Completed season but the trophies didn't update and I didn't get a winners cup ticket
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Hi, this also happened to me. I completed and won 1st place for Indonesia league with Bali United and the trophies weren't added to my profile. This happened 1 day after the game error that resulted in 1 day match delay
OSM please help fix this!
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Like my subject says for some reason my trophies that i recently won for Chelsea were not added to my cabinet, the slot is open now and there's no winner ticket either and i didn't resign at all
Hi there,
Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.
As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.
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Hi there,
Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.
As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.
@FC-Eddie_NL Hi FC-Eddie, would you be able to report my case as well? This is really bad cause if this is not fixed then 1 season (38 days) really goes to waste...
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Hi there,
Thanks for reporting. I have forwarded this to Gamebasics. This is probably related to the technical issues we had the last few days. Hopefully the devs can sort it out and fix it.
As for the Winners Cup ticket: they are normally handed out a day after the league has been reset. So basicaly 48 hours after the last match has been played.
@FC-Eddie_NL Hello FC-Eddie, It's been 48 hours and I've yet to receive a winners ticket and it's like the data of my chelsea season has been totally erased. Before any of my leagues reset i always take screenshots so i am able to prove i have indeed participated for a full season and won everything. The coins i have gained from the season has also vanished.
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@FC-Eddie_NL Hello FC-Eddie, It's been 48 hours and I've yet to receive a winners ticket and it's like the data of my chelsea season has been totally erased. Before any of my leagues reset i always take screenshots so i am able to prove i have indeed participated for a full season and won everything. The coins i have gained from the season has also vanished.
@D4culater I also just got my Chelsea season overview but the trophies and winners ticket and everything is nowhere to be found
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@FC-Eddie_NL Hi FC-Eddie, same here, I also took screenshots so I am also able to prove that I participated for a full season and won the first place with the match history etc. I have not received my season overview and the trophies are still not updated in my profile
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I already reported both your cases, but I haven't heard anything back yet.
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hi. i,ve been waiting for a day and a half now. still recruiting members.
what is wrong ?? -
still recruiting members to my winners ticket
for 2 and a half days nowwould be great if something is done about is
wallie
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Hi there,
I'm glad your Winners League has started, but for next time, please don't post in an open topic if your issue is unrelated to the subject of that topic. You can create your own topic then.
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Hi there,
I'm glad your Winners League has started, but for next time, please don't post in an open topic if your issue is unrelated to the subject of that topic. You can create your own topic then.
@FC-Eddie_NL Update, I got my winners ticket for Chelsea but my trophies haven't updated yet
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@FC-Eddie_NL Update, I got my winners ticket for Chelsea but my trophies haven't updated yet
Thanks for the update
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Hi @FC-Eddie_NL Update, I also just realized 3 days ago I got my season overview in the "News" section. However, my trophies haven't updated yet , same as D4culater
Thank you
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I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
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I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
@FC-Eddie_NL OMG this is very terrible.. 1 whole season wasted, I even purchased some credits to get good players for that season..
So there is absolutely no way to get the trophy cabinet data even by manual adjustment from gamebasic? We can provide screenshot proof of how many medals we got and the final position and trophies from that season..
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I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
@FC-Eddie_NL even with proof of screenshots?
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Hi @FC-Eddie_NL may we check if it is still possible for gamebasics to take responsibility and update our trophies page by presenting the proof of screenshots? This is really terrible if they don't do anything
