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  3. Bug with Chat new message notification

Bug with Chat new message notification

Scheduled Pinned Locked Moved Support
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  • FC Eddie_NLF FC Eddie_NL

    @brickbybrick

    Hi there,

    Have you already cleared the cookies and cache?

    brickbybrickB Offline
    brickbybrickB Offline
    brickbybrick
    Spanish Users
    wrote on last edited by
    #4

    @FC-Eddie_NL
    Yes I did clear cache and cookies, on app I re-installed it, issue persists...

    FC Eddie_NLF 1 Reply Last reply
    0
    • brickbybrickB brickbybrick

      @FC-Eddie_NL
      Yes I did clear cache and cookies, on app I re-installed it, issue persists...

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #5

      @brickbybrick

      I've sent you a chat message with my World account. Could you check if the notification dissapears after you have read the message?

      1 Reply Last reply
      0
      • ana02tA ana02t

        I have the same problem.

        FC Eddie_NLF Offline
        FC Eddie_NLF Offline
        FC Eddie_NL
        Moderator NL
        wrote on last edited by
        #6

        @ana02t

        I have send you a chat message aswell. Could you check if the notification dissapears?

        1 Reply Last reply
        0
        • ana02tA Offline
          ana02tA Offline
          ana02t
          Spanish Moderator
          wrote on last edited by
          #7

          The notification is still there.

          Moderadora de foro

          ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

          FC Eddie_NLF 1 Reply Last reply
          0
          • brickbybrickB Offline
            brickbybrickB Offline
            brickbybrick
            Spanish Users
            wrote on last edited by
            #8

            Same here, icon keeps coming back

            1 Reply Last reply
            0
            • ana02tA ana02t

              The notification is still there.

              FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #9

              @ana02t @brickbybrick

              Thank you both for checking. I will report it to Gamebasics.

              1 Reply Last reply
              0
              • FC Eddie_NLF Offline
                FC Eddie_NLF Offline
                FC Eddie_NL
                Moderator NL
                wrote on last edited by
                #10

                @ana02t @brickbybrick

                This issue should be fixed. Can you confirm that the notification is gone? You might have to remove cookies and cache again.

                1 Reply Last reply
                1
                • brickbybrickB Offline
                  brickbybrickB Offline
                  brickbybrick
                  Spanish Users
                  wrote on last edited by
                  #11

                  Hi @FC-Eddie_NL
                  I can confirm the issue is fixed for me, the notification is gone
                  Thank you

                  1 Reply Last reply
                  0
                  • ana02tA Offline
                    ana02tA Offline
                    ana02t
                    Spanish Moderator
                    wrote on last edited by
                    #12

                    Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                    Moderadora de foro

                    ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

                    FC Eddie_NLF SpecialOneS 2 Replies Last reply
                    0
                    • ana02tA ana02t

                      Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                      FC Eddie_NLF Offline
                      FC Eddie_NLF Offline
                      FC Eddie_NL
                      Moderator NL
                      wrote on last edited by
                      #13

                      @ana02t

                      I have send you a new chat message. Hopefully that fixes it. If not, then you could try the more rigirous approach and do the following steps:

                      1. Remove all app data
                      2. Delete the OSM app
                      3. Restart your phone
                      4. Install the OSM app again
                      1 Reply Last reply
                      0
                      • ana02tA ana02t

                        Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                        SpecialOneS Offline
                        SpecialOneS Offline
                        SpecialOne
                        wrote on last edited by
                        #14

                        @ana02t It should be fixed now.... Can you check please?

                        "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

                        1 Reply Last reply
                        0
                        • ana02tA Offline
                          ana02tA Offline
                          ana02t
                          Spanish Moderator
                          wrote on last edited by
                          #15

                          Yes, thanks 🙏

                          Moderadora de foro

                          ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

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