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HELP

Scheduled Pinned Locked Moved Support
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  • S Offline
    S Offline
    skenRUBY
    wrote on last edited by
    #1

    Hello, when purchasing a player, although there is no coin missing, it gives an error saying my coin is missing and does not let me watch the video. Can you please help me? I enter the game from this e-mail account

    FC Eddie_NLF 1 Reply Last reply
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    • SSerhatt_NLS Offline
      SSerhatt_NLS Offline
      SSerhatt_NL
      Dutch Users
      wrote on last edited by
      #2

      Greetings @skenRUBY,

      Did you try to clean your cookies and history? or re-log in your account?

      SSerhatt

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      • S skenRUBY

        Hello, when purchasing a player, although there is no coin missing, it gives an error saying my coin is missing and does not let me watch the video. Can you please help me? I enter the game from this e-mail account

        FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #3

        @skenRUBY

        Hi there,

        If it still an issue and removing cookies and cache of the browser didn't worked, then please post some screenshots of the issue. Perhaps you do not have enough Club Funds or Bosscoins to make the purchase or you have put your Club Funds on Savings. If it's on Savings you won't be able to use it and have to transfer it back first.

        As for the video: do you have an adblocker installed and is it active for OSM? If so, then you have to deactivate it before you are able to watch the ad.

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