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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.8k Posts
  • App error

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    FC Eddie_NLF
    @Matt-Naps Hi there, If you had an account prior to this one that you also used with your Apple Game Center account, then that account is probably interfering with your current account. The best thing you can do is to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • The problem with calculating dividends

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    FC Eddie_NLF
    @Dmytro20 Hi there, Interest is added to the Savings and not on your club balance.
  • can i play more seasons with the same club?

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    FC Eddie_NLF
    @Lirind Thank you
  • Game Time Wrong

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    3rd game and never watched the exact kick off time before. The games were kicking off 1 hour early. I remember so many reasons why I stopped playing this game now though. Lol.
  • please help me

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  • How to kick inactive people

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    FC Eddie_NLF
    @daspy Hi there, If there is a human league moderator, that person can kick inactive players once they are inactive for atleast 72 hours. There will be an icon next to their managername on the managerlist. If you are playing in a league that has 'OSM' as the league moderator, then it is impossible to kick inactive players out of the league.
  • 0 Votes
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    FC Eddie_NLF
    @donpablothedoberman Hi there, Transfers are for a large part random, which is not appreciated by everyone. Gamebasics knows things needs to be changed, but it will require a huge undertaking and is therefore considered as a long term project. Also, on 16 and 17 April we had the Transfer Madness event, which means that selling chance had increased. That way it is a bit easier to sell expensive players. I take it that these screenshots are from those two days.
  • is there a problem with the game ?

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    FC Eddie_NLF
    Issue is fixed already, so I will close this topic.
  • training options gone?

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    FC Eddie_NLF
    @Golf Hi there, They made an update and added both options under one button and renamed it. Nothing to get really upset about.
  • How and where to get promo codes?

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    FC Eddie_NLF
    @NiceAstronaut392 Hi there, For promo codes you will have to follow OSM's social channels.
  • Give me an error when I want to play with my account

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    FC Eddie_NLF
    @artie5napoli2012 Hi there, If you are still having problems, then please contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Provide as much information about your issue.
  • Login error iOS app

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    FC Eddie_NLF
    @Snybbe Hi there, If you are receiving the error message that user/password is incorrect, then it means you a trying to login on the wrong version of OSM. With OSM NL and OSM World we have two seperate versions that work independently of each other. You will have to change the region in order to login. On iOS you can change region by going to the settings of the OSM app through the settings of your phone. On Android you can change region on the login page of the OSM app.
  • This topic is deleted!

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  • payment

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    FC Eddie_NLF
    @ozgurbilgi_6 @tinopcoura Hi there, If you bought Bosscoins from the OSM Store but didn't received them inmediately, you should be able to claim them through the career page. If you bought a package with Club Funds then you can find them in your inventory (the blue-yellow OSM bag) If not, then please contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • won't take Mastercard payment

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  • Why i cant buy players from the another teams in the same league ?

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    jasiuk88J
    You have limit 1 Player per day from certain manager. You need to give offer and he need to accept offer
  • Line-up

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    FC Eddie_NLF
    @Justi1233214 Hi there, If you are refering to the Club Funds, then you can find them in your inventory. This is the yellow-blue OSM bag you can find at the top of your screen. Make sure you are the correct clubslot before using them, otherwise you spend them on the wrong team.
  • Resignation Bugged

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  • I invited some friends to the game and I still haven't received my reward

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    FC Eddie_NLF
    @Manuel-Pinto-Oliviera Hi there, There are some requirements that needs to be met before the reward for inviting new users to OSM will be received. Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers? A: To be able to get these rewards, following criteria have to be met: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. That user will need to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. If you follow those requirements you should get the reward. If for some reason you dont, then you can contact customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us