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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • Oktoberfest Challenge

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    FC Eddie_NLF
    @Ferran-Torres-Bielsa Hi there, That's because you aren't guarenteed for the 100 Bosscoins. Once the mission is finished (October 6th at 23:59 CEST) 25 winners will be randomly chosen from the pool of all the users that succesfully finished this mission. Only those 25 managers will receive the prize of 100 Bosscoins.
  • Transfer List Glitch

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    FC Eddie_NLF
    @DahiyaYDD Hi there. That's because you can't use your Club Funds if they are on Savings. You have to transfer them back first.
  • This topic is deleted!

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  • Account suspended (multi accounts)

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    DE XRISTD
    @cviko_1 Hello mate...you can make an appeal and see what happens...our staff will take a look at it, as soon as possible....unbanned ?? ....very difficult...
  • buying 2 players from the same club

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    FC Eddie_NLF
    @alexander81491 Hi there, You should be able to buy a player from that club the next matchday, unless you get the message that that transfer violates OSM terms. That message is to prevent you from cheating.
  • Transfer simulations

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    FC Eddie_NLF
    @Bino-de-Viseu Hi there, I understand the frustration and this is something that is been talked about a lot. Transfers are for a large part really random. Changes to the transfer system are being thought of, but is something that will take a long time before they are realised.
  • Account Carrer Progress

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    FC Eddie_NLF
    @Sir-Ahmed-ELBwab Hi there, If you have been inactive for atleast 3 years straight, your account has been permanentely removed from the game. All data and acomplishments are thus gone and can't be restored.
  • I dont receive ads or packs on the shop

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    patser_NLP
    @Sjappi_NL try restarting the game, i have this often and do receive my coins later
  • Coins problem / Achievement reward

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    FC Eddie_NLF
    @StefanS1311 You're welcome
  • Cant use account on IOS

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    FC Eddie_NLF
    @coelho_507 Hi there, For account issues you will have to contact our customer service. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option OSM to fill in the contact sheet.
  • I need to delete my account

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    FC Eddie_NLF
    @Kerim_Yusuf Hi there, You need to deactive it yourself. Just log in to that account and go to your profile to deactivate it.
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    FC Eddie_NLF
    @D4culater @mickarel Sorry guys, but that won't happen. Keep in mind that it is not just you two. You might have those proof for yourself, but what about the other managers that played in your league? As well as all the other users that lost that data. It's not really fair if just two people get that data fixed, while all others are left without it. They tried to minimize the damage as best they could. It won't please everyone, but you will have to accept it that the data is lost.
  • Telefonumdaki hesabımdan çıkıp kendi hesabıma giremiyorum

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    FC Eddie_NLF
    @Canskycyy Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. For next time: English only, please
  • How do I open a Manager Slot?

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    Angga AlensiusA
    @Tenorlio If we are new players, usually we can't play all the slots straight away, slowly... The level increases, then we can open/play all the slots.
  • Claiming issue

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    FC Eddie_NLF
    @heyman123_3_6 Hi there, Have you already reached Division 8 in the past? You will only be able to claim the Bosscoins for the first time you reach a new Division. If you delegate to a lower Division and then come back up to Division 8, you won't be able to claim them again.
  • I can't confirm my account help for me

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    FC Eddie_NLF
    @Munzur-Yılmaz Hi there, Have you also looked in your spam folder for the activation link? If it's also not there, then you should contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Gold Pack Error

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    FC Eddie_NLF
    @Pedro-da-Maia Hi there, The best thing you can do is contact our customer support. They can help you out with this issue. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • believed to be fraud

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    FC Eddie_NLF
    @FerikeKispest Hi there, If you suspect someone is cheating, you will have to report them through our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Transfer List eror

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    FC Eddie_NLF
    @Emirhan_1623 Hi there, You probably have your Club Funds stashed on Savings. Then you can't use them and you have to put them back.
  • Bug with Chat new message notification

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    ana02tA
    Yes, thanks