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  3. OSM IOS app not working

OSM IOS app not working

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  • Ratlov99R Offline
    Ratlov99R Offline
    Ratlov99
    English Users
    wrote on last edited by
    #1

    Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
    While playing my browser, either on my phone or computer, the game works good.
    But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
    I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
    Thank you in advance

    BossnianB FC Eddie_NLF 2 Replies Last reply
    1
    • Ratlov99R Ratlov99

      Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
      While playing my browser, either on my phone or computer, the game works good.
      But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
      I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
      Thank you in advance

      BossnianB Offline
      BossnianB Offline
      Bossnian
      English Users
      wrote on last edited by
      #2

      @Ratlov99 I think we share the same problem. Does your error message resemble this? 4c653340-74a4-4bdc-9846-e12b1d10b74b.jpg

      Ratlov99R 1 Reply Last reply
      1
      • BossnianB Bossnian

        @Ratlov99 I think we share the same problem. Does your error message resemble this? 4c653340-74a4-4bdc-9846-e12b1d10b74b.jpg

        Ratlov99R Offline
        Ratlov99R Offline
        Ratlov99
        English Users
        wrote on last edited by
        #3

        @Bossnian Yes, it's that exact message. Were you able to fix it?

        1 Reply Last reply
        0
        • Ratlov99R Ratlov99

          Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
          While playing my browser, either on my phone or computer, the game works good.
          But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
          I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
          Thank you in advance

          FC Eddie_NLF Offline
          FC Eddie_NLF Offline
          FC Eddie_NL
          Moderator NL
          wrote on last edited by
          #4

          @Ratlov99 @Bossnian

          Hi there,

          There is an issue on the iOS app that could prevent users from playing OSM on that platform. This is a known issue, but so far it seems impossible to fix. It's advised to play OSM on the webversion.

          @Ratlov99 About the permission: that is about accepting the GDPR (privacy regulation) before playing OSM.

          Ratlov99R 1 Reply Last reply
          1
          • FC Eddie_NLF FC Eddie_NL

            @Ratlov99 @Bossnian

            Hi there,

            There is an issue on the iOS app that could prevent users from playing OSM on that platform. This is a known issue, but so far it seems impossible to fix. It's advised to play OSM on the webversion.

            @Ratlov99 About the permission: that is about accepting the GDPR (privacy regulation) before playing OSM.

            Ratlov99R Offline
            Ratlov99R Offline
            Ratlov99
            English Users
            wrote on last edited by
            #5

            @FC-Eddie_NL Thank you for your response! While the issue doesn't get fixed, is there any way to receive notifications from the browser version of the game? It would be really useful to receive notifications about training, transfers etc.

            FC Eddie_NLF 1 Reply Last reply
            0
            • Ratlov99R Ratlov99

              @FC-Eddie_NL Thank you for your response! While the issue doesn't get fixed, is there any way to receive notifications from the browser version of the game? It would be really useful to receive notifications about training, transfers etc.

              FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #6

              @Ratlov99

              In the webversion you can turn on notifications when you click on your managername in the top right corner.

              But do keep in mind that you only get the notifications when you have opened your browser.

              Ratlov99R 1 Reply Last reply
              1
              • FC Eddie_NLF FC Eddie_NL

                @Ratlov99

                In the webversion you can turn on notifications when you click on your managername in the top right corner.

                But do keep in mind that you only get the notifications when you have opened your browser.

                Ratlov99R Offline
                Ratlov99R Offline
                Ratlov99
                English Users
                wrote on last edited by
                #7

                @FC-Eddie_NL Got it, thanks for your help

                FC Eddie_NLF 1 Reply Last reply
                0
                • Ratlov99R Ratlov99

                  @FC-Eddie_NL Got it, thanks for your help

                  FC Eddie_NLF Offline
                  FC Eddie_NLF Offline
                  FC Eddie_NL
                  Moderator NL
                  wrote on last edited by
                  #8

                  @Ratlov99

                  You're welcome

                  1 Reply Last reply
                  0
                  • FC Eddie_NLF FC Eddie_NL locked this topic on
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