Support

@NiceAstronaut392

Hi there,

For promo codes you will have to follow OSM's social channels.

@artie5napoli2012

Hi there,

If you are still having problems, then please contact our customer support through the below link.

https://support.onlinesoccermanager.com/hc/en-us

Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Provide as much information about your issue.

@Snybbe

Hi there,

If you are receiving the error message that user/password is incorrect, then it means you a trying to login on the wrong version of OSM. With OSM NL and OSM World we have two seperate versions that work independently of each other. You will have to change the region in order to login.

On iOS you can change region by going to the settings of the OSM app through the settings of your phone. On Android you can change region on the login page of the OSM app.

@ozgurbilgi_6 @tinopcoura

Hi there,

If you bought Bosscoins from the OSM Store but didn't received them inmediately, you should be able to claim them through the career page.

If you bought a package with Club Funds then you can find them in your inventory (the blue-yellow OSM bag)

If not, then please contact our customer support through the below link.

https://support.onlinesoccermanager.com/hc/en-us

Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

@Manuel-Pinto-Oliviera

Hi there,

There are some requirements that needs to be met before the reward for inviting new users to OSM will be received.

Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers?

A: To be able to get these rewards, following criteria have to be met:

New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. That user will need to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.

If you follow those requirements you should get the reward. If for some reason you dont, then you can contact customer support through the below link.

https://support.onlinesoccermanager.com/hc/en-us

@Kylian10_Madrid

Hi there,

An e-mail can only belong to one account, even if that account has been disabled. You will have to contact our customer support to help you out with this. You can find our support through the below link.

https://support.onlinesoccermanager.com/hc/en-us

After that, click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide the manager names of both you current account and the account that you disabled.

@OL-Lyonnais11

Hi there,

French community forum was removed due to inactivity, so there was no reason for Gamebasics to keep it active.

Hi,

Did you had other account logged on that device before? If so, please contact support providing old account manager name. This way account link with device can be removed.

If you never had an account before, make sure you're logging on correct version.

If none of the above, please contact support and you'll be asked some other things so help can be provided accordingly.