Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • manager tapia_7M

    Need Help

    2
    0 Votes
    2 Posts
    154 Views
    LirindL
    @manager-tapia_7 Hi mate, try to clean your cache and cookies, including all data, from your browser and see what happens...
  • motazeldeeb_4M

    Ads remover!

    Locked
    2
    0 Votes
    2 Posts
    375 Views
    SpecialOneS
    Hi, It will remove the ads that pop often on app/website and the ones spread on diffeent places. You'll still be able to apply to all offers and also watch vdeos to get more BCs
  • Gilang juandaG

    my crew is gone

    Locked
    2
    1
    0 Votes
    2 Posts
    133 Views
    SpecialOneS
    Hi, We're sorry that you've lost 'your crew', but... If crew was really yours (as in you created/president), no matter how long you were absent, crew would still be there, unless: you've passed the crew ownership to someone else. If you were not president, then try to find someone from that crew and ask him what happened
  • R

    Does support still exist?

    Locked
    2
    1 Votes
    2 Posts
    142 Views
    SpecialOneS
    Hi, Sorry for the 'not so good' experience you had with support. We get quite a lot of 'rubish' tickets, so in order to minimise the delay we've automated some situations. To have a faster and effient support, you should make only one report and follow the instructions you get when you get a reply. I've just asked a colleague to close both reports you still had open and have dealt with the cheating on the league
  • Juan WodzuJ

    Battles

    4
    1
    0 Votes
    4 Posts
    319 Views
    SpecialOneS
    @Juan-Wodzu said in Battles: @SpecialOne I know I did but I still can not join While testing it, we managed to join a battle for you and before we could remove you, a battle started If this happens again, please let us know, so we can go deeper on this...
  • jiorjiJ

    how long do i wait

    Locked
    5
    1 Votes
    5 Posts
    253 Views
    SpecialOneS
    @Zayd-Ola Please create your own topic and be more specific about your problem...
  • benny blanco_4B

    ERROR UNFIXABLE

    2
    0 Votes
    2 Posts
    129 Views
    SpecialOneS
    Hi, We're sorry that you're facing such an issue, but usually this is due to local temporary files. Can you please try to clear all your temporary files (some times it's enough to press CTRL + F5) and try again?
  • RROgaming24R

    Game bug

    2
    0 Votes
    2 Posts
    131 Views
    SpecialOneS
    Hi, We're sorry that you're facing such an issue, but usually this is due to local temporary files. Can you please try to clear all your temporary files (some times it's enough to press CTRL + F5) and try again?
  • Hoekloos_NLH

    Dutch to world

    Locked
    2
    0 Votes
    2 Posts
    263 Views
    FC Eddie_NLF
    @Hoekloos_NL Hi, This cannot be solved as OSM NL and OSM World are two seperate versions of OSM. So you cannot use your account of the NL version for the World version and vice versa. If you want to play on the World version aswell, then you have to create an account on that version.
  • volkaankayaaV

    The shop has a special offer but I cannot buy it.

    3
    1
    0 Votes
    3 Posts
    153 Views
    volkaankayaaV
    @jasiuk88 [image: 1673684888248-screenshot_2023-01-14-11-27-49-454_com.gamebasics.osm.jpg] everything enough.
  • واردنورو

    how can i kick someone from my league

    Locked
    2
    0 Votes
    2 Posts
    135 Views
    DE XRISTD
    @واردنور Hello mate...only not active managers can be kicked of a league...
  • R01Ss999R

    Can't create account on the World server on my ios device

    Locked
    2
    0 Votes
    2 Posts
    152 Views
    SpecialOneS
    When your friend logged on your device, he also linked it to your gamecenter account, that's why it keeps logging on his account. You can fix this yourself by removing the link (you can do it on OSM settings) NOTE: Let your friend know that he needs to secure his account by setting an e-mail, so he can recover it if he switches device/forget pass.... etc
  • Tarush31T

    Knockout Royale rewards

    Locked
    4
    0 Votes
    4 Posts
    584 Views
    SpecialOneS
    This should be fixed You can claim your rewards now!
  • Balgor2B

    Bug if you leave a knockout you get the message that something went wrong

    3
    0 Votes
    3 Posts
    178 Views
    SpecialOneS
    Hi, we're sorry that you're facing problems when playing OSM, but can you please provide us some more info, so we can help you? Please take a look at this post https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 to get an idea on what kind o info we need. There's no need to fill in all the info on the template, but we need enough info to be able to reproduce it! About the mail question, you're right. You can't have same mail address on Dutch and World version!
  • MarkusRW5M

    Buy Club Funds

    7
    0 Votes
    7 Posts
    236 Views
    Majstor MattM
    @Lirind Probably some Beta testing since not all users have it.. but this is really really unfair when someone has it in battle and others dont.. and specially if the one having it is crazy enough to pay for these -_- Brilliant thing is that just a month before this ridiculous idea I was told that it is not fun to build squad so easilly with 2.5x value transfers and 2.0 is so much better
  • S

    Special player

    4
    0 Votes
    4 Posts
    249 Views
    MarkusRW5M
    @Bembelmän for 29,99€ you got 100M, then you can buy the player. Schnäppchen!!
  • Fanatic DroiF

    Nicaraguan players

    Locked
    2
    0 Votes
    2 Posts
    143 Views
    SpecialOneS
    Hi and tks for your feedback! The reason why there're no Nicaraguan players is because they don't play on any of the leagues we provide
  • A

    Problems with transfers

    Locked
    4
    2
    0 Votes
    4 Posts
    225 Views
    SpecialOneS
    Glad all is solved! Tks @Bembelmän
  • BembelmänB

    Bug App Battle overview

    17
    1
    1 Votes
    17 Posts
    755 Views
    jasiuk88J
    @Bembelmän have same version like you [image: 1673125718577-osm_2023-01-07-22-08-10.jpg]
  • AquapoolA

    Request on Support OSM Web*

    5
    1
    1 Votes
    5 Posts
    242 Views
    BembelmänB
    Our experience from our 3 crews is that many reports of insults were unfortunately not punished by those responsible. Maybe some times the OSM chat of the managers was blocked for a period of time, but in most cases the managers could still play OSM and nothing happened. The response time to our reports was also very long in most cases, on queries about their decision, there was often no further response from those responsible. Our impression is therefore also that no consistent action is taken against insults... Unfortunately. Either there is a zero tolerance policy, as those responsible themselves always formulate it, or you can leave it alone. Everything else makes no sense. Sad but true.