Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • Ruben123456789R

    App

    2
    0 Votes
    2 Posts
    65 Views
    FC Eddie_NLF
    @Ruben123456789 Hi there, For this issue you will have to contact our customer support as they can help you out with this problem. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details about you issue as possible. Depending on how busy it is, it might take several days before you receive a reply.
  • Kacper 8K

    I didn't get my boss coins for inviting

    2
    0 Votes
    2 Posts
    45 Views
    FC Eddie_NLF
    @Kacper-8 Hi there, There are a number of requirements that needs to be met before you will receive these bonus Bosscoins. They are as follows: New user has to sign up via invitation link and on same session (if user installs app, then closes it and later opens it again and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So make sure that you and your cousins met these requirements.
  • renat_18R

    Please help me

    Locked
    2
    0 Votes
    2 Posts
    47 Views
    FC Eddie_NLF
    @renat_18 Hi there, You are playing in a league that doesn't have a human league moderator. That means that users can't be kicked from leagues when they are inactive. If you want to kick inactive users from your league, then you will have to create a league yourself.
  • lucasvn_L

    I CAN'T CHANGE MY ACCOUNT

    2
    0 Votes
    2 Posts
    54 Views
    FC Eddie_NLF
    @lucasvn_ Hi there, That's because you are only allowed to have one account. For that reason there is no log out function in the OSM app. So if you have multiple accounts on OSM World (the international version of OSM) you are breaking the rules and risk both accounts to be banned. Can you explain why you want to log out of this account and log in to another account?
  • Billy Boyo_NLB

    Club temporarily not available

    2
    0 Votes
    2 Posts
    41 Views
    FC Eddie_NLF
    @Billy-Boyo_NL Hi there, This is indeed due to maintenance happening on the server that you are playing on. Once the maintenance is over, your clubslot will become active again. This is not a scheduled maintenance and is therefore not announed.
  • DennisMahD

    Universal coach not giving correct percentages

    training
    8
    0 Votes
    8 Posts
    190 Views
    rachelle99_5R
    Hello there, the universal coach should always have higher progression than the other players, also during training events. Could you share a screen recording next time to show us what's going on? Then we can look into it. Have a nice day!
  • GORDON MILNE 1990G

    did not get my extra 200 boss coin

    Locked
    8
    0 Votes
    8 Posts
    150 Views
    FC Eddie_NLF
    @GORDON-MILNE-1990 You're welcome and glad it's cleared up now. I will close your topic then.
  • Jovi BarinhoJ

    Morale

    Locked
    3
    0 Votes
    3 Posts
    89 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, As @SirFearless already mentioned, you need to win matches to get morale up. Fitness will only get restored if they do not play a match. So either try to change tactics or sell your players and buy new players. Newly bought players will have full morale. Of course, their morale will also drop if you lose matches.
  • Jovi BarinhoJ

    i am robot

    3
    0 Votes
    3 Posts
    83 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, When did you joined that team? It could be that it was an older article and at that point that team was still controlled by the AI.
  • MaSa24M

    REWARDS

    Locked
    2
    0 Votes
    2 Posts
    57 Views
    FC Eddie_NLF
    @MaSa24 Hi there, Mission objectives are given randomnly. So if you need to upgrade your stadium but have them already maxed out, then you won't be able to complete that objective. However, you do have two free slots. So if you really want to complete the missions, you could always start managing a team on one of your free slots and do two stadium upgrades.
  • S

    Asia 2019 errors

    Locked
    5
    2
    0 Votes
    5 Posts
    117 Views
    FC Eddie_NLF
    There was an issue with the base schedule, but this tournament is no longer active. They will keep this in mind if the tournaments ever comes back.
  • GORDON MILNE 1990G

    Matches didn't played

    Locked
    40
    0 Votes
    40 Posts
    471 Views
    FC Eddie_NLF
    Problem should be solved now, so topic will be closed.
  • B

    change of formation and selling players

    Locked
    4
    0 Votes
    4 Posts
    142 Views
    FC Eddie_NLF
    @beef57_NL Hi there, Like @JAY-ZO already mentioned, there is a minimum amount of players you need in your squad for each line. You need at least 2 goalkeepers, 4 defenders, 4 midfielders and 3 attackers. If you have the minimum amount of players, you will have to first buy another one before you can sell one.
  • Ikon 7vI

    Yesterday

    Locked
    4
    0 Votes
    4 Posts
    77 Views
    FC Eddie_NLF
    Problem is indeed solved. @SirFearless Thanks
  • SerhiiKovalskiS

    Double the Luck: Discover Belgium’s Best Online Casinos in One Place

    Locked
    7
    0 Votes
    7 Posts
    94 Views
    FC Eddie_NLF
    Promoting gambling sites is not allowed. Link removed and topic will be closed
  • MionZM

    Lose My Team

    Locked
    7
    0 Votes
    7 Posts
    144 Views
    FC Eddie_NLF
    @MionZ I'm sorry, but nothing can be done about that. Resignation is final.
  • SyLoNS

    club gone after leaving crew

    Locked
    10
    0 Votes
    10 Posts
    134 Views
    FC Eddie_NLF
    @SyLoN I don't know, but that's what the data tells us. So either you or someone else has resigned from that team. There is nothing that can be done about it.
  • M

    Cant Log in in my iphone! Now i had to create a new account and i cant change it or delete it

    Locked
    4
    0 Votes
    4 Posts
    90 Views
    FC Eddie_NLF
    @Martim_420 Hi there, That's unfortunate, but just creating a new account isn't the solution in the first place. You will have to contact our customer support for this. They can sort this out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details as you can and add the managernames of both accounts. Depending on how busy it is, it might take several days before you receive a reply.
  • FidersonF

    The Join League Feature That Was Already Running Has Disappeared

    Moved
    2
    1
    0 Votes
    2 Posts
    40 Views
    FC Eddie_NLF
    @Fiderson Hi there, Not that I know of. I can still switch between standard view and league view on webversion. It's also still on the same place as it always was. There are probably no running leagues for the country you have selected on the server that you are playing on.
  • Offside TrapO

    Gold Pack Glitch

    Locked
    4
    0 Votes
    4 Posts
    169 Views
    FC Eddie_NLF
    @Offside-Trap Ever heard of digital bank statement and such? I'm sure your bank or your creditcard company or whatever method you used to pay for those Bosscoins have send you a digital print of your transaction. Just copy that transaction code and put it in the contact sheet. If an error occured when making a transaction, then most banks and creditcard companies reverse the payment and put your money back in your account if the transaction failed. Anyway, I've send you in the direction where you need to go, so if you want the help or not is up to you. Good luck and have a nice day.