Bug with universal trainer

SpecialOne

Hi,

Sorry that you're facind such a problem, but... can you please clarify?

I've checked and you didn't spent any BCs on Universal trainer on since 22nd February

stainz78

@SpecialOne This is strange I buy universal trainer every day on 4 slots. On the android system sometimes the universal trainer does not show the time that is still valid but just "non valido", not valid if I translate, even if I should have still for many hours. When this happens and the player stops to train the system gives me the possibility to buy the trainer, if I do it I get an error (because actually there is still time) and 25 coins are removed. If then I go on the browser I realize that there was no need at all to buy the trainer because time was still available (so probably the possibility to buy on ANdroid was simply wrong). Unfortunately I did it many times before to realize it. I am also wondering at this point your system to track the money that we spend because except on slot 2 I am buying universal trainer every day.

SpecialOne

Ok, my bad... I was using wrong filter and wasn't getting the correct info...

You're in fact using Universal trainer daily , but as you can see you're only credited once every 24h. This one is clarified, no extra charge.

Now, let's try to filter why, in which situations you get the wrong info that your UT has expired.

Can you please detail that a bit more and even make a video?

stainz78

Hello Thanks a lot. Are you sure I was not charged more? This is not what I was seeing. Could you filter instead of fee Universal trainer with fee 25 coins to see if something strange appese related to errors? I am sure extra money were taken. Thanks

stainz78

As additional information I believe it happened on slot 3 or 4 or both. I do not think it happened on slot 1 and not on slot 2

stainz78

@SpecialOne any update? Was it possible to filter the 25 coins expenses to see no extras were charged? Thanks

SpecialOne

Thanks for your reply. We've been investigating this and based on yours and other users feedback, we may have spotted something here.
You didn't lose any BCs, but... you've in fact paid for UT that was not activated. It was added to your inventory. Can you please check and confirm it?

stainz78

Hello,
I confirm that I have 3 trainers in my inventory. Anyway please note that I do only leagues where the items are blocked so it is equivalent for me to get 75 coins lost.

stainz78

@SpeciaI-one anyway please note that I cannot now how much I bought because this are typically expiring I believe after one week and the problem is present since long time. For example one is expiring in 3 hours. I have seen that it happened only on the Android phone and this is why now I amusing Iphone

stainz78

@SpecialOne any update on this topic?