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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Friendly Battle - league update

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    FC Eddie_NLF
    @Majstor-Matt Hi there, I will ask the admins if there are any plans to update it.
  • Game bug

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    FC Eddie_NLF
    @Jonny038 Hi there, Try removing the app and reinstall it again. Perhaps that solves the issue. If not then you can create a new topic and give a clear description of the issue. You can refer to our bugtemplate on how to report a bug https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3
  • How is this not cheat?

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    FC Eddie_NLF
    @HakanSavun Hi there, I'm sorry, but cheatings won't be discussed or handled through the forum. If you suspect someone of cheating you can report them through our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Unable to Contact OSM and Revu Regarding Missing Boss Coins

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    @Meffie_NL said in Unable to Contact OSM and Revu Regarding Missing Boss Coins: Yesterday I mentioned that my rewards were still pending on the Revu site. The problem is that I can see the credits on Revu and they are marked as credited, but I haven’t received anything on OSM. I’m being told to contact OSM customer service. But when I select that I’m having issues with the credited boss coins from Revu, it tells me to contact Revu instead. However, I have no way to contact Revu. 0 M Meffie_NL Hi, Yesterday I mentioned that my rewards were still pending on the Revu site. The problem is that I can see the credits on Revu and they are marked as credited, but I haven’t received anything on OSM. I’m being told to contact OSM customer service. But when I select that I’m having issues with the credited boss coins from Revu, it tells me to contact Revu instead. However, I have no way to contact Revu. It’s frustrating that Revu shows credits but OSM hasn’t received them — clear support contact from Revu is needed to resolve this.
  • Medals after league is finished

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    FC Eddie_NLF
    @feyenoord-rotterdam-1998_NL Hi there, Can you elaborate a bit more, please? Do you mean the medals you receive after a win or the medals you got for the end of season bonus? 191 medals for winning a match can be pretty accurate as you are in the highest possible Division. The higher the Division you are in, the less medals you will receive for winning a match. You normally get a few thousand medals as a completion bonus, so i highly doubt you got only 191 medals for the bonus. If so, we will need a screenshot of the pop-up you received.
  • BIG PROBLEMS WITH OUR PRIVATE LEAGUE

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    FC Eddie_NLF
    When the user that is the league moderator leaves the league or delete it's account, then the league will continue on without a league moderator until the season is ended.
  • OSM on mobile phone

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    FC Eddie_NLF
    No news, so topic will be closed
  • BUG??

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    FC Eddie_NLF
    @8Hristo_NL You can still train players after you have been eliminated. The majority of the functions in OSM still work once you have been eliminated or when the league has ended.
  • Doubt on Winner Cup

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    FC Eddie_NLF
    @heyman123_3_6 Hi there, Yes, they will be carried over to the Winners Cup.
  • Boss Coin reward

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    FC Eddie_NLF
    @heyman123_3_6 I now see that you created a topic about the reward for the Icon Division back in 2024. So you have claimed it before already. If you see the checkmark at the reward, then you can be sure that you already claimed it before. https://forum.onlinesoccermanager.com/topic/73030/claiming-issue
  • Missions not able to claim

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    FC Eddie_NLF
    It seems it is sort of a cache issue. If it can't be claimed then it should be claimable on the next session. I will close this topic now.
  • This topic is deleted!

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  • Report About a Cheater

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    FC Eddie_NLF
    @bunova You are selecting the wrong option from that first dropdown menu. You need to select OSM and not Report a player for an offensive name, tag or description. Report a player for an offensive name, tag or description is only used for those things aswell as chat messages. For reporting a cheater you need to select OSM. [image: 1764623827452-schermopname-45.png] After you have selected OSM you will get the below form. At the issue you are having you need to select report inapropriate behaviour. This option is used for reporting cheaters. [image: 1764623878348-schermopname-47.png]
  • No transfers have happened since transfer madness event ended!

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    A
    I've noticed the same thing. I'm barely selling any players. Which makes the game very boring. The league isn't even halfway and there is nothing left for me to do. Players won't sell, the progression in training is really small, my stadium is fully upgraded so what's left? Just logging in once a day to make sure my line up is still good and i've won my game
  • Missions: today's 2m does not pay out.

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    NetvigatorN
    it sorted itself out a few hours later.
  • Boss Coins Price Tag

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    FC Eddie_NLF
    @Olayimika @Vanisheerr When I look at the Bosscoin Packs in the store on the Dutch version of OSM I just see the same prices as they have always been. So I don't think the price of the Packs have been increased. If they are still more expensive then they were before, then it could possibly because of these reasons: the value of your local currency has changed compared the Euros, which could result in an increase of the price of the Packs. tariffs made by your government for in-game transactions could mean a change in your local currency, which could result in an increase of the price of the Packs. Apple or Google could increase the tax they put on these transactions, which could result in an increase of the price of the Pack. OSM has no control over these situations.
  • AD Guanacasteca bug ?

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    FC Eddie_NLF
    @HakanSavun Hi there, Yeah, it seems the random club name generator was stuck to the same name for a few days. I think it's already been fixed as I see different teams on the buyer side (the engine) for today's transfers.
  • training timer oops

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    FC Eddie_NLF
    @Vanisheerr Hi there, This has to do with the clock on your computer. It's not set to the correct time or timezone where you are located. Then you will see this increase in the time of the timer. So you need to change to the correct time or timezone to get the timer back to the normal amount.