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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.0k Posts
  • Lin0mercy_NLL

    Problem

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    FC Eddie_NLF

    @Lin0mercy_NL

    Hi there,

    If Bosscoins purchased from Packs in the OSM Store aren't added to your account inmediately, then you should be able to claim them through the career page. If that doesn't work and you still haven't received them, then you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

  • R

    error

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    FC Eddie_NLF

    This just means that there is some maintenance going on. You clubslot will be available again when maintenance is over.

  • Mjn0onkM

    Transfer list

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    pop smoke 19_9P

    @FC-Eddie_NL i didn't know man thank you for the update👍 👍

  • ram2552R

    Good day. Stop game?

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    81 Views
    FC Eddie_NLF

    @ram2552

    Hi there,

    There is a new version of the app today ((v4.13.43) that should fix this issue. This is for the OSM app on iOS, so if you use Android you will have to give us more details of your issue.

  • E

    Bug2

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    FC Eddie_NLF

    @emo2335

    Hi there,

    This is normal. That page is there to just see what teams you are managing. You can click on a team to go directly to that clubslot. But if you aren't managing a team then clicking on it won't do anything.

    If you want to start manage a team on any of your free manager slots, then you need to go to the career page instead of going to your profile. The career page is located in that same drop down menu as your profile.

  • E

    Bug

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    FC Eddie_NLF

    @emo2335

    Hi there,

    These are some tasks that may need your attention. Things like putting players in your starting line-up or selecting players for specialist roles. If it's blank, then no tasks require your attention.

  • MOwahed 25M

    Two deals were sold and the money has not been credited to my account.

    Locked
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    94 Views
    FC Eddie_NLF

    This one slipped through the cracks. I will close this topic. If it happens again, contact customer support at https://support.onlinesoccermanager.com/hc/en-us

  • EL7ADYE

    The login page stay updating and i cant enter the game

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    FC Eddie_NLF

    Today a new version of the app (v4.13.43) has been rolled out that should fix this issue. It might take a few hours before the new update can be downloaded from the app store.

  • JAY ZOJ

    Emoji gets flagged

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    JAY ZOJ

    @FC-Eddie_NL
    I had to delete and put it there again. Thanks 👍

  • AngelfootsA

    The low down

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    No one has replied
  • BobsmokeB

    This topic is deleted!

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    0 Votes
    0 Posts
    18 Views
    No one has replied
  • MrXienonM

    Joining Champions League

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    45 Views
    MrXienonM

    @FC Eddie_NL

    Thank you for the explanation and your quick response.

    Yes, I was referring to the Winners Cup ticket after finishing first with Manchester City. Now it makes perfect sense. I’ll wait patiently for the league to fill up.

    Thanks again!

  • Giovanni_sG

    App does not open

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    FC Eddie_NLF

    @Giovanni_s

    Hi there,

    For account issues it's best to contact our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide as much details as possible. Depending on how busy it is, it might take several days before you receive a reply?

  • E

    Accidentally used coins instead of cash

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    E

    @FC-Eddie_NL said in Accidentally used coins instead of cash:

    @Eee-Joplin

    Hi there,

    You can try going to our customer support and ask if they are willing to return the Bosscoins. I can't guarantee that they will do it as it is your own responsibility. Also keep in mind that the player you bought will be removed from your squad then. You can find the customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide enough details. Depending on how busy it is, it might take several days before you receive a reply.

    Hi thanks I submitted a request yesterday.

  • Irog DutorI

    APP LOGIN

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    FC Eddie_NLF

    @Irog-Dutor

    Hi there,

    For account issues you will have to go to our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide enough details. Depending on how busy it is, it might take several days before you receive a reply.

  • LuicferL

    my account lost and i need to recover it

    2
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    2 Posts
    70 Views
    FC Eddie_NLF

    @Luicfer

    Hi there,

    If you haven't logged in to that account for a period of 3 years straight, then it has been deleted permanently from the database. This is in regulation with the privacy laws. It is then impossible to get that account back, so you will have to play OSM with this newly created account.

  • aleki_62A

    nedd to know

    Moved
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    FC Eddie_NLF

    @aleki_62

    Hi there,

    It means that you have put that player up for a training session.

  • TjBest 06T

    Website feedback

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    2 Posts
    78 Views
    FC Eddie_NLF

    @TjBest-06

    Hi there,

    You can change clubslots using the career page by clicking on your managername in the top right. There you will get a dropdown menu to navigate to the career page.

  • Juan Carlos LacruzJ

    I didn't receive my purchase

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    FC Eddie_NLF

    @Juan-Carlos-Lacruz

    Hi there,

    If the pack you purchased contains Bosscoins you should be able to claim them through the career page. If the packs contains other items, like the Club Funds, Training Progression or Player Pack, then you will find them in your inventory (the blue-yellow OSM bag).

    If that's not the case, then first double check if your payment hasn't been reversed. Some banks and creditcompanies reverse the payment if something went wrong. Otherwise you will have to contact our customer support through the below link. They can verify if payment was made succesfully.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply. So be patient until you receive a reply.

  • 2one_NL2

    refund bosspoints

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    FC Eddie_NLF

    @2one_NL

    Hi there,

    My condolences. Unfortunately, it's not possible to refund Bosscoins.