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  3. Sponsors indicating wrong amount in iOS app.

Sponsors indicating wrong amount in iOS app.

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  • CosMoCuTiEC Offline
    CosMoCuTiEC Offline
    CosMoCuTiE
    English Users
    wrote last edited by
    #1

    Dear OSM Support Team,

    There is an issue with sponsor from OSM app at the moment. The sponsor is indicating as 95K per home match but once it is selected, it is 38K per home match. The value of the sponsor is misaligned with what it is indicating in OSM App.

    Platform: iOS
    OSM App Version: Version 4.14.13
    Phone: iPhone 15 Pro Max
    iOS Version: iOS 18.7.1

    Please assist to resolve this bug ASAP to enhance user experience.

    'Self-Proclaimed' Mastermind Tactician

    FC Eddie_NLF 1 Reply Last reply
    1
    • CosMoCuTiEC CosMoCuTiE

      Dear OSM Support Team,

      There is an issue with sponsor from OSM app at the moment. The sponsor is indicating as 95K per home match but once it is selected, it is 38K per home match. The value of the sponsor is misaligned with what it is indicating in OSM App.

      Platform: iOS
      OSM App Version: Version 4.14.13
      Phone: iPhone 15 Pro Max
      iOS Version: iOS 18.7.1

      Please assist to resolve this bug ASAP to enhance user experience.

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote last edited by
      #2

      @CosMoCuTiE

      Hi there,

      Are you perhaps playing a cup match? Cup matches are played on neutral grounds, so the sponsor income will be around half of what you would normally get from them during a home match in the league.

      CosMoCuTiEC 1 Reply Last reply
      0
      • FC Eddie_NLF FC Eddie_NL

        @CosMoCuTiE

        Hi there,

        Are you perhaps playing a cup match? Cup matches are played on neutral grounds, so the sponsor income will be around half of what you would normally get from them during a home match in the league.

        CosMoCuTiEC Offline
        CosMoCuTiEC Offline
        CosMoCuTiE
        English Users
        wrote last edited by
        #3

        @FC-Eddie_NL Hello, not a cup match. It’s a friendly battle league. When I’m selecting sponsor, it indicates as 92K per home match on the app, but after selecting, it turns out that sponsor is only 38K. The same sponsor to be selected is indicating as different values in OSM App and on OSM Web.

        'Self-Proclaimed' Mastermind Tactician

        FC Eddie_NLF 1 Reply Last reply
        0
        • CosMoCuTiEC Offline
          CosMoCuTiEC Offline
          CosMoCuTiE
          English Users
          wrote last edited by
          #4

          To add on, the sponsor value shown in OSM Web holds true, so the value of the sponsor shown in OSM App is incorrect and may cause players to select sponsor of lower values.

          'Self-Proclaimed' Mastermind Tactician

          1 Reply Last reply
          1
          • CosMoCuTiEC CosMoCuTiE

            @FC-Eddie_NL Hello, not a cup match. It’s a friendly battle league. When I’m selecting sponsor, it indicates as 92K per home match on the app, but after selecting, it turns out that sponsor is only 38K. The same sponsor to be selected is indicating as different values in OSM App and on OSM Web.

            FC Eddie_NLF Offline
            FC Eddie_NLF Offline
            FC Eddie_NL
            Moderator NL
            wrote last edited by FC Eddie_NL
            #5

            @CosMoCuTiE

            Could you post some screenshots of the sponsors of both the iOS app and webversion? The I can report it.

            CosMoCuTiEC 1 Reply Last reply
            0
            • FC Eddie_NLF FC Eddie_NL

              @CosMoCuTiE

              Could you post some screenshots of the sponsors of both the iOS app and webversion? The I can report it.

              CosMoCuTiEC Offline
              CosMoCuTiEC Offline
              CosMoCuTiE
              English Users
              wrote last edited by
              #6

              @FC-Eddie_NL I will provide screenshot 72 hours later after my first home match simulation if that’s ok! Please do not close the post yet. Appreciate!

              'Self-Proclaimed' Mastermind Tactician

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