Common Questions

SpecialOne

Take a quick look at OSM Knowledge center. Check if your doubt is already answered in there!

If you didn't got the answer you were searching for, take a look at this topic, we'll try to keep an updated list of the most frequently asked questions.
Please check if your question is already answered in here!

If you still didn't got your answer, then please, ask it on Support forum. Try to be as clear as possible so we can provide support to you as fast as possible.

Take a look to this topic to assure that you follow all the guidelines when creating a topic!

SpecialOne

Language Groups

Q: I can't find any topics on my native language, how can I fix this?
A: OSM forums are available also in a few other languages than English: Dutch, Spanish, Indonesian, Italian, Portuguese and Turkish. These forum languages are subject to change at any time depending on activity and volunteers to help moderate them.
There are two ways to get access to your native language forums:

Easiest one is by accessing OSM from your native language. By doing this, you'll be automatically added to the correct group of forum users and on your next access a new 'forum' group will be available
Second process is also easy. Just click on groups

select your language group

and then join that goup

SpecialOne

 Manager Name

Q: I want to change my manager name, how can I do it?
A: You can change your manager name once every 30 days.

Web: Go to your profile > Edit > And you'll find the edit option under your avatar
AND/iOS App: Tap on the cog on the top left corner to access settings, then chose the account tab and search for Manager Name, then just tap on change and go for it

SpecialOne

 Achievements

Q: I've won 10 cups already and I still don't have cup master achievement?
A: Achievements were introduced on 14th October 2014. Some achievements only start counting after that date. Cup achievements are one of them, so only cups won after that date are taken into account!

SpecialOne

Simulation time

Q: My matches simulate too early/late. Can I change simulation time?
A: You can't change simulation time on ongoing leagues, but you can set a preferred simulation time for next leagues. You do that on settings (Apps) and on your profile on Web.
We can't guarantee at 100% that you'll be placed on a server where matches are simulated at your preferred time, because it will depend on vacancies and server availability, but if that happens it will be really in rare situations.
Special leagues like battles, winners cup and others are excluded from this, because it groups managers with several different time preferences and it's impossible to do it.

Hespera

Payment issues

Q: I've payed, but did not received my boss coins?
A: Sometimes there could be a little bit of delay in receiving them, so the first step is to give it some time.
If you still didn't get them after waiting, then please fill in a ticket on our support!

Hespera

Set email

Q: How do I set email through app?
A: If you tap on your avatar you will be able to set email

Hespera

Can't login to my account on ios app

Q: My manager name & password are correct, but I'm unable to login?
A: Your trying to login to world version with dutch account or the otherway around.
If you set your language right then you should be able to login to the right version.
http://prntscr.com/eer6y4

Hespera

Special Offers

Q: I did not receive the boss coins from the special offers, what to do?
A: Offers from Business Club are responsibility of our partners. You can check the status of your offers on every offer wall by clicking on the Support/Missing coins link that you can find on the bottom of that page.

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You can also contact them via same process if you think that it's taking way too much time (some may take more than a week to be completed).

Hespera

Enable iOS notifications

Q: How do I enable my notifications?

A: Notifications on iOS App are enabled upon the OSM's App installation. If you miss doing that during the installation it will be possible to enable/disable them only right after you initiate the first action with any of the game's timers ( i.e. a Training session or Stadium upgrade etc ). When you will start it, you will be queried if you wish to enable your notifications.
After this you will be able to enable/disable them on your App settings, via iPhone/iPad settings.

Hespera

Remove/Delete my account

Q: How do I remove/delete my osm account
A: Please keep in mind that removing your account is a final action and you can not get it back if you regret the decision. So think it through before you hit the confirmation button.
Accounts on mobile devices are linked to devices, so if you delete your account to create a new one, you may need help from our Support and that may take some time.
To delete it, just access settings on OSM App and profile on Web

Hespera

One season game

Q: What happens if the season is over?
A: OSM is a one season game, which means that everything will be reset after the season (players/bank balance/stadium upgrades etc).
There's an exception in some top leagues where top positions grant you access to a winners league. If you qualify, you'll get a ticket at the end of the season and you can use it on same slot or a different one. Keep an eye on it, because tikets have expiration date

Hespera

Criteria invites

Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers?

A: To be able to get these rewards, following criteria have to be met:

New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after create the account)
Invited user has to create a new account and not joining league with an existing one.
There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.

SUPERNOVA 8

    Match Experience's Feature

Q : How does the game engine work during the Match Experience?

A : The game's engine calculates chances, missed attempts of scoring a goal, corners, fouls, yellow cards/red cards, penalty kicks , freekicks etc etc... These are real events that happen during the match simulation and are correct ( simulation wise ones ). But after that comes another task of the game engine, which assigns one random ''reason'' for every specific situation/event that occured on the field.
The events during each match do happen, but the way those events happened (like explained above) are picked randomly from a list of the game engine.

SpecialOne

- Can't login on OSM

I was kicked out of OSM App and now I can't get back in. Is it possible to recover it? What can I do?

If your account was linked to Facebook, gamecenter, googleplay, it's quite easy, just log in using the correct social login to do it. If you didn't linked to any of them, but have set an e-mail, you can use the recover password option to regain access to your account.
In case you didn't have any of the above, then your account is lost
As a last resource you can fill in a ticket on support just to double check if you really didn't linked account to any of the above, but... chances to recover it are pretty much zero.

King_Jamiu_10

    Tie Breaking Criteria

Q : How does the game engine determines who wins the league when two or more teams are equal on points?

A : When two or more teams finish with equal points at the end of the season the criteria for determining how they are placed on the League Standings are in the order below:

Criteria 1 Most goal difference
Criteria 2 Most goals scored
Criteria 3 Most number of wins
Criteria 4 Alphabetical order (English spelling)

King_Jamiu_10

Bundesliga Players not available on scout criteria

Q : I have tried scouting for players in the German league and every time the scout returns back with players from different leagues but never from the German league?

A : Due to license issue with Bundesliga, players from the German League cannot be scouted, except for players of Bayern Munich.

More info can be found on this topic: Bundesliga statement