Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • Bug on roster page

    Locked
    11
    0 Votes
    11 Posts
    1k Views
    S
    @simone.antonello I see. Thank you for your feedback Simone. All I can do right now is to close this topic, but when you start with a new league and if you find any bug please open a new one and we'll take it from there.
  • Manager points

    Locked
    2
    0 Votes
    2 Posts
    474 Views
    DE XRISTD
    Only recent earned manager points count for your ranking...i think you know that...from my experience you have to earn, same or more manager points, the same period as last 3 months ago or same period as 6 months ago, etc, if you want to stay at the same or in better ranking, as you used to be...
  • Team Rosters

    Locked Moved
    2
    0 Votes
    2 Posts
    766 Views
    King_Jamiu_10K
    @David-Han-The-legend Hi, it's not possible to negotiate with teams from other leagues but you can always buy players from other teams from other leagues via the transfer list and also from the scout.
  • I do not receive the corresponding coins

    Locked
    4
    0 Votes
    4 Posts
    523 Views
    H
    Hi, welcome Unfortunately, it is not possible for us to guarantee the receipt of free Boss Coins within a specific time frame, or even at all in some cases. Generally Boss Coins are credited within 30 days of completing the offer. If you haven't received them after this time, there are several reasons you may not qualify for free Boss Coins, the most common reasons being: (1) You are younger than the minimum age required for the offer. (2) You do not live in the country which is showing in your OSM profile (yes, we do check and so do our partners!) (3) You failed to make a purchase or failed to commit to a contract when it was a requirement of the award of free Boss Coins. (4) The e-mail address you signed up with was not the same as the e-mail address you use for OSM. In this case there is nothing we can do to help you as we have no way of tracing your offer. (5) The relevant company offering the free Boss Coins may have to manually confirm the award - this can take time, so please be patient. (6) The company offering free Boss Coins may simply have not accepted your offer application. Regrettably there is very little we can do in cases where free Boss Coins have not been awarded other than advising you to contact the company you completed the offer for and asking if they received your application. You can use one of the following contacts, depending on the free-product partner you tried: Matomy http://www.matomy.com/contact-us SuperSonicAds customersupport@supersonicads.com Sponsorpay Please contact Sponsorpay here:support@sponsorpay.com TokenAds Please go back to TokenAds offers within the game you are playing and click on the 'support' button on the top right corner. The TokenAds team should reply to your inquiry within 24 hours.
  • Reports as a Cheater

    Locked
    3
    0 Votes
    3 Posts
    518 Views
    H
    Thanks, this is clear enough now. Time to close this
  • I look without selling

    Locked
    2
    0 Votes
    2 Posts
    383 Views
    DE XRISTD
    Hello mate, the only thing you can do wait....nothing else...sells are random for all managers...
  • I can not sell

    Locked
    2
    0 Votes
    2 Posts
    431 Views
    DE XRISTD
    Hello mate, sells are completely random and depends on many factors, as age, position, ...you can try to put the higher price of the players you want to sell...some times they sell faster...
  • Buying players

    Locked
    1
    0 Votes
    1 Posts
    485 Views
    No one has replied
  • Another account

    Locked
    2
    0 Votes
    2 Posts
    434 Views
    H
    @Lowieke-van-Gaaal_NL Hi, welcome. You can have an account on world and dutch version
  • Few questions

    Locked
    2
    0 Votes
    2 Posts
    5k Views
    DE XRISTD
    @Ochowiak Hello mate, such experienced manager like you, should take more attention on the moves other managers do on the league you are playing together...what i mean is that if you take a look on transfer list, you will see the transfers other managers do, the price they ask for the players and you will answer yourself how they make their team stronger... All these questions of yours are discussed and answered from many managers on many topics, such as Tactic requests topic.... Good games mate... PS : Take in mind that support forum is for questions on how to handle problems with the OSM engine and not how to develop/built teams or tactic requests...
  • Doubt about management points

    Locked
    2
    0 Votes
    2 Posts
    313 Views
    DE XRISTD
    Hello mate, as many human managers are in a league, the more manager points you get when you win/draw against them...human opposites give more manager points than pc opposites...
  • JOURNALIST

    Locked Moved
    2
    0 Votes
    2 Posts
    395 Views
    King_Jamiu_10K
    @monster-youssef99 Hi, On League Moderator writing news papers, there are currently no plans on this feature right now. Thanks!
  • Game Support Team Manager (Max)

    Locked
    2
    0 Votes
    2 Posts
    435 Views
    H
    @Sir-Ed Hi, welcome. Thanks for reporting this issue. We as official staffs have one golden rule here. Never give your osm password to anyone. I want to ask you to send me a message including a full screenshot of the message he send you. Thanks.
  • Browser website slower

    Locked
    12
    1 Votes
    12 Posts
    2k Views
    S
    @simone.antonello I can't thank you enough Simone for your detailed reply to me in all of my questions.:handshake_tone2: Nevertheless, I did get a confirmation again today that your issue has nothing to do with the OSM function and also that we had no other manager complaining about the same issue so far. Thus there is nothing else we can do about your phone's browser speed and since you have got a new model in your hands ( and sometimes new models do come with malfunctions and glitches ) I can only advise you to do a research on the internet about your new device and find out if others that bought it had any similar problems to yours or maybe visit the store that you bought it from and ask them for a service or feedback and solutions. That's all I have to say my friend and I'm sorry but it's not in our hands to help you and I have to close this topic now. Best of luck Simone . :thumbsup_tone2: P.S. I also use my Android phone many times a day, both app and browser and I had no problems at all with speed and it does work quite "smart" ... as long as I'm close to a strong signal from a wifi.
  • Question: profile league flags

    Locked
    3
    0 Votes
    3 Posts
    592 Views
    S
    @Joe-McNorthMan & @RödVitt Every manager is able to view exactly on which countries he or she has already played before choosing a new league , by visiting the World Domination feature on his or her OSM profile page. The so called World Map of a manager. http://en.onlinesoccermanager.com/User/Worldmap [image: e56930fe0df643cc8f2e9399ef585a0a.png] [image: fdabd169d8b14fa1aec91a6003e4d5b8.png] I believe this feature is a very helpful one and is defo full of beautiful coloured flags. :ok_hand_tone2:
  • tactics!

    Locked Moved
    3
    0 Votes
    3 Posts
    530 Views
    King_Jamiu_10K
    @TheTransporter_NL Thanks!
  • OSM server simulation time

    Locked
    2
    0 Votes
    2 Posts
    666 Views
    DE XRISTD
    Hello mate, unfortunately no one can change server. And your server simulation time is shown on your home page. Note : sometimes this server time maybe change a bit due to last minute starting or finishing of leagues.
  • My private league starts in 11 hours and I need it to wait one day!

    Locked
    2
    0 Votes
    2 Posts
    349 Views
    DE XRISTD
    Sorry mate, but after a league is set up, it's nothing that can be done...
  • Transfer

    Locked
    2
    1 Votes
    2 Posts
    400 Views
    DE XRISTD
    Hello mate, you can sell any player you want at any value you want...no restriction to that...only transfers between managers, with outrageous prices (low or big) who try to help it's other to make their teams stronger, can be suspicious and investigated for cheating...
  • Transferências

    Locked
    2
    0 Votes
    2 Posts
    307 Views
    King_Jamiu_10K
    @XPedroIII Hi, welcome. Please remember that this forum is English only. If you want to join the conversation in your own language logout of forums and login again to see your community's forum.