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Game

Scheduled Pinned Locked Moved Support
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL
    Moderator NL
    wrote last edited by
    #3

    Hi there,

    If this is still happening then force close the OSM app and start it up again to see if that solves the issue.

    wakeupneoW I 2 Replies Last reply
    0
    • B Offline
      B Offline
      bora_terim
      wrote last edited by
      #4

      Hello,
      The web version of OSM has recently stopped working properly for me. Several important buttons do not respond and the dashboard does not load.

      What is not working

      • Finance button

      • Boss Coin button

      • Task reward claim button

      • Dashboard page
        (All of them do nothing when clicked.)

      Console errors

      I keep getting the following errors in the browser console:

      • 401 / 404 errors from API calls such as:

      • .../api/v1/user/crew,

      • .../webnotifications,

      • .../specialoffer

      • 504 Gateway Timeout for Cached/Modals

      • Uncaught Error: Cannot find template with ID modal-financewithmultistep

      • Datadog: Method not implemented

      Impact

      Because of these issues, I cannot access important parts of the game and most buttons simply don’t work on the web version. The mobile app works normally.

      Can the team please investigate?
      Thank you.

      1 Reply Last reply
      0
      • FC Eddie_NLF FC Eddie_NL

        Hi there,

        If this is still happening then force close the OSM app and start it up again to see if that solves the issue.

        wakeupneoW Offline
        wakeupneoW Offline
        wakeupneo
        Turkish Users
        wrote last edited by
        #5

        @FC-Eddie_NL not solved

        1 Reply Last reply
        1
        • BiGBoYOsMaNLIB Offline
          BiGBoYOsMaNLIB Offline
          BiGBoYOsMaNLI
          Turkish Users
          wrote last edited by
          #6

          I'm using mobile and pc browser, not app. Firefox and Google Chrome.

          1 Reply Last reply
          0
          • I Offline
            I Offline
            ilkercgul98
            Turkish Users
            wrote last edited by
            #7

            I have the same problem. I can log in through the mobile app, but it's not possible through the browser.

            1 Reply Last reply
            1
            • FC Eddie_NLF FC Eddie_NL

              Hi there,

              If this is still happening then force close the OSM app and start it up again to see if that solves the issue.

              I Offline
              I Offline
              ilkercgul98
              Turkish Users
              wrote last edited by
              #8

              @FC-Eddie_NL This issue doesn't occur when I log in to the game using a VPN (I selected the Netherlands as my country). I think this issue is specific to us Turkish users. I've seen a few other complaints on the forum, and they're all Turkish users like me.

              1 Reply Last reply
              0
              • FC Eddie_NLF Offline
                FC Eddie_NLF Offline
                FC Eddie_NL
                Moderator NL
                wrote last edited by
                #9

                Is this issue using the Turkish language on the webversion of OSM? If so, could you guys try to switch it to English language and see if the problem still persists?

                I 1 Reply Last reply
                1
                • FC Eddie_NLF FC Eddie_NL

                  Is this issue using the Turkish language on the webversion of OSM? If so, could you guys try to switch it to English language and see if the problem still persists?

                  I Offline
                  I Offline
                  ilkercgul98
                  Turkish Users
                  wrote last edited by
                  #10

                  @FC-Eddie_NL said in Game:

                  Is this issue using the Turkish language on the webversion of OSM? If so, could you guys try to switch it to English language and see if the problem still persists?

                  Yes, exactly as you said. It seems like the problem was solved when I switched the language to English. But there is still a problem when I log in from "tr.onlinesoccermanager.com" . It's been like this for the last few days, and multiple threads have been opened on the forum, but the problem still hasn't been fixed?

                  FC Eddie_NLF 1 Reply Last reply
                  1
                  • I ilkercgul98

                    @FC-Eddie_NL said in Game:

                    Is this issue using the Turkish language on the webversion of OSM? If so, could you guys try to switch it to English language and see if the problem still persists?

                    Yes, exactly as you said. It seems like the problem was solved when I switched the language to English. But there is still a problem when I log in from "tr.onlinesoccermanager.com" . It's been like this for the last few days, and multiple threads have been opened on the forum, but the problem still hasn't been fixed?

                    FC Eddie_NLF Offline
                    FC Eddie_NLF Offline
                    FC Eddie_NL
                    Moderator NL
                    wrote last edited by
                    #11

                    @ilkercgul98

                    We first need to have a good idea what's going on before there is any possibility to dive into the issue and try to fix it. So, thanks for the info. I will report this issue to the admins.

                    1 Reply Last reply
                    0
                    • I Offline
                      I Offline
                      ilkercgul98
                      Turkish Users
                      wrote last edited by
                      #12

                      finally, the problem has been fixed

                      FC Eddie_NLF 1 Reply Last reply
                      0
                      • FC Eddie_NLF Offline
                        FC Eddie_NLF Offline
                        FC Eddie_NL
                        Moderator NL
                        wrote last edited by
                        #13

                        This was an issue caused by cloudflare.

                        1 Reply Last reply
                        0
                        • I ilkercgul98

                          finally, the problem has been fixed

                          FC Eddie_NLF Offline
                          FC Eddie_NLF Offline
                          FC Eddie_NL
                          Moderator NL
                          wrote last edited by
                          #14

                          @ilkercgul98

                          Glad to hear it's fixed 👍

                          1 Reply Last reply
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