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  • This is very important about transfers!?.

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    FC Eddie_NLF
    @nedvedfirst Hi there, No, there isn't a way to go back to the old state. For some time now, transfers are happening at random intervals.
  • problem for scout

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    @DE-XRIST said in problem for scout: Hello mate....can you please clear cachee and cookies from your device and try agai its the same problem this problem just one club not all the game
  • Not Fair

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    FC Eddie_NLF
    Hi there, I'm sorry but supensions/locked account or cheatings will never be discussed or handled through the forum. When you log in to your account you have the option to appeal. Or you can contact the customer support via the below link. Click on 'submit a request' and fill in the contact sheet in English. https://support.onlinesoccermanager.com/hc/en-us
  • Unable to create league

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    FC Eddie_NLF
    @6969007 Hi there, Have you tried clearing cookies and cache via the browser or deleting the OSM app and reinstalling it again. Make sure you have way to log in to your account again if you delete the app. If all those things don't work you can create a new topic and provide more details about the issue by following our bug report procedure. You can find our bugtemplate in the below topic. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3
  • Problems logging in

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    FC Eddie_NLF
    @ahmed-fg_7 Hi there, I'm sorry but supensions/locked account or cheatings will never be discussed or handled through the forum. When you log in to your account you have the option to appeal. Or you can contact the customer support via the below link. Click on 'submit a request' and fill in the contact sheet in English. https://support.onlinesoccermanager.com/hc/en-us
  • Failure

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    FC Eddie_NLF
    @Mr-Fabio-2 Hi there, Sometimes players are being sold quickly, other times it might take days. So there is nothing wrong here and you just had bad luck that your players weren't sold quicker.
  • something went wrong with launching OSM

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    FC Eddie_NLF
    @Maxime-Nédeau Hi there, You can find our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and fill in the contact sheet in English.
  • Boss coins - When they're deducted ?

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    FC Eddie_NLF
    @Don-Joselito Buying players always cost some amount of Bosscoins. However, for buying a player on the transferlist you can watch a video instead of paying the 1 bc fee. You still pay the full amount of Club Funds, so maybe you choose that option. See below for the full list: buying a player from the transferlist 1 bc (you can watch a video for this instead of paying the 1 bc fee) buying a player from the scout with a rating below 100 15 bc buying a player from the scout with a rating above 100 40+ bc (not fixed as it depends on the rating) buying a legend player from the transferlist 100 bc buying a player from a special offer not a fixed amount of bc as it depends on the situation buying a player using club funds compensation not a fixed amount of bc as it depends on the situation.
  • “Something went wrong launching OSM”

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    FC Eddie_NLF
    Hi guys, Due to summer holidays there is a bit of a backlog on the support requests, but they are working hard to respond to every one of them. So you have to be a bit more patient.
  • Games not being played after maintenance

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    5_eldiablo_55
    @GayGinger09 same here since yesterday night....
  • Boss coins for buying players.

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  • Cannot enlarge the stadium

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    FC Eddie_NLF
    @Dani_spain Hi there, If you are playing on iOS, then this is a known issue. A hotfix has already been sent to Apple, so it is now waiting for approval.
  • club temp. unavaiable

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    FC Eddie_NLF
    @Kobain1991 Hi there, First of all: watch you language. Second: it can sometimes happen that a clubslot is temporarely unavailable. That means that there is some maintenance going on in your league. It's unfortunate if it happens close to simulation, but that is sometimes unavoidable. By only preparing your team for the next match in the last few minutes, you will always take a risk when something unforseen happens.
  • Hello guys. What the promo code for August 2023?

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    FC Eddie_NLF
    @Allensz_10 Hi there, For promocodes you will have to follow the social channels of OSM.
  • PC Version not working propperly

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    FC Eddie_NLF
    Hi there, Sometimes clubslots can be temporarely unavailable due to some maintenance. This usually doesn't take too long. It's unfortunate if it happens close to simulation time, but that is sometimes unavoidable. @pin-kod Matches are only postphoned if OSM is completely down for a long amount of time. I don't believe that was the case here. Something unforseen can always happen, so if you start setting your tactics a couple of minutes before match is being played, you will always take that risk.
  • Club temporarily unavailable

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    FC Eddie_NLF
    Hi there, This can happen from time to time. It usually doesn't take very long before slot becomes available again.
  • 0 Votes
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    pin.kodP
    Now it is okay, everything is working normally, but I've lost the semifinal cup game in the French 3rd division, slot1, match started around 9.30pm CET, because OSM was disabled during the match time... Because of this loss, I lost the chance to win this trophy and also I lost 934 medals dropping 99 positions in the OSM global manager ranking from the last night 794position to the current 893, we all know this is not fair but no one is gonna cry about this, and no worries OSM I will play this league again and will win this cup trophy you took it from me this time, Also, in my slot3 i had draw(i was luck not to lose) in the first battle match which was played today around 5.20 pm CET, if Im remember correctly, when OSM also shut down this game/application, but let battle matches running My slot 3 was inactive today, I had a day off in some English 4th league, and surprisingly i had one victory, on my slot four Arg 2nd div match started around 9.50pm CET, I do not know how i won that match without setting anything from my tactics, formation, player's positions etc, maybe it was another OSM BUG [image: 1693081387926-slot-1.2.png] [image: 1693081430791-slot1.1.png] [image: 1693081460709-slot1.png] [image: 1693081621125-a1.png] Football ARTist forever
  • This topic is deleted!

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  • how to create a league and make time of the match arround 15 (gmt+3)

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    FC Eddie_NLF
    @Coach-Ahmed-Gamal Hi there, It's not possible to set the time of the match yourself. You are placed on a server depending on certain factors. Each server has a certain timeframe for when matches are being simulated.
  • This topic is deleted!

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