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We're here to help you with questions and bugs. ENGLISH ONLY!

4.8k Topics 27.3k Posts
  • Players injuries

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    FC Eddie_NLF
    @galal46u-0 Hi there, That's unfortunately a lot of bad luck. That can happen of course. Just like a player in real life could get injured again right after being recovered from a previous injury.
  • Transfer Madness Event

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    FC Eddie_NLF
    This is part of a test that is currently going on. It's sorted by server, so depending on which server(s) your managerslots are located on, you will/might have the Transfer Madness event on some slots and not on others. Since it's a test, there was not a communication about it as they don't want that to influence the results of the test.
  • Someone hacked my account

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    FC Eddie_NLF
    @Tony-Adams-4 Hi there, If you already sent in a ticket via https://support.onlinesoccermanager.com/hc/en-us then you need to be patient until you receive a reply from them.
  • Watching Ads to Expand Your Stadium via Web Browser

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  • Ramadan Cup Error

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    SpecialOneS
    Hi, tks for reporting it. There was in facto some problems with Ramadan cup due to some misconfigurations, which means that the groups do not fully match the opponents. Sorry for the inconvenience and the trouble it caused. Affected managers will be contacted by message in game.
  • I can't login on the OSM app

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    FC Eddie_NLF
    @MichaelRiethorst_NL Hi there, As for the code through the e-mail: have you also checked your spamfolder? The e-mail might be there. If not, then it could be that you are trying to log in on the OSM World version when you use the OSM app. Your account is located on the Dutch version (OSM NL). Both versions act independately of each other and an account created on one version can't be used on the other version. You can change the login version yourself: iOS: go to the settings of the OSM app through the settings of your phone. There you can change the login version Android: on the login screen in the OSM app you can change the login version.
  • Why is my total score incorrect?

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    SirNoom Angthong ลุงมูS
    @FC-Eddie_NL Thank you very much my friend.
  • Medals

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    FC Eddie_NLF
    You're welcome. I will then close your topic.
  • 0 Votes
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    FC Eddie_NLF
    @jskdnsjdfc Hi there, As the message says, you can't manage that league because there have already been too many managers that managed that club before you. So you will have to find a different team.
  • 10 and 25% progression items

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    FC Eddie_NLF
    @Charifire_NL Hi there, If you have these items on hand, then you first need to go to the inventory. This the blue/yellow OSM bag you see at the top of the screen. From there you can select any of your available items. Keep in mind that the use of items is only possible in leagues where this option is active. If you are playing in a league where it has been turned off, then you can't use those items. They will greyed out in your inventory.
  • Why can't I login with username/password

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    MYAHYA9M
    Password login must stay
  • Ive reported CHEATER 22 Days ago and he is still active

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    FC Eddie_NLF
    @pin.kod Hi there, If you create new tickets, then those tickets will be merged with the previous ones and will get to the bottom of the waiting que again. So just be patient until you receive a reply and do not create new tickets. The support team is really small and there are dozens of tickets created. So it can sometimes take several days before you receive a reply.
  • i accidentally buy player

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    FC Eddie_NLF
    @aygın-kocamans Hi there, I can understand it can sometimes be confusing or you forget that you have your Club Funds stored in Savings. A confirmation button only appears if the amount of Bosscoins you need to compensate for the Club Funds is below a certain threshold. If you want a refund then you will have to contact our customer support. They can check this and issue a refund. Keep in mind that there are some restrictions to this and it is up to the support if a refund is still possible or not. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details about it as you can.
  • I want my account back

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    FC Eddie_NLF
    @DonBjorno1880_NL @Mister-Panini_NL @Otile1941 Hi there, See the below topic for more information about this: https://forum.onlinesoccermanager.com/topic/76463/important-change-to-the-login-method-on-web-version https://forum.onlinesoccermanager.nl/topic/76463/important-change-to-the-login-method-on-web-version
  • Rewards Bug

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  • Cheater

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    FC Eddie_NLF
    @Trymp The weekend doesn't count as the Support team doesn't work outside office hours. So it could be that they will response soon. Just to be safe: did you report it using the following steps? Go to https://support.onlinesoccermanager.com/hc/en-us and use 'submit a request' Select 'OSM' from the first dropdown menu If you selected 'report a player for an offensive name, tag or description' from that first dropdown menu, then the report won't come through.
  • Account

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    FC Eddie_NLF
    @Aliev-Adam You're welcome. I will close your topic then.
  • Knokout Royale 2026

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    Matija MD DujanM
    Yeah I got a message that is back available in game couple days ago. Did not know as well that it was removed before... all in all from what I know, entry fee is always 40 coins, and there is no specific time for league to open/start - it starts automatically at any part of the day once the 128 managers have applied for entrance. Sometimes when the mode is popular that can be in less than a day, but sometimes you might have to wait for more that 3-4 days if at that moment game mode is not that popular. And from what I know lately it hasnt been that popular, thats why it might have been removed. Simply too many people use too many coins in there and it becomes impossible to play with them for anything serious.
  • teamname.

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    FC Eddie_NLF
    @beckerle73_NL Hi there, See my reply in your topic on the Dutch forum.
  • mistake

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    FC Eddie_NLF
    @Destrroyer Hi there, How many of this item do you have in your inventory? Because there is a limit to the number of a specific item you can have at the same time. A screenshot of that would be nice too.