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  3. Unable to enter into OSM iOS app. Loading screen loads perpetually before Oops message pops out.

Unable to enter into OSM iOS app. Loading screen loads perpetually before Oops message pops out.

Scheduled Pinned Locked Moved Support
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  • CosMoCuTiEC Offline
    CosMoCuTiEC Offline
    CosMoCuTiE
    English Users
    wrote on last edited by
    #1

    Dear OSM Support Team,

    I am not able to enter into my slots in the OSM app. The loading screen is loading perpetually and I am not able go into the main career page in which I can click on the any of the slots. Once the loading screen loads long enough, there will be a popup message indicating 'Something went wrong with launching OSM. Please come back later.'

    Platform: iOS
    OSM App Version: Version 4.13.4
    Phone: iPhone XR
    iOS Version: iOS 17.4.1

    Please help check and rectify the issue. Appreciate.

    'Self-Proclaimed' Mastermind Tactician

    FC Eddie_NLF 1 Reply Last reply
    0
    • CosMoCuTiEC CosMoCuTiE

      Dear OSM Support Team,

      I am not able to enter into my slots in the OSM app. The loading screen is loading perpetually and I am not able go into the main career page in which I can click on the any of the slots. Once the loading screen loads long enough, there will be a popup message indicating 'Something went wrong with launching OSM. Please come back later.'

      Platform: iOS
      OSM App Version: Version 4.13.4
      Phone: iPhone XR
      iOS Version: iOS 17.4.1

      Please help check and rectify the issue. Appreciate.

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #2

      @CosMoCuTiE

      Hi there,

      I see that you logged in today at 20:03 CEST through the iOS app. Can I assume the issue is solved?

      CosMoCuTiEC 1 Reply Last reply
      0
      • FC Eddie_NLF FC Eddie_NL

        @CosMoCuTiE

        Hi there,

        I see that you logged in today at 20:03 CEST through the iOS app. Can I assume the issue is solved?

        CosMoCuTiEC Offline
        CosMoCuTiEC Offline
        CosMoCuTiE
        English Users
        wrote on last edited by
        #3

        @FC-Eddie_NL Hi Eddie, this seems to be fine today. Yesterday for Asian server, we really could not enter into iOS app and have to use VPN to bypass the issue. Thanks.

        'Self-Proclaimed' Mastermind Tactician

        1 Reply Last reply
        0
        • CosMoCuTiEC Offline
          CosMoCuTiEC Offline
          CosMoCuTiE
          English Users
          wrote on last edited by
          #4

          image.png
          Hi Eddie, the issue is back and this error keeps popping out if we did not bypass the issue via VPN.

          'Self-Proclaimed' Mastermind Tactician

          1 Reply Last reply
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          • CosMoCuTiEC Offline
            CosMoCuTiEC Offline
            CosMoCuTiE
            English Users
            wrote on last edited by
            #5

            Ever since the EURO 2024 update is on, it is impossible to enter into Web and iOS app.

            'Self-Proclaimed' Mastermind Tactician

            1 Reply Last reply
            0
            • T Offline
              T Offline
              Tyler Le Bosh
              wrote on last edited by
              #6

              I have a problem saying “ Something went wrong with launching OSM. Please come back later.”!

              1 Reply Last reply
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