Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • Mobile app glitch

    Locked
    2
    0 Votes
    2 Posts
    85 Views
    FC Eddie_NLF
    @مح-ـمد-بن-مساعد Hi there, For account issues it's best to contact our customer support. They have the tools to help you out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Where did my Boss Coins disappear??

    Locked
    2
    0 Votes
    2 Posts
    91 Views
    FC Eddie_NLF
    @AymenDerghal Hi there, That's a weird glitch. It's best to contact our customer support. They have a the tools to check what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • I'm first time here and asking something no unique

    Locked
    4
    0 Votes
    4 Posts
    114 Views
    FC Eddie_NLF
    @Pizdarija You will keep your Bosscoins and can use them later on with different teams. But everything else resets. This is the nature of OSM, ever since it's start in 2001.
  • Transaction didn't come through

    Locked
    2
    1
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @Stefson-Anderson_NL Hi there, For payment issues you will have to contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide that transaction code. The support team can then take a look at the issue.
  • Why is my account suspended?

    Locked support
    2
    0 Votes
    2 Posts
    128 Views
    DE XRISTD
    @Ahmadinho10 Hello mate, Use this link >> https://support.onlinesoccermanager.com/hc/en-us/requests/new and make a report for it.
  • Boss coins disappeared

    Locked
    2
    0 Votes
    2 Posts
    116 Views
    FC Eddie_NLF
    @yousef-11111 Hi there, You probably spend them on something as Bosscoins do not just dissapear. You can contact our customer service if you want to know where you spend them on. https://support.onlinesoccermanager.com/hc/en-us
  • Boss Coins

    Locked
    4
    1 Votes
    4 Posts
    154 Views
    FC Eddie_NLF
    @urmoxx-0 Hi there, Bosscoins can be claimed through the career page if they aren't added inmediately. Other items (Player Packs, Club Funds and Training Progression) can be found in the blue-yellow OSM bag. If for some reason you can't find/claim them, then you will have to contact our customer service through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click in 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • Ads boss coins

    Locked
    3
    0 Votes
    3 Posts
    140 Views
    FC Eddie_NLF
    @Peace-Alonga Hi there, See the above post from @SSerhatt_NL If you still have issues with the ads, then try that first. If it doesn't solve it, then you can create a new topic and post some screenshots. We need one from before you watch the video, one where the video is playing and then another one after you have watched the ad. Your total amount of Bosscoins needs to be visible in atleast the first and third screenshot.
  • Missing Match!

    Locked
    7
    0 Votes
    7 Posts
    248 Views
    SpecialOneS
    Fixed (we had an issue with one of the servers recently and it didn't updated stats that day)!
  • I invited friends and they didn't give me the 50 coins.

    Locked
    4
    1 Votes
    4 Posts
    333 Views
    FC Eddie_NLF
    @solobarcelona Then it's best to contact our customer support as they are better equiped to verify this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide the managernames of the friends you have invited.
  • Every time a league ends I just can't play OSM for 2 weeks...

    2
    0 Votes
    2 Posts
    105 Views
    DE XRISTD
    @Diogo500 Hello mate..have tried on another browser ???
  • PREVIEW ADS - Getting Boss Coins

    Locked
    3
    1
    0 Votes
    3 Posts
    171 Views
    FC Eddie_NLF
    @LuisFil Hi there, There was indeed a bug with the ads in the webversion of OSM. This should now be fixed. If you still encouter issues, then remove the cookies and cache of your browser first.
  • Free Boss Coins

    Locked
    3
    0 Votes
    3 Posts
    135 Views
    FC Eddie_NLF
    Hi there, I know it's annoying, but these things can happen and it's also not always solved quickly. Anyway, issue should be fixed. If not, then remove cookies and cache of the browser first
  • Free videos and coins

    3
    1
    0 Votes
    3 Posts
    125 Views
    FC Eddie_NLF
    Hi there, Issue should be fixed. If not, then remove cookies and cache of the browser first.
  • Free Boss Coins

    Locked
    5
    1
    0 Votes
    5 Posts
    197 Views
    FC Eddie_NLF
    Hi there, Issue should be fixed. If not, then remove cookies and cache of the browser first.
  • Site is not working very well

    Locked
    5
    1 Votes
    5 Posts
    179 Views
    FC Eddie_NLF
    Hi there, Issue should be fixed. If not, then remove cookies and cache of the browser first.
  • It's been a week, no ads

    Locked
    7
    0 Votes
    7 Posts
    289 Views
    FC Eddie_NLF
    Hi there, We know it's annoying when things don't work as they should be working, but that can sometimes happen. And it can also happen that an issue won't be fixed within a matter of a few days. Anyway, it should be fixed by now. If you are still having issues, then try to remove the cookies and the cache of the browser first.
  • Can not watch ads

    Locked
    10
    0 Votes
    10 Posts
    297 Views
    FC Eddie_NLF
    Anyway, it should be fixed now. If you are still having any issues, first try removing the cookies and cache of your browser.
  • Still no ads in the pc version and update of the app doesn't work

    2
    0 Votes
    2 Posts
    109 Views
    SSerhatt_NLS
    Greetings @MarcusWöll, Be patience, like your saying, its a well known issue. Maybe it takes a longer time than they where thinking but this doenst mean theyre not working on it. Be positive and who knows it will work this week friday. Have nice day, SSerhatt
  • Impossible to play

    Locked
    2
    0 Votes
    2 Posts
    115 Views
    FC Eddie_NLF
    @s9tizzy Hi there, For account issues it's best to contact our customer support. They have more tools available to help you out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Try to provide as much details of your issue as possible.