Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • There is a problem with my account

    Locked
    4
    0 Votes
    4 Posts
    194 Views
    FC Eddie_NLF
    @toro47 @toro47 @Wallie Hi there, When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again. We are sorry for the inconvenience, but sometimes maintenance is necessary.
  • Player sale

    Locked
    2
    0 Votes
    2 Posts
    116 Views
    FC Eddie_NLF
    @rado-kochas Hi there, Only the developers knows all ins and outs of the transfer system in OSM, but it is suffice to say that it is pretty complex and that there are a number of things that will affect it. For instance: how expensive is the player and for what margin are you selling that player for? Normally speaking: the more expensive the player is, the more difficult it will be to sell him. But even if you try different things, there is also a huge randomness in play. So it's impossible to really predict what works and what doesn't. Sometimes you sell an expensive player really fast and other times you have to wait for some time, even when you play with the margins.
  • Our league is gone

    Locked
    2
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @Apolo2you Hi there, When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again. We are sorry for the inconvenience, but sometimes maintenance is necessary.
  • Club temporarily unavailable

    Locked
    2
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @Prince-Sharifović Hi there, When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again. We are sorry for the inconvenience, but sometimes maintenance is necessary.
  • My team is gone!!

    Locked
    6
    0 Votes
    6 Posts
    182 Views
    FC Eddie_NLF
    @poccnr @Another_Houdini @Gekke-Henkie-jr @shinjimoritami Hi there, When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again. We are sorry for the inconvenience, but sometimes maintenance is necessary.
  • Price of 100+ rated players on the transfer list (boss coins)?

    Locked
    2
    2 Votes
    2 Posts
    140 Views
    FC Eddie_NLF
    @Majstor-Matt Hi there, There is a test going on with transfer fees. Once the test is over they will analyse the results and make a decision wheter or not to change the transfer fees. As this is a test, there is no communication about this. They don't want that to infuence users behaviour.
  • Welcome Bundle

    Locked
    2
    0 Votes
    2 Posts
    107 Views
    FC Eddie_NLF
    @garybhoy23 Hi there, When you buy items from the OSM Store you can find them in your inventory, which is the blue-yellow OSM bag you will see at the top of the screen on every page. If you don't find them there, then you will have to contact our customer service. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • It is possibile to restore players physic form?

    Locked
    2
    0 Votes
    2 Posts
    108 Views
    FC Eddie_NLF
    @devitoluca Hi there, The only way to restore their fitness is to not let them play for a match. Keep in mind that if you put them on the bench they could still being substituted.
  • Double Boss coins

    Locked
    4
    0 Votes
    4 Posts
    294 Views
    FC Eddie_NLF
    @MarcusWöll @JonyG07 Hi there, This is not a bug. The Double and Triple Bosscoins event don't apply to watching the ads. They will just give 1 BC. This only applies to the offers that are being given on the offerwall in the OSM app from our current three providers.
  • Boss Coin: Ads not playing

    Locked
    4
    0 Votes
    4 Posts
    207 Views
    FC Eddie_NLF
    @Travi_D Something is blocking the ad from starting, then. Have you also checked if your browser or your firewall has disabled pop-ups? I doubt the devs will find anything, so we could really use a video of your ads not playing.
  • Money transfer

    2
    0 Votes
    2 Posts
    102 Views
    FC Eddie_NLF
    @souhail-wissam Hi there, If you bought Bosscoins in the OSM Store and they aren't inmediately added to your account, then you should be able to claim them when you go to the career page.
  • Is this a bug or a new update?

    Locked
    3
    3
    0 Votes
    3 Posts
    170 Views
    FC Eddie_NLF
    @carlosc1998 @Lirind Hi there, There is a test going on with transfer fees. After the test is over they will analyse the results and decide if changes to the transfer fees will be made or not.
  • Updated post problem

    2
    0 Votes
    2 Posts
    87 Views
    FC Eddie_NLF
    @MEETİNN Hi there, If this is still an issue, then try removing the cookies and cache or force close the OSM app.
  • Club assets

    2
    0 Votes
    2 Posts
    70 Views
    FC Eddie_NLF
    @Emanuel-Eicher Hi there, You can find them in your inventory (the blue-yellow OSM bag).
  • Private League

    Locked Moved
    2
    0 Votes
    2 Posts
    64 Views
    FC Eddie_NLF
    @Cüneyt-Kartal Hi there, No, it's not possible to disable friendlies.
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Can’t even access the app

    2
    0 Votes
    2 Posts
    111 Views
    FC Eddie_NLF
    @mrTorero Hi there, Unfortunately, your screenshot hasn't been uploaded to the forum properly. Can you try again (you might have to reduces the filesize of your screenshot) and give some more details about your issue?
  • Game down?

    2
    0 Votes
    2 Posts
    84 Views
    FC Eddie_NLF
    @Siempre-Zizou Hi there, I don't know. Do you still have this issue? If so, have you already tried to remove the cookies and cache of force closed the OSM app?
  • problems with interest

    Locked
    2
    0 Votes
    2 Posts
    78 Views
    FC Eddie_NLF
    @Ternu99 Hi there, This is how the interest system works: You're Club Funds are on Savings during the match simulation. The 2% interest that you will get is added to your Savings after the new matchday has started. So the amount of Club Funds that you have on Savings should be equal to the Club Funds you had on Savings before the match + the 2% interest given. So double check if this is correct. If not, then we will need screenshots of your Finance page from before and after the match.
  • Go check your game algoritm

    Locked
    4
    0 Votes
    4 Posts
    170 Views
    FC Eddie_NLF
    @Tong-Bi-Thu Hi there, As to why your topic gets closed: the Support Forum is for asking questions and to point out bugs. That you lose more often is not a bug and we already gave an answer to your question. If you want to see how other managers think about this, then create a topic on OSM: The Game. That forum is meant for discussions. I don't know why a small increase would be such a bad thing that it needs fixed or why you are blaming the game's algoritmes for it. They are far too complex to just say: you have more ball possesion, chances and shots on goal, so you win the match. Perhaps your opponents are starting to use different tactics that work better against your own tactics. If you feel that you are starting to lose too much with those tactics, then try to come up with something else and see if you can get that percentage lower again.