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  3. Completed season but the trophies didn't update and I didn't get a winners cup ticket

Completed season but the trophies didn't update and I didn't get a winners cup ticket

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  • M Offline
    M Offline
    mickarel
    wrote on last edited by
    #2

    Hi, this also happened to me. I completed and won 1st place for Indonesia league with Bali United and the trophies weren't added to my profile. This happened 1 day after the game error that resulted in 1 day match delay

    OSM please help fix this!

    D4culaterD 1 Reply Last reply
    0
    • M mickarel

      Hi, this also happened to me. I completed and won 1st place for Indonesia league with Bali United and the trophies weren't added to my profile. This happened 1 day after the game error that resulted in 1 day match delay

      OSM please help fix this!

      D4culaterD Offline
      D4culaterD Offline
      D4culater
      English Users
      wrote on last edited by D4culater
      #3

      @mickarel it really sucks man

      1 Reply Last reply
      0
      • D4culaterD D4culater

        Like my subject says for some reason my trophies that i recently won for Chelsea were not added to my cabinet, the slot is open now and there's no winner ticket either and i didn't resign at all

        FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #4

        @D4culater @mickarel

        Hi there,

        Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.

        As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.

        M D4culaterD 2 Replies Last reply
        0
        • FC Eddie_NLF FC Eddie_NL

          @D4culater @mickarel

          Hi there,

          Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.

          As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.

          M Offline
          M Offline
          mickarel
          wrote on last edited by
          #5

          @FC-Eddie_NL Hi FC-Eddie, would you be able to report my case as well? This is really bad cause if this is not fixed then 1 season (38 days) really goes to waste...

          1 Reply Last reply
          0
          • FC Eddie_NLF FC Eddie_NL

            @D4culater @mickarel

            Hi there,

            Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.

            As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.

            D4culaterD Offline
            D4culaterD Offline
            D4culater
            English Users
            wrote on last edited by
            #6

            @FC-Eddie_NL Hello FC-Eddie, It's been 48 hours and I've yet to receive a winners ticket and it's like the data of my chelsea season has been totally erased. Before any of my leagues reset i always take screenshots so i am able to prove i have indeed participated for a full season and won everything. The coins i have gained from the season has also vanished.

            D4culaterD 1 Reply Last reply
            0
            • D4culaterD D4culater

              @FC-Eddie_NL Hello FC-Eddie, It's been 48 hours and I've yet to receive a winners ticket and it's like the data of my chelsea season has been totally erased. Before any of my leagues reset i always take screenshots so i am able to prove i have indeed participated for a full season and won everything. The coins i have gained from the season has also vanished.

              D4culaterD Offline
              D4culaterD Offline
              D4culater
              English Users
              wrote on last edited by
              #7

              @D4culater I also just got my Chelsea season overview but the trophies and winners ticket and everything is nowhere to be found

              1 Reply Last reply
              0
              • M Offline
                M Offline
                mickarel
                wrote on last edited by
                #8

                @FC-Eddie_NL Hi FC-Eddie, same here, I also took screenshots so I am also able to prove that I participated for a full season and won the first place with the match history etc. I have not received my season overview and the trophies are still not updated in my profile

                1 Reply Last reply
                0
                • FC Eddie_NLF Offline
                  FC Eddie_NLF Offline
                  FC Eddie_NL
                  Moderator NL
                  wrote on last edited by
                  #9

                  @D4culater @mickarel

                  I already reported both your cases, but I haven't heard anything back yet.

                  1 Reply Last reply
                  0
                  • WallieW Offline
                    WallieW Offline
                    Wallie
                    English Users
                    wrote on last edited by
                    #10

                    hi. i,ve been waiting for a day and a half now. still recruiting members.
                    what is wrong ??

                    1 Reply Last reply
                    0
                    • WallieW Offline
                      WallieW Offline
                      Wallie
                      English Users
                      wrote on last edited by
                      #11

                      still recruiting members to my winners ticket
                      for 2 and a half days now

                      would be great if something is done about is

                      wallie

                      1 Reply Last reply
                      0
                      • J Offline
                        J Offline
                        JRamo6
                        wrote on last edited by
                        #12

                        Same same.

                        1 Reply Last reply
                        0
                        • WallieW Offline
                          WallieW Offline
                          Wallie
                          English Users
                          wrote on last edited by
                          #13

                          mine is available now.
                          thanks

                          FC Eddie_NLF 1 Reply Last reply
                          0
                          • M Offline
                            M Offline
                            mickarel
                            wrote on last edited by
                            #14

                            @Wallie this is not the forum for winners league member recruitment, this is a forum for missing trophies and missing winners ticket issue

                            1 Reply Last reply
                            0
                            • WallieW Wallie

                              mine is available now.
                              thanks

                              FC Eddie_NLF Offline
                              FC Eddie_NLF Offline
                              FC Eddie_NL
                              Moderator NL
                              wrote on last edited by
                              #15

                              @Wallie

                              Hi there,

                              I'm glad your Winners League has started, but for next time, please don't post in an open topic if your issue is unrelated to the subject of that topic. You can create your own topic then.

                              D4culaterD 1 Reply Last reply
                              0
                              • FC Eddie_NLF FC Eddie_NL

                                @Wallie

                                Hi there,

                                I'm glad your Winners League has started, but for next time, please don't post in an open topic if your issue is unrelated to the subject of that topic. You can create your own topic then.

                                D4culaterD Offline
                                D4culaterD Offline
                                D4culater
                                English Users
                                wrote on last edited by
                                #16

                                @FC-Eddie_NL Update, I got my winners ticket for Chelsea but my trophies haven't updated yet

                                FC Eddie_NLF 1 Reply Last reply
                                0
                                • D4culaterD D4culater

                                  @FC-Eddie_NL Update, I got my winners ticket for Chelsea but my trophies haven't updated yet

                                  FC Eddie_NLF Offline
                                  FC Eddie_NLF Offline
                                  FC Eddie_NL
                                  Moderator NL
                                  wrote on last edited by
                                  #17

                                  @D4culater

                                  Thanks for the update

                                  1 Reply Last reply
                                  0
                                  • M Offline
                                    M Offline
                                    mickarel
                                    wrote on last edited by
                                    #18

                                    Hi @FC-Eddie_NL Update, I also just realized 3 days ago I got my season overview in the "News" section. However, my trophies haven't updated yet , same as D4culater

                                    Thank you

                                    1 Reply Last reply
                                    0
                                    • FC Eddie_NLF Offline
                                      FC Eddie_NLF Offline
                                      FC Eddie_NL
                                      Moderator NL
                                      wrote on last edited by
                                      #19

                                      @D4culater @mickarel

                                      I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.

                                      M D4culaterD 2 Replies Last reply
                                      0
                                      • FC Eddie_NLF FC Eddie_NL

                                        @D4culater @mickarel

                                        I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.

                                        M Offline
                                        M Offline
                                        mickarel
                                        wrote on last edited by
                                        #20

                                        @FC-Eddie_NL OMG this is very terrible.. 1 whole season wasted, I even purchased some credits to get good players for that season..

                                        So there is absolutely no way to get the trophy cabinet data even by manual adjustment from gamebasic? We can provide screenshot proof of how many medals we got and the final position and trophies from that season..

                                        1 Reply Last reply
                                        1
                                        • FC Eddie_NLF FC Eddie_NL

                                          @D4culater @mickarel

                                          I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.

                                          D4culaterD Offline
                                          D4culaterD Offline
                                          D4culater
                                          English Users
                                          wrote on last edited by
                                          #21

                                          @FC-Eddie_NL even with proof of screenshots?

                                          1 Reply Last reply
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