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@JBruinink_NL Good to hear I will close this topic then.

@SAMAAAAAA Hi there, If this still is an issue, then try to remove cookies and cache of the browser you are using. If that doesn't work either, then you can create a new topic and provide more details about the issue. You can use our bugtemplate as a guide for how to report an issue. The bugtemplate can be found via the below link. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read

@stefanogonzalez89 Hi there, If the Bosscoins weren't added to your account, then I believe one of the two of the following things might have already happened. A claim button has become active for which to claim the Bosscoins from your payment. If payment wasn't succesfull, your bank should have debited that payment back into your bankaccount. If both things haven't happened yet and you still don't have the Bosscoins, then you should contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide the details of your payment.

@Almancams Sorry mate but it is not possible to undo the upgrade....

@JBpinoy Hi there, That's because you will have to look at each match individually. Every match you win or lose medals depending on the result and other factors. Losing a match will result in a higher loss of medals then the amount of medals you receive when you win a match. That means that you need to win multiple matches to cover one loss. The difference between those factors increase the higher the Division you are in. Even the end-of-season bonus might not be high enough to end with a positive amount of medals.

@supertreinadorgdxvr Hi there, Good to hear Sometimes maintenance on some of our servers is neccesary. That means that clubslots who are on those servers will be temporarily unavailable until maintenace is finished.

@michykaka22 Hi there, I'm sorry, but it it impossible for you to play together in the same league, if you all don't play OSM in the same version. The Dutch version (OSM NL) and the international version (OSM World) are two seperate versions of OSM. On both versions you are alloud to have one account, but they can't be used together. Your friends will have to create an account on the World version, or you will have to create an account on the Dutch version. I'm guessing your friends have an iPhone. Due to an issue, it might not be possible to create an account/log in to an excisting account on iOS. The only possible solution for the time being is to use the webversion of OSM.

@leoahked Hi there, If you are refering to the error message, then this is a known issue. Unfortunately there is no solution for this at the moment. It's advised to play OSM via the webversion.

Hi there, This is a known issue. Unfortunately there is no solution for this at the moment. It's advised to play OSM via the webversion.

@casper2020 Hi there, Apologies for the late reply. The double and triple Bosscoin events only work for the offers on the offerwall (Tapjoy, Fyber, Revu and IronSource), which are only available in the OSM app. Watching videos will always credit only 1 Bosscoin.

@Guilhas-Domingos Hi there, I see that you replied in a very old topic. Anyway: these offers are handled by our external partners. That means that they handle payment aswell as support. If Revu needs two weeks for handling reports then you need to wait that time out before contacting them again if they haven't credited the Bosscoins yet.

@ruben-sousa10 Hi there, Assuming this is about the OSM app on iOS: this is a known issue, but unfortunately there is no solution for it for the time being. It's advised to play OSM on the webversion.

@Francisco_05 Hi there, This is a known issue, but unfortunately there is no solution for it at the moment. It's advised to play OSM via the webversion.

@GeoRo27 Hi there, Assuming you are talking about the OSM app on iOS, then there is nothing to be done about it at the moment. The issue is known, but there is no fix for it. It's advised to play OSM via the webversion for the time being.

@cscrajin If you are still facing issues then it is best to contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and choose 'OSM'. Then you can fill in the contact sheet. Make sure to provide as much details as possible.

@MarcusWöll Hi there, Good to hear that it is solved. If it happens again just wait a bit longer and see if the pop-up removes itself automaticaly. The Bosscoin will then be added. If not then report it again.

@namego-2 Hi there, If Bosscoins aren't added to your account you will get an option to claim them. This might take up to a day before that option becomes available.

@Brandjes_NL Hi there, If Bosscoins aren't added to your account you will get an option to claim them. This might take up to a day before that option becomes available.