Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    -I suspect someone is cheating, how can I be sure?

    We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match.

    As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports.

    Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported.

    There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms:

    Illegal transfers To be reported under Illegal Transfers

    Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller

    Collusion **

    A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals

    Offensive language

    Offensive names, league names, profiles, insults via PMs, Crew Names.....etc

    Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English England.png language ONLY!

    Report users on our knowledge base / helpcenter!

  • Can't find your Topic/Post? Read this!

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    - How can I access other languages forums?

    It's in fact quite easy and you can do it just with 3 mouse clicks:

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    0_1550568966432_f0bf120d-7526-4891-8ef0-4eff70481680-image.png

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  • SUPPORTTT

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  • Server not available

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  • Fantasy League Bug

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    @Joaquin-Barbero-Delger

    You're welcome and good luck with your issue.

  • Problem

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    @Lin0mercy_NL

    Hi there,

    If Bosscoins purchased from Packs in the OSM Store aren't added to your account inmediately, then you should be able to claim them through the career page. If that doesn't work and you still haven't received them, then you will have to contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

  • error

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    This just means that there is some maintenance going on. You clubslot will be available again when maintenance is over.

  • Transfer list

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    @FC-Eddie_NL i didn't know man thank you for the update๐Ÿ‘ ๐Ÿ‘

  • Good day. Stop game?

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    @ram2552

    Hi there,

    There is a new version of the app today ((v4.13.43) that should fix this issue. This is for the OSM app on iOS, so if you use Android you will have to give us more details of your issue.

  • Bug2

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    @emo2335

    Hi there,

    This is normal. That page is there to just see what teams you are managing. You can click on a team to go directly to that clubslot. But if you aren't managing a team then clicking on it won't do anything.

    If you want to start manage a team on any of your free manager slots, then you need to go to the career page instead of going to your profile. The career page is located in that same drop down menu as your profile.

  • Bug

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    @emo2335

    Hi there,

    These are some tasks that may need your attention. Things like putting players in your starting line-up or selecting players for specialist roles. If it's blank, then no tasks require your attention.

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    This one slipped through the cracks. I will close this topic. If it happens again, contact customer support at https://support.onlinesoccermanager.com/hc/en-us

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    Today a new version of the app (v4.13.43) has been rolled out that should fix this issue. It might take a few hours before the new update can be downloaded from the app store.

  • Emoji gets flagged

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    @FC-Eddie_NL
    I had to delete and put it there again. Thanks ๐Ÿ‘

  • The low down

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  • This topic is deleted!

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  • Joining Champions League

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    @FC Eddie_NL

    Thank you for the explanation and your quick response.

    Yes, I was referring to the Winners Cup ticket after finishing first with Manchester City. Now it makes perfect sense. Iโ€™ll wait patiently for the league to fill up.

    Thanks again!

  • App does not open

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    @Giovanni_s

    Hi there,

    For account issues it's best to contact our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide as much details as possible. Depending on how busy it is, it might take several days before you receive a reply?

  • Accidentally used coins instead of cash

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    @FC-Eddie_NL said in Accidentally used coins instead of cash:

    @Eee-Joplin

    Hi there,

    You can try going to our customer support and ask if they are willing to return the Bosscoins. I can't guarantee that they will do it as it is your own responsibility. Also keep in mind that the player you bought will be removed from your squad then. You can find the customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide enough details. Depending on how busy it is, it might take several days before you receive a reply.

    Hi thanks I submitted a request yesterday.

  • APP LOGIN

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    @Irog-Dutor

    Hi there,

    For account issues you will have to go to our customer support. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide enough details. Depending on how busy it is, it might take several days before you receive a reply.