Common Questions

[Hespera]

Set email

Q: How do I set email through app?
A: If you tap on your avatar you will be able to set email

[Hespera]

Can't login to my account on ios app

Q: My manager name & password are correct, but I'm unable to login?
A: Your trying to login to world version with dutch account or the otherway around.
If you set your language right then you should be able to login to the right version.
http://prntscr.com/eer6y4

[Hespera]

Special Offers

Q: I did not receive the boss coins from the special offers, what to do?
A: Offers from Business Club are responsibility of our partners. You can check the status of your offers on every offer wall by clicking on the Support/Missing coins link that you can find on the bottom of that page.

You can also contact them via same process if you think that it's taking way too much time (some may take more than a week to be completed).

[Hespera]

Enable iOS notifications

Q: How do I enable my notifications?

A: Notifications on iOS App are enabled upon the OSM's App installation. If you miss doing that during the installation it will be possible to enable/disable them only right after you initiate the first action with any of the game's timers ( i.e. a Training session or Stadium upgrade etc ). When you will start it, you will be queried if you wish to enable your notifications.
After this you will be able to enable/disable them on your App settings, via iPhone/iPad settings.

[Hespera]

Remove/Delete my account

Q: How do I remove/delete my osm account
A: Please keep in mind that removing your account is a final action and you can not get it back if you regret the decision. So think it through before you hit the confirmation button.
Accounts on mobile devices are linked to devices, so if you delete your account to create a new one, you may need help from our Support and that may take some time.
To delete it, just access settings on OSM App and profile on Web

[Hespera]

One season game

Q: What happens if the season is over?
A: OSM is a one season game, which means that everything will be reset after the season (players/bank balance/stadium upgrades etc).
There's an exception in some top leagues where top positions grant you access to a winners league. If you qualify, you'll get a ticket at the end of the season and you can use it on same slot or a different one. Keep an eye on it, because tikets have expiration date

[Hespera]

Criteria invites

Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers?

A: To be able to get these rewards, following criteria have to be met:

• New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after create the account)
• Invited user has to create a new account and not joining league with an existing one.
• There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.

[SUPERNOVA 8]

    Match Experience's Feature

Q : How does the game engine work during the Match Experience?

A : The game's engine calculates chances, missed attempts of scoring a goal, corners, fouls, yellow cards/red cards, penalty kicks , freekicks etc etc... These are real events that happen during the match simulation and are correct ( simulation wise ones ). But after that comes another task of the game engine, which assigns one random ''reason'' for every specific situation/event that occured on the field.
The events during each match do happen, but the way those events happened (like explained above) are picked randomly from a list of the game engine.

[SpecialOne]

- Can't login on OSM

• I was kicked out of OSM App and now I can't get back in. Is it possible to recover it? What can I do?

If your account was linked to Facebook, gamecenter, googleplay, it's quite easy, just log in using the correct social login to do it. If you didn't linked to any of them, but have set an e-mail, you can use the recover password option to regain access to your account.
In case you didn't have any of the above, then your account is lost
As a last resource you can fill in a ticket on support just to double check if you really didn't linked account to any of the above, but... chances to recover it are pretty much zero.

[King_Jamiu_10]

    Tie Breaking Criteria

Q : How does the game engine determines who wins the league when two or more teams are equal on points?

A : When two or more teams finish with equal points at the end of the season the criteria for determining how they are placed on the League Standings are in the order below:

• Criteria 1 Most goal difference
• Criteria 2 Most goals scored
• Criteria 3 Most number of wins
• Criteria 4 Alphabetical order (English spelling)

[King_Jamiu_10]

Bundesliga Players not available on scout criteria

Q : I have tried scouting for players in the German league and every time the scout returns back with players from different leagues but never from the German league?

A : Due to license issue with Bundesliga, players from the German League cannot be scouted, except for players of Bayern Munich.

More info can be found on this topic: Bundesliga statement