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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • A

    I can't find my old account

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    FC Eddie_NLF
    @amedspor_0 Hi there, If you were inactive for at least three years straight, then your old account has been deleted and is permanentely removed from OSM. If that's not the case then you should contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM to fill in the contact sheet. Make sure to provide the managername of both your current account and your old account.
  • G

    i CANT CLAIM 100% progression item

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    FC Eddie_NLF
    @Game_Freak Have you checked your inventory (the blue-yellow OSM bag)? That's where those items are stored. If it's really not there, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide as much details as possible, like what did you do that would give the progression item.
  • L

    There are very very rare LM and RM on the Transfer List!

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    FC Eddie_NLF
    @LazkoLık Hi there, Like @jurgen-klopp_37243 said, you can scout them or you can use Position Swap items to convert a midfielder with a different position to a RM or LM.
  • MaziPLM

    Other players on my league

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    FC Eddie_NLF
    @MaziPL It seems your league is a tournament. For tournaments you are not able to kick inactiive managers out of your league, nor can they resign themselfs. The option to kick users is thus the bug here and will eventually be disabled. So sadly, there is nothing you can do about this.
  • R

    Custom league

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    FC Eddie_NLF
    @Rawad-ND Hi there, If you are still in your own created league, you can kick inactive managers who haven't logged in for atleast 72 hours. You're league will keep on running till the end of the season if you leave it, assuming you haven't already paid for a continuation of your league to a new season. The won't have a league moderator anymore if you do, so other users won't be able to invite or kick anyone.
  • N

    although my stadium level is 3, my players show a maximum of 50% improvement in training.

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    FC Eddie_NLF
    Training progression depends on a lot of factors. Since there was no response from original poster, it's time to close this topic.
  • S

    In the game are ads that last 2 minutes

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    FC Eddie_NLF
    @samuh7_ Hi there, There is nothing we can do about that. Ads are provided by external companies.
  • K

    oops, something went wrong

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    FC Eddie_NLF
    @kidneyy Hi there, You will have to contact our customer support for this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • B

    My old account

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    FC Eddie_NLF
    @berat54_ Hi there, You will have to contact our customer support for this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • B

    error while buying in shop

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    FC Eddie_NLF
    @bertje_0_NL Hi there, Clearing cookies and cache might solve the issue.
  • O

    Application problem

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    FC Eddie_NLF
    @O-N-E Hi there, That's because his account is now connected to your Google Play account, Apple Game Center account or your Facebook account. You will have to contact our customer support for help. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • C

    Doubts

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    FC Eddie_NLF
    @cesar-vega Hi there, OSM is a one-season game, which means that at the end of the season everything resets. That means that you will lose the Club Funds you had accumulated with that club. So if you buy a Club Funds Pack in the OSM Store and use those funds on one of your clubslots, those Club Funds are gone after the season ends. As long as you keep those Club Funds in your inventory (the blue-yellow OSM bag) they won't dissapear. So if you buy the Pack and your season is almost over, you can keep them in your inventory and use them when you start managing a new club.
  • ZetZenZ

    Not getting money from Sponsors or Gate Receipts

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    FC Eddie_NLF
    @ZetZen Hi there, The Finances page reflects what you receive for the upcoming match and is added to your balance after the match has been played. So if that first screenshot is taken during todays matchday, then you are going to play a home match later today. Gate receipts and Sponsors are only given when you play a home match. So your previous match was an away match and you only received the Fixed Income.
  • O

    I can't log in to my account

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    FC Eddie_NLF
    @O-N-E Hi there, If you have been inactive for a period of 3 years straight, then you're account has been deleted and is thus permanentely removed from OSM.
  • Fare HacimicF

    Jeremie Frimpong

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    FC Eddie_NLF
    @Fare-Hacimic Hi there, Thanks for reporting. I have forwarded this to Gamebasics.
  • A

    I can't login on the app

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    FC Eddie_NLF
    You're welcome
  • JAY ZOJ

    Competitions

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    FC Eddie_NLF
    @jurgen-klopp_37243 You're welcome.
  • RaynookR

    Cannot use Winners Cup Ticket

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    FC Eddie_NLF
    @Raynook Hi there, If it happens again, then first try to delete cookies and cache and see if that solves it. If not, then the best thing you can do is contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Also make sure to have a free slot available when you want to redeem the ticket.
  • A

    Support please

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    FC Eddie_NLF
    @Ahmetk Hi there, If you had an account on OSM prior to this one, then that is probably the reason for this error message. You will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • JAY ZOJ

    Uploading picture

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    JAY ZOJ
    @FC-Eddie_NL thanks