    So if you would want to play in the English Premier League, you will have to pay 400 Bosscoins to create the league from scratch and 160 Bosscoins to renew your league for the next season.

  • LOGİN

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    @Gokberk12

    Hi there,

    If this is still an issue, then please create a new topic and add some more details about your issue. You can use our bugtemplate as a reference to how to report an issue. Our bugtemplate can be found in the below topic.

    https://forum.onlinesoccermanager.nl/topic/308/important-info-please-read/3

  • Free Boss Coin

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    @Herimalala @Samvid-Sridhar

    Hi there,

    If you guys still have problems with watching the videos and don't use an ad-bloker or have it turned off for OSM, then you could try the below thing, as written by one of our admins:

    @SpecialOne said in Ads for boss coins on desktop version:

    Something that may worth you to try

    It looks some kind of network issue, maybe you should try disable temporarily anti-virus and try again after clearing all internet temporary files (don't forget to clear cookies also).

    I'm assuming that you've disabled all ad-blockers already 👍

  • I have a problem with player purchases!

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    @Ingoohneflamingo69

    No worries and you're welcome 🙂

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    @Asylbek-Amanbaev-1 @titano10_0

    Hi there,

    Knockout Royale will eventually come back and will then be playable again for a limited time.

  • Extreme slowness in both app and web for OSM

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    @SpecialOne Hi Albino, it's still slow. I have sent the info to your email. https://android.onlinesoccermanager.com can't be used as host name.

  • achievement 100 % world domination

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    @zilver1_NL @Mondo-Bobo

    Hi there,

    This issue has been fixed as of yesterday. If you still need to claim the achievement, you can do so after you have finished your next league/tournament.

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    @Alexkouso

    Hi there,

    See my quote from the other topic about this issue:

    @FC-Eddie_NL said in World Target Problems:

    This issue has now been fixed.

    For those that have completed World Domination, but couldn't claim the achievement yet: you will be able to claim it once you have finished your next league/tournament. This applies from today onwards, so if you finished a league yesterday or early today, you will have to wait until your next league/tournament has been finished.

    It has been fixed yesterday and you finished a league on the 24th. That means that you have to finish your next league in order to be able to claim this achievement.