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We're here to help you with questions and bugs. ENGLISH ONLY!

4.8k Topics 27.5k Posts
  • 0 Votes
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    FC Eddie_NLF
    @Pereira-Edson Hi there, Bosscoins don't disapear in thin air, so you most likely spend them on something. When you buy players with Bosscoins you won't receive a confirmation button when the amount of Bosscoins is below a certain threshold. That's a fast way to lose Bosscoins. Bosscoins could also be used on practice matches, training camp, buying of the timers for training or stadium expansion. Or a combination of these things. You can go to our customer support and ask for a check there, but keep in mind that it is your own responsibility to know where you spend your Bosscoins on. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take up to a few days before you receive a reply from them.
  • Purchased coins not received

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    FC Eddie_NLF
    @ImBufas Hi there, Sometimes it might take a bit longer before you receive them. If you still didn't receive them and can't claim them through the career page, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • Link is “invalid”

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    JAY ZOJ
    @patser_NL How to create a permanent link?
  • Asian Champions League

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    FC Eddie_NLF
    @amir-aqa-esta Hi there, As @JAY-ZO mentioned, there is only the semi-finals of the Asian Champions League available and that is also a temporary one. It will be removed in a couple of days. Not every single tournament and league is available in OSM.
  • The Europa Cup Final match not ending.

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  • Result Spoilers

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  • Errors that restart the game

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  • onlinesoccermanger game errors

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  • **Bug**: Adplayer doesn't work, can't watch videos

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    chuckygchuckyC
    @FC-Eddie_NL Thank you for the update and for keeping us informed. I really appreciate the efforts made to monitor the adplayer and ensure everything is working properly again. Fingers crossed it’s all resolved now! Thanks again to the whole team!
  • winners cup ticket

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    ZsupiZ
    I've been trying to enter the event for 2-3 days, I can't see how many days are available Have I finally lost this opportunity?
  • It's been like this for 3 days

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    FC Eddie_NLF
    See the below topic for more info about this issue: https://forum.onlinesoccermanager.com/topic/73875/bug-adplayer-doesn-t-work-can-t-watch-videos/122
  • I can't watch ads from the browser for 5 days.

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    FC Eddie_NLF
    See the below topic for more info about this issue: https://forum.onlinesoccermanager.com/topic/73875/bug-adplayer-doesn-t-work-can-t-watch-videos/122
  • cannot watch video on laptop

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    FC Eddie_NLF
    @weedyalmelo_NL Hi there, See this topic for the reason why you can't watch ads on the webversion. https://forum.onlinesoccermanager.nl/topic/73875/bug-adplayer-doesn-t-work-can-t-watch-videos/112?page=6
  • Problem with ads

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    FC Eddie_NLF
    @josé-bordalas_97 This is a known issue. Check the below topic for the reason why you can't watch ads on the webversion at the moment. https://forum.onlinesoccermanager.nl/topic/73875/bug-adplayer-doesn-t-work-can-t-watch-videos/112
  • Help moderators

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    FC Eddie_NLF
    @HORUSJP You're welcome
  • Player Pack

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    FC Eddie_NLF
    @amir-aqa-esta You can try selecting the Dutch language. That's the only one I'm sure that it allows the Player Packs. If that doesn't work aswell, then something else is probably blocking it. Do you use a VPN to login to OSM? If so, you might have set up a country where the gambling law is in place. Or perhaps your firewall or browser in general is blocking it. Otherwise, I have no idea why they don't appear.
  • Frendlies

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    FC Eddie_NLF
    @TornadoShoot Hi there, This is a different kind of event. The event that increases progression with every played friendly is called Trainingcamp Terror. The event currently running is Friendly Frenzy, which is the the same as the Intense Friendly event, but this time only lasting 1 day instead of 2. For this event the progession is higher than normal, but still decreases after every friendly played.
  • No coins for Africa domination completed

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    FC Eddie_NLF
    @Ale_Fiocco Hi there, The Bosscoins are received when you claim the achievement. So if you have finished the Africa Domination two years ago, you received the Bosscoins back then. They can only be obtained once.
  • Help me

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    FC Eddie_NLF
    @Emanuele25 Hi there, It's best to contact our customer support for this issue. There they can look in the data and find out what went wrong. You can find the support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take up to several days before you receive a reply.
  • Events calendar?

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    TornadoShootT
    ok thank you i will check it, that will be very helpfull, shame that it's not included in the game itself