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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Error with league table

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    FC Eddie_NLF
    @JAY-ZO Oh yeah, forgot to mention it. Issue has indeed been fixed manually. They will look for a permanent solution if this league will become available again in the future.
  • Bought Elite pack No player in Inventory

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    FC Eddie_NLF
    @Wayne-the-special-one Hi there, If you still don't see the Player Pack in your inventory, you will have to contact our customer support. They can check what happened. You can contact them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • favoritism

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    FC Eddie_NLF
    @Muhammed-Ali-Reigns Hi there, I get that losing always sucks, but the engine doesn do favoritisme.
  • Bundle Pack

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    FC Eddie_NLF
    @Wayne-the-special-one Hi there, The Bosscoins will automaticaly be added to your account (your Bosscoins stack) and not added to your inventory like the other items are. If you are still sure they haven't been added, then you will have to contact our customer support. They can check what happened. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. If you add proof op payment they can help you inmediately.
  • This topic is deleted!

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  • Achievement - Coins - Africa

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    FC Eddie_NLF
    Since this is clear, I will close the topic.
  • Oops

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    FC Eddie_NLF
    @Fabiob93 Hi there, Apologies for the late reply. I'm assuming this is no longer an issue? If it is, then you either have entered the wrong credentials or you tried to log in into the wrong version of OSM.
  • no boss coins after finishing league?

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    FC Eddie_NLF
    @actually-goated Hi there, Apologies for the late reply. The Bosscoins can normally be collected right after the last match has been played, but I don't know how long that will be possible after the league has been reset. If you still didn't got the Bosscoins, you can try going to our customer support at https://support.onlinesoccermanager.com/hc/en-us. They might be able to help you out.
  • Created an account in browser. Can't connect to app (IOS)

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    FC Eddie_NLF
    @cb7_355 Hi there, Apologies for the late reply. Is this still an issue? If so, you should be able to connect it after you have logged in into your account on the OSM app. On the settings menu, the cogwheel, you will see a button to connect your Game Center account.
  • Please Help Me

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    FC Eddie_NLF
    @mariodgaff Hi there, You can deactive your account by loggin into the webversion of OSM at https://en.onlinesoccermanager.com/ Then click on your managername in the top right corner and go to profile. There you see a button to deactivate it. You will get an e-mail to confirm the choice. Our customer support is located at https://support.onlinesoccermanager.com/hc/en-us. There you can send in a ticket using the 'submit a request' link.
  • I selected delete my account but ı change my mind

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    SpecialOneS
    Hi We're glad that you changed your mind and decided to stay around. You'll get an e-mail to confirm your request, just state you changed your mind and account won't be deleted!
  • Cant login🇧🇦

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    FC Eddie_NLF
    @Tarik1012 Hi there, As @JAY-ZO mentioned, accounts that have been inactive for 3 years will be permanentaly deleted. This is due to the GDPR (privacy law). So if the last time you logged in on your old account is atleast 3 years ago, then that account is gone. If you are unsure how long ago it has been and you still know your old managername or a login name, you can contact our customer support to try to get some more info about your old account. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide the managername/login name.
  • Match time preference

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    FC Eddie_NLF
    You're welcome
  • welcome package was not reflected

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    FC Eddie_NLF
    @06_Yasin_06 Hi there, When you purchase a Pack in the OSM Store that contains items (Club Funds, Training Progression or Player Packs) then those items will be stored in your inventory (the blue-yellow OSM bag). So check your inventory to see if it's there. If it's not, then you will have to contact our customer support. They can check what happened. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. If you include proof of payment they can help you out inmediately.
  • Error message in OSM app

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    FC Eddie_NLF
    @Gustavo-Lenoci Hi there, For this issue you will have to contact our customer support through the below link. They can help you out. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • cant login

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    FC Eddie_NLF
    @GORDON-MILNE-1990 Glad to hear it's solved now and you're welcome
  • Cheating support

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    FC Eddie_NLF
    @Usenbolt Hi there, I understand this can be frustrating, but cheatings aren't discussed nor handled on the forum. The support website is the only place for cheatings. Keep in mind that there needs to be substantial proof that someone is really cheating and over a larger period of time. You can also read the post in the below topic with some guidelines as to what is considered cheating. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/6
  • Transfers Stopped again!

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    SpecialOneS
    Hi, There're no issues with transfers, in fact transfers are at full steam with Transfer Rush event
  • Leave club

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    P
    what a bad design...
  • Erase my account.

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    FC Eddie_NLF
    @Ik2on Hi there, I already explained the procedure in that other topic, didn't I? https://forum.onlinesoccermanager.com/topic/76189/account You can deactivate the account by logging into the webversion of OSM. With the GDPR Gamebasics has the right to keep your data for a period of time (due to possible cheatings). But as a consumer you also have the right to ask for a complete removal of those data. However, to ask that you will have to go to our customer support at https://support.onlinesoccermanager.com/hc/en-us and send in a ticket. If you already send in a ticket, then you will have to wait until you receive a reply. This is how the procedure works. You can complain all you want, but the procedure is the procedure.