Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • I hope to find a solution to the selling problem!!!

    Locked
    2
    0 Votes
    2 Posts
    81 Views
    FC Eddie_NLF
    @Manuel-Felipe-Scolari Hi there, You can try playing a bit with the margins, but otherwise there is nothing you can do. Transfers are for a large part random.
  • Can i change a player's name?

    Locked
    2
    0 Votes
    2 Posts
    85 Views
    LirindL
    Hi mate, it's not possible to change the players name.
  • Payments ok, but no reward obtained

    4
    0 Votes
    4 Posts
    125 Views
    M
    I have the same exact problem, plus the inventory is empty
  • How to pick a club that league has not started?

    1
    0 Votes
    1 Posts
    57 Views
    No one has replied
  • 0 Votes
    6 Posts
    505 Views
    T
    I have a problem saying “ Something went wrong with launching OSM. Please come back later.”!
  • Forum on the OSM App

    Locked
    2
    1 Votes
    2 Posts
    84 Views
    FC Eddie_NLF
    @niekpro2005_60_NL Hi there, Years ago they were investigating if the forum could be added to the OSM app, but that has never resulted in something concrete. So I highly doubt this will ever happen. Also keep in mind that Gamebasics doesn't own this forum.
  • My account has disappeared

    5
    0 Votes
    5 Posts
    122 Views
    FC Eddie_NLF
    @Hopha3 Hi there, If you get that error message while you want to log in into the OSM app, it probably means an old account is interfering with your current account. Then you need to contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Managing clubs

    3
    1
    0 Votes
    3 Posts
    155 Views
    Facet z Lasu 0F
    That's a blatant lie. Those clubs are not "taken" by any other manager. They are free(unmanaged) of course, but Gamebasics want you to waste Boss Coins to unlock the possibility to manage them. The locked clubs are always the high-rated, most popular clubs which every manager wants to manage. GB hope that you will be quickly out of Boss Coins and willing to pay real money to buy more. You must remember that everything Gamebasics do or don't do is intentional with only one purpose - convince players to pay them for different things to "improve" your gaming experience.
  • Coin Packs

    Locked
    5
    2
    0 Votes
    5 Posts
    158 Views
    FC Eddie_NLF
    @FeelStrikeX Then you have to contact our customer support. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • Cant find the Dutch forum

    Locked
    3
    0 Votes
    3 Posts
    150 Views
    SSerhatt_NLS
    Greetings, This may close, i found it. Thank you very much, SSerhatt
  • glitch with coins

    Locked
    3
    5
    0 Votes
    3 Posts
    120 Views
    FC Eddie_NLF
    @Rafa-Blanc Hi there, The best thing you can do is contact our customer service. They can help you out much better. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide as much details as you can.
  • Player packs

    9
    0 Votes
    9 Posts
    1k Views
    FC Eddie_NLF
    @Bertie-Spain Did you claim them through the button after all three players have been revealed?
  • Can’t open the application

    Locked
    2
    0 Votes
    2 Posts
    88 Views
    FC Eddie_NLF
    @Hashem-Italiano Hi there, If you haven't logged in to your old account for 3 years straight, then that account has been permanentely deleted. This is a necessity because of the privacy laws. Once an account has been deleted, it can't be recovered and is thus lost forever. As for your app issues: you will have to contact our customer support to help you out with that. You can find them via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • How do finances work?

    Locked
    2
    1
    0 Votes
    2 Posts
    102 Views
    FC Eddie_NLF
    @WardLen Hi there, welcome to OSM and this forum. You will only receive the money from sponsors and gate receipts if you are playing a home match. It will be zero if you play an away match. As for sponsors, you do need to select at least one of the offers received for sponsorship deals. Otherwise it will be zero when you play a home match aswell. So if this screenshot is from today and you will play an away match, then this is correct and you will only receive the fixed income.
  • I have a nickname problem.

    Locked
    2
    0 Votes
    2 Posts
    100 Views
    FC Eddie_NLF
    @MrParrot_2 Hi there, Accounts cannot be replaced. So if they would disable your old account, you would keep playing with this current account. Since it's not possible to change your managername, you would keep that '2' in your managername. Another thing you could do is disable this account yourself and then contact our customer support with asking help to get acces to your old account. You can find our customer support here https://support.onlinesoccermanager.com/hc/en-us Then click on 'Submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Multi account transfers

    8
    0 Votes
    8 Posts
    297 Views
    M
    Sure will do that. Thanks for the help.
  • help

    Locked
    2
    0 Votes
    2 Posts
    98 Views
    FC Eddie_NLF
    @blopa_8 Hi there, The players that have been added to transferlist by OSM (the engine) will stay on the transferlist until their transfervalue drops to around 1.1 or 1.2 times their player value. Then they will be removed from the transferlist if they haven't been bought by any of the managers in a league.
  • Can´t join fantasy league

    6
    1
    0 Votes
    6 Posts
    303 Views
    FC Eddie_NLF
    @LeandroCh Thank you for the detailed description. I will forward this to the devs.
  • Rejoining a league

    Locked
    2
    0 Votes
    2 Posts
    100 Views
    FC Eddie_NLF
    @LCTHEKING3_NL Hi there, Unfortunately, your friend can't re-join your league. Once you resign from your team it is impossible to get back to that team or the league. Also, because he was the moderator of your league and left, there is now no league moderator present. Assuming you are playing in a private league, It is then impossible to get any other manager in your league, nor is it possible to transfer league moderation to another manager in that league. Your friend should be more carefull when visiting the boardroom.