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We're here to help you with questions and bugs. ENGLISH ONLY!

4.8k Topics 27.3k Posts
  • M

    I can't login on the OSM app

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    FC Eddie_NLF
    @MichaelRiethorst_NL Hi there, As for the code through the e-mail: have you also checked your spamfolder? The e-mail might be there. If not, then it could be that you are trying to log in on the OSM World version when you use the OSM app. Your account is located on the Dutch version (OSM NL). Both versions act independately of each other and an account created on one version can't be used on the other version. You can change the login version yourself: iOS: go to the settings of the OSM app through the settings of your phone. There you can change the login version Android: on the login screen in the OSM app you can change the login version.
  • SirNoom Angthong ลุงมูS

    Why is my total score incorrect?

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    SirNoom Angthong ลุงมูS
    @FC-Eddie_NL Thank you very much my friend.
  • A

    Medals

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    FC Eddie_NLF
    You're welcome. I will then close your topic.
  • J

    You can't sign a contract with this team because too many other managers already managed the club

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    FC Eddie_NLF
    @jskdnsjdfc Hi there, As the message says, you can't manage that league because there have already been too many managers that managed that club before you. So you will have to find a different team.
  • C

    10 and 25% progression items

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    FC Eddie_NLF
    @Charifire_NL Hi there, If you have these items on hand, then you first need to go to the inventory. This the blue/yellow OSM bag you see at the top of the screen. From there you can select any of your available items. Keep in mind that the use of items is only possible in leagues where this option is active. If you are playing in a league where it has been turned off, then you can't use those items. They will greyed out in your inventory.
  • Sebastián LazarteS

    Why can't I login with username/password

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    MYAHYA9M
    Password login must stay
  • pin.kodP

    Ive reported CHEATER 22 Days ago and he is still active

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    FC Eddie_NLF
    @pin.kod Hi there, If you create new tickets, then those tickets will be merged with the previous ones and will get to the bottom of the waiting que again. So just be patient until you receive a reply and do not create new tickets. The support team is really small and there are dozens of tickets created. So it can sometimes take several days before you receive a reply.
  • A

    i accidentally buy player

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    FC Eddie_NLF
    @aygın-kocamans Hi there, I can understand it can sometimes be confusing or you forget that you have your Club Funds stored in Savings. A confirmation button only appears if the amount of Bosscoins you need to compensate for the Club Funds is below a certain threshold. If you want a refund then you will have to contact our customer support. They can check this and issue a refund. Keep in mind that there are some restrictions to this and it is up to the support if a refund is still possible or not. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details about it as you can.
  • D

    I want my account back

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    FC Eddie_NLF
    @DonBjorno1880_NL @Mister-Panini_NL @Otile1941 Hi there, See the below topic for more information about this: https://forum.onlinesoccermanager.com/topic/76463/important-change-to-the-login-method-on-web-version https://forum.onlinesoccermanager.nl/topic/76463/important-change-to-the-login-method-on-web-version
  • Y

    Rewards Bug

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  • Lin0mercy_NLL

    Cheater

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    FC Eddie_NLF
    @Trymp The weekend doesn't count as the Support team doesn't work outside office hours. So it could be that they will response soon. Just to be safe: did you report it using the following steps? Go to https://support.onlinesoccermanager.com/hc/en-us and use 'submit a request' Select 'OSM' from the first dropdown menu If you selected 'report a player for an offensive name, tag or description' from that first dropdown menu, then the report won't come through.
  • A

    Account

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    FC Eddie_NLF
    @Aliev-Adam You're welcome. I will close your topic then.
  • C

    Knokout Royale 2026

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    Matija MD DujanM
    Yeah I got a message that is back available in game couple days ago. Did not know as well that it was removed before... all in all from what I know, entry fee is always 40 coins, and there is no specific time for league to open/start - it starts automatically at any part of the day once the 128 managers have applied for entrance. Sometimes when the mode is popular that can be in less than a day, but sometimes you might have to wait for more that 3-4 days if at that moment game mode is not that popular. And from what I know lately it hasnt been that popular, thats why it might have been removed. Simply too many people use too many coins in there and it becomes impossible to play with them for anything serious.
  • beckerle73_NLB

    teamname.

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    FC Eddie_NLF
    @beckerle73_NL Hi there, See my reply in your topic on the Dutch forum.
  • DestrroyerD

    mistake

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    FC Eddie_NLF
    @Destrroyer Hi there, How many of this item do you have in your inventory? Because there is a limit to the number of a specific item you can have at the same time. A screenshot of that would be nice too.
  • TrympT

    This topic is deleted!

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  • omerovvvvvO

    Issue Regarding Crew Battle Match Times and Timezone Conflict

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    omerovvvvvO
    @SpecialOne "I would like to sincerely thank the admin team for their constant interest and for always taking the time to provide clear answers. In a game with such a long history, seeing an active and responsive management team is truly appreciated. Even if certain technical limitations exist, knowing that our feedback is heard is important for us long-term players. Keep up the great work!"
  • D

    The coins have not been credited to my account.

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    FC Eddie_NLF
    @domınıc-tedesco77 Hi there, There are a number of requirements that needs to be met in order to receive those bonus Bosscoins when you invite friends to come play OSM. These are as follows: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. Make sure to double check if you and your friends have met these requirements. If you did and you still didn't receive the bonus Bosscoins, then you will have to contact our customer support. They can check this and give you the Bosscoins. You can find the customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • D

    Account suspension

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    FC Eddie_NLF
    @De_young7 Hi there, You can try to get it back by tapping on the 'appeal' button and tell the OSM Support staff why your suspension should be lifted. They will have the final say if the suspension was needed or not.
  • A

    IMPORTANT QUESTION

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    FC Eddie_NLF
    @AntoModeste27 Hi there, That depends on their total team value and the league creation sytem. The system tries to put users with similar team values in one Champions Cup, but at the same time it tries to minimize the waiting time for users as much as possible. So it could still happen that the total difference in team value from the team with the highest team value to the team with the lowest team value will be pretty big. Bottom line: a high chance they will be in seperate Champions Cups, but they could still end up together in the same one if they are lucky.