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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.8k Posts
  • B

    Cannot Access My Account – Verification Code Not Received

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    B
    Subject: Unable to Access My Old OSM Account Linked to Facebook Hello OSM Support Team, I hope you’re doing well. I have an old OSM account under the name عبد العزيز يعكوبي, which I created in 2018 and linked to my Facebook account. Recently, I’ve been trying to log in through Facebook as usual, but it doesn’t work anymore. I’m unable to access my old account. As soon as I enter my Facebook account in the OSM login section and click “Log in,” the screen shows an error page instead of opening my account. Could you please check the status of my account and help me recover access to it? I can send you a screenshot of the error screen if needed. Thank you for your time and assistance. Best regards,
  • D

    ***purchase error***

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    FC Eddie_NLF
    @Dizzu28 Hi there, If an error occurs with buying a player with Bosscoins then the Bosscoins should be converted to Club Funds. That way you can buy the player again with the Club Funds. If Bosscoins weren't converted to Bosscoins then you should contact our customer support. They can check what went wrong. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details as you can.
  • GORDON MILNE 1990G

    E mail not confirmed

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    SpecialOneS
    OK, tks for the heads up. If this happens again, try to find ou why account becomes inactive, so we can reproduce and fix it!
  • Alloallo11A

    OSM PROFILE (DAYS OF SUSPENSION)

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    SpecialOneS
    Fixed for you. We'll work on a global fix
  • C

    How to change currency to buy Packs in the Store

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    FC Eddie_NLF
    @Cemil_Babanız Hi there, If you are playing on the webversion of OSM you should change the language to Turkish. That way the prices of the Packs should be listed in Turkish Lira. If you are using the OSM app then you can change the currency in your Apple Game Center account or your Google Play account.
  • Sir Max Andersson_NLS

    Trying to log in on my phone

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    S
    Make sure your app is updated and that your email is correctly linked to your OSM account. Check your spam folder for password reset emails. If nothing arrives, try logging in via browser or contact OSM support to verify your account status before your trip. Safe travels!
  • K

    Training players

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    FC Eddie_NLF
    @kiddin1 Hi there, Welcome back to OSM. Yes, a player can now both train and play a match at the same time. This is a new feature that has been implemented several months ago.
  • M

    no more ADs not working

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    FC Eddie_NLF
    @Mooge For a refund you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • bekırd92B

    Özel Lig

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    FC Eddie_NLF
    @bekırd92 Like I already said, it's impossible to do anything about it. This is the way it has been designed with this current version of OSM that started in 2016.
  • adam mouhtatA

    what taht

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    abdullah61xA
    @FC-Eddie_NL It was data analyst, now fixed
  • JAY ZOJ

    Issue with manager profile

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    SpecialOneS
    And this is fixed too! Tks for reporting it!
  • brickbybrickB

    Analyst is not working - Error 400

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    SpecialOneS
    @JAY-ZO Tks for the heads up/feedback!
  • sta_952S

    Can’t exit a tournament

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    JAY ZOJ
    @FC-Eddie_NL Yes, it is now working.
  • Jurgen Klopp 920923J

    the game got bug. it doesnt show the coin amount and it keep shining when i trying to change team.

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    FC Eddie_NLF
    This should be fixed.
  • R

    green notification icon not working on Safari (website version)

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    FC Eddie_NLF
    This should be fixed
  • suggs1968S

    missions

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    FC Eddie_NLF
    @suggs1968 Hi there, If this is still an issue then try to remove cookies and cache and see if that solves it. If not, then we need more details. You can use our bug template to report a bug. Bug Report Template: At this moment we've got 5 different versions on which users can login to OSM: Website (PC or mobile device) Facebook Android App iOS App (iPhone) iOS App (iPad) All bugs should be reported using the following basic guidelines. Login: (Login of the user with the bug) Account: (Slot1, Slot2, Slot3, Slot4) Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs) Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) *** Screenshots: (Full screen - URL and time should be presented) Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error) ***For bugs related with the full website and Facebook versions, please add: Browser: ***For bugs related with the Android App and iOS App versions, please add: App Version: Brand/type device: OS version:
  • gungorkemG

    Web: Game crash - Header empty

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    SpecialOneS
    Guess we can consider this issue as fixed. Tks for the report guys.
  • B

    Several problems winners cup.

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    FC Eddie_NLF
    @Bjorno1880_NL Hi there, What was the result of the first match? There seems to be an issue with leaving the tournament after being eliminated. I have reported the issue.
  • م

    الوو

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    FC Eddie_NLF
    @ماجد-الثمالي-9998 Hi there, The link to the images don't work, so can you be more specific about your issue.
  • GORDON MILNE 1990G

    WEB: Reward videos not working (BCs and Club Funds)

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    FC Eddie_NLF
    This issue should be fixed already, so topic will be closed.